Customers.ai

Customers.ai

CustomersAI
1.0 out of 5 stars
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About

Customers.ai is an AI-powered website visitor identification and ecommerce marketing platform that helps businesses recognize shoppers, understand purchase intent, and improve customer engagement. The software uses its X-Ray identity resolution technology to identify website visitors and connect customer activity across browsers, devices, and sessions. Its AI audience agent, Alfred, analyzes shopping behavior to predict purchase likelihood and automatically segment customers based on intent. Customers.ai integrates with Shopify, Klaviyo, and advertising platforms to support personalized email campaigns, abandoned cart recovery, and retargeting. Its email deliverability tools help businesses validate contact information, improve inbox placement, and reduce unnecessary email marketing costs. The platform also provides customer journey analytics, CRM enrichment, automated audience activation, and APIs for integrating identity data into existing marketing workflows.

About

Upstack Data is the #1 Most Reliable Ad Tracking Software For Shopify — a server-side tracking and identity resolution platform for brands running Meta, Google, and TikTok ads. It captures visitor and conversion events server-side rather than in the browser, reducing the data loss caused by ad blockers, iOS privacy restrictions, and cookie expiration. By resolving visitor identity across devices and sessions, Upstack enriches the data sent to ad platforms and Klaviyo — improving attribution accuracy, lowering customer acquisition costs, and recovering revenue from abandonment flows. Core capabilities: server-side Conversion API, cross-device identity resolution, multi-touch attribution, and Klaviyo abandonment recovery. Built for Shopify brands · Plans from $249/mo · 21-day free trial · 60-day money-back guarantee.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Ecommerce businesses, Shopify merchants, direct-to-consumer brands, email marketers, Klaviyo users, digital marketing agencies, growth marketers, customer retention teams, CRM managers, and online retailers seeking website visitor identification, AI-powered audience segmentation, customer data enrichment, email deliverability optimization, and personalized retargeting

Audience

Shopify brands, DTC brands, ECommerce owners, and B2B

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Contact us for pricing
Free Version Not Supported
Free Trial Supported

Pricing

$249/month
Upstack Data Pricing

Plans start at $249/mo.
21-day free trial, 60-day money-back guarantee, no contracts, cancel anytime.

Attribution — $249/mo
Signal — $499/mo
Attribution + Signal — $649/mo

✓Marketing performance dashboards
✓Multi-touch attribution
✓P&L and contribution margin reporting
✓Unlimited lookback
✓Channel attribution reporting
✓Unlimited custom dashboards
✓Clean event stream to your warehouse
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • There is nothing about the new brand (They charged me $200 more without authorization and won’t credit the amount) . The old brand, Mobile Monkey had amazing sales and customer service. My rep was top-notch, helping me build out my auto-responder and chat tool. I was very sad to see he was gone with the new company.

Cons

  • Customers.AI is a crap show on both the software (web interface, it's a mess) and customer service. I didn't hear back for three weeks! They didn't even bother to say why they charged me $200 more. When I canceled my account, they said they required a month's notice. I requested that they credit the $200, and I will gladly pay for the remaining balance for the month. They declined AND SENT ME TO COLLECTIONS. This could be a doc on how to destroy a service.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CustomersAI
Founded: 2014
United States
customers.ai/

Company Information

Upstack Data
Founded: 2022
United States
www.upstackdata.com

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Categories

AI Marketing Supported
Chatbot Supported
Lead Capture Supported
Lead Generation Supported
Lead Intelligence Supported
Sales Engagement Supported

Categories

Marketing Attribution Features

Attribution Modeling Not Supported
Audience Segmentation Not Supported
Conversion Tracking Supported
Cross-Channel Attribution Supported
Customer Journey Mapping Not Supported
Multi-Touch Attribution Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported

Integrations

Facebook Ads Supported
Google Ads Supported
Klaviyo Supported
Shopify Supported
Axis LMS Supported
Bing Not Supported
Easyflow Supported
Facebook Supported
Google Tag Manager Not Supported
Instagram Ads Supported
Meta Ads Supported
Omnisend Not Supported
Pinterest Ads Not Supported
Salesforce Supported
Semrush Supported
SendGrid Supported
Sendlane Supported
Snapchat Ads Not Supported
WordPress Not Supported
Wufoo Supported

Integrations

Facebook Ads Supported
Google Ads Supported
Klaviyo Supported
Shopify Supported
Axis LMS Not Supported
Bing Supported
Easyflow Not Supported
Facebook Not Supported
Google Tag Manager Supported
Instagram Ads Not Supported
Meta Ads Not Supported
Omnisend Supported
Pinterest Ads Supported
Salesforce Not Supported
Semrush Not Supported
SendGrid Not Supported
Sendlane Not Supported
Snapchat Ads Supported
WordPress Supported
Wufoo Not Supported
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