DaemonLayerSilent Signal Ltd
|
OpenText Operations OrchestrationOpenText
|
|||||
Related Products
|
||||||
About
DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket.
Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds.
Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.
|
About
Power your IT process automation. Orchestrate end-to-end IT processes with outstanding agility. Orchestrate on-prem and in-cloud processes – including self-healing incident remediation, virtualization, cloud service automation, and disaster recovery. Use 1,000s of ready-made operations and workflows or design your content with friendly integration wizards. Orchestration has never been this much fun. Create, customize, and debug workflows graphically in a web-based, drag-and-wire interface. Seamless GIT integration makes collaborative authoring between multiple designers possible. Run your workflows with a powerful orchestration engine. From a central dashboard, you can monitor workflows and manage user privileges, and even see the ROI benefits of your workflows. Achieve integrations across your heterogeneous systems using out-of-the-box content, custom operations, and friendly wizards. You can invoke OO from almost anywhere with REST APIs.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
MSPs, Internal IT Teams
|
Audience
IT teams
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and VideosNo images available
|
Screenshots and Videos |
|||||
Pricing
£220/month
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationSilent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com
|
Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/products/operations-orchestration
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
|
|||||
|
|
||||||
Categories |
Categories |
|||||
IT Asset Management Features
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
|
||||||
Integrations
Autotask PSA
ConnectWise PSA
Hudu
Microsoft 365
Microsoft Teams
Slack
|
Integrations
Autotask PSA
ConnectWise PSA
Hudu
Microsoft 365
Microsoft Teams
Slack
|
|||||
|
|
|