DNCSolutionPossibleNOW
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eContactSkyCreek
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Related Products
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About
DNCSolution is a compliance platform designed to help organizations manage and automate adherence to “do-not-contact” and marketing-regulation rules across channels (call, text, email, mail, fax). It scrubs contact lists and databases against federal and state Do-Not-Call, Do-Not-Email, Do-Not-Text, and Do-Not-Mail registries, as well as internal company-specific DNC or suppression lists, to flag or remove contacts that should not be contacted. It supports high-volume list scrubbing (via API or bulk file upload), with optional integrations for CRM systems or marketing platforms, making it usable for both centralized databases and distributed agent networks. For phone compliance, it connects to relevant resources such as the Reassigned Numbers Database (RND) and a known-litigator list to identify disconnected or high-risk numbers and avoid outreach that could trigger litigation.
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About
eContact currently facilitates millions of dynamic, intelligently timed and cost-suppressing multi-channel (IVR, SMS, Email) customer contacts per month for some of the largest, Fortune 500 contact operations in North America. Utilize tightly integrated IVR, email, and SMS text message capabilities to work in concert to deliver the right contact, over the right channel, to the right customer, at the right time. Dynamically ratchet up the volume of automated customer contacts to deliver within the highest probability contact windows to further maximize customer contact and action rates. Align outbound customer contact volumes to the level of customer support resources on hand, based on historical transfer rates and underlying service conditions. Incorporate individual channel preferences, customer status, and other customer variables to personalize the timing, message content, and frequency of customer contact attempts.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses and marketers requiring a solution to ensure compliance with DNC/marketing-communication regulations and avoid costly fines or litigation
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Audience
Companies in need of a front-line customer contact management platform to optimize their costumer support and management operations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$200 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationPossibleNOW
Founded: 2000
United States
www.possiblenow.com/products/dncsolution/
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Company InformationSkyCreek
Founded: 2003
United States
www.skycreek.com/products/econtact/
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Categories |
Categories |
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Contact Management Features
Activity Management
Not Supported
Appointment Management
Supported
Contact Database
Supported
Contact History
Supported
Contact Import/Export
Supported
Customer Pipeline
Not Supported
Email Marketing
Supported
Group Management
Not Supported
Interaction Tracking
Supported
Lead Management
Not Supported
Prospecting Tools
Not Supported
Sales Pipeline Management
Supported
Search / Filter
Not Supported
Segmentation
Supported
Shared Contacts
Not Supported
Social Media Integration
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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