DNCSolution

DNCSolution

PossibleNOW
eContact

eContact

SkyCreek
+
+

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About

DNCSolution is a compliance platform designed to help organizations manage and automate adherence to “do-not-contact” and marketing-regulation rules across channels (call, text, email, mail, fax). It scrubs contact lists and databases against federal and state Do-Not-Call, Do-Not-Email, Do-Not-Text, and Do-Not-Mail registries, as well as internal company-specific DNC or suppression lists, to flag or remove contacts that should not be contacted. It supports high-volume list scrubbing (via API or bulk file upload), with optional integrations for CRM systems or marketing platforms, making it usable for both centralized databases and distributed agent networks. For phone compliance, it connects to relevant resources such as the Reassigned Numbers Database (RND) and a known-litigator list to identify disconnected or high-risk numbers and avoid outreach that could trigger litigation.

About

eContact currently facilitates millions of dynamic, intelligently timed and cost-suppressing multi-channel (IVR, SMS, Email) customer contacts per month for some of the largest, Fortune 500 contact operations in North America. Utilize tightly integrated IVR, email, and SMS text message capabilities to work in concert to deliver the right contact, over the right channel, to the right customer, at the right time. Dynamically ratchet up the volume of automated customer contacts to deliver within the highest probability contact windows to further maximize customer contact and action rates. Align outbound customer contact volumes to the level of customer support resources on hand, based on historical transfer rates and underlying service conditions. Incorporate individual channel preferences, customer status, and other customer variables to personalize the timing, message content, and frequency of customer contact attempts.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and marketers requiring a solution to ensure compliance with DNC/marketing-communication regulations and avoid costly fines or litigation

Audience

Companies in need of a front-line customer contact management platform to optimize their costumer support and management operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$200 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

PossibleNOW
Founded: 2000
United States
www.possiblenow.com/products/dncsolution/

Company Information

SkyCreek
Founded: 2003
United States
www.skycreek.com/products/econtact/

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Categories

Categories

Contact Management Supported

Contact Management Features

Activity Management Not Supported
Appointment Management Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Not Supported
Email Marketing Supported
Group Management Not Supported
Interaction Tracking Supported
Lead Management Not Supported
Prospecting Tools Not Supported
Sales Pipeline Management Supported
Search / Filter Not Supported
Segmentation Supported
Shared Contacts Not Supported
Social Media Integration Not Supported

Integrations

No info available.

Integrations

No info available.
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