DaemonLayer

DaemonLayer

Silent Signal Ltd
+
+

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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Power your IT process automation. Orchestrate end-to-end IT processes with outstanding agility. Orchestrate on-prem and in-cloud processes – including self-healing incident remediation, virtualization, cloud service automation, and disaster recovery. Use 1,000s of ready-made operations and workflows or design your content with friendly integration wizards. Orchestration has never been this much fun. Create, customize, and debug workflows graphically in a web-based, drag-and-wire interface. Seamless GIT integration makes collaborative authoring between multiple designers possible. Run your workflows with a powerful orchestration engine. From a central dashboard, you can monitor workflows and manage user privileges, and even see the ROI benefits of your workflows. Achieve integrations across your heterogeneous systems using out-of-the-box content, custom operations, and friendly wizards. You can invoke OO from almost anywhere with REST APIs.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs, Internal IT Teams

Audience

IT teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£220/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/products/operations-orchestration

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Alternatives

Control-M

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CloudRadial

CloudRadial

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Categories

Categories

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Integrations

Autotask PSA
ConnectWise PSA
Hudu
Microsoft 365
Microsoft Teams
Slack

Integrations

Autotask PSA
ConnectWise PSA
Hudu
Microsoft 365
Microsoft Teams
Slack
Claim DaemonLayer and update features and information
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