Customers.ai

Customers.ai

CustomersAI
1.0 out of 5 stars
Opensend

Opensend

5.0 out of 5 stars
Customers.ai Opensend

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Customers.ai:

About

Customers.ai is an AI-powered website visitor identification and ecommerce marketing platform that helps businesses recognize shoppers, understand purchase intent, and improve customer engagement. The software uses its X-Ray identity resolution technology to identify website visitors and connect customer activity across browsers, devices, and sessions. Its AI audience agent, Alfred, analyzes shopping behavior to predict purchase likelihood and automatically segment customers based on intent. Customers.ai integrates with Shopify, Klaviyo, and advertising platforms to support personalized email campaigns, abandoned cart recovery, and retargeting. Its email deliverability tools help businesses validate contact information, improve inbox placement, and reduce unnecessary email marketing costs. The platform also provides customer journey analytics, CRM enrichment, automated audience activation, and APIs for integrating identity data into existing marketing workflows.
Opensend:

About

Get the email, physical address, and device data for real-time retargeting. Grow your email list by collecting more first-party data and leveraging plug-and-play audiences to scale your online advertising campaigns more profitably. Capture all the high-intent traffic on your site that doesn’t convert. Generate high-intent ad-ready audiences tailored to your buyer persona. Multi-channel retargeting increases the value of each website visitor. With the power of email, ads, and postcards, convert your visitors in record time. Send automated email sequences via your preferred email marketing platform. Re-engage more visitors programmatically across millions of websites. Activate prospective buyers from the comfort of their homes. Never lose a customer again. Reactivate buyers on-demand and extend the lifetime value of each customer (even when you can’t reach them anymore). When a customer email bounces, Opensend replaces the undeliverable record with an active email address.
Customers.ai:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Opensend:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Customers.ai:

Audience

Ecommerce businesses, Shopify merchants, direct-to-consumer brands, email marketers, Klaviyo users, digital marketing agencies, growth marketers, customer retention teams, CRM managers, and online retailers seeking website visitor identification, AI-powered audience segmentation, customer data enrichment, email deliverability optimization, and personalized retargeting
Opensend:

Audience

Website managers and businesses wanting a tool to identify and convert every engaged visitor
Customers.ai:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Opensend:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Customers.ai:

API

Offers API Not Supported
Opensend:

API

Offers API Supported
Customers.ai:

Screenshots and Videos

Opensend:

Screenshots and Videos

Customers.ai:

Pricing

Contact us for pricing
Free Version Not Supported
Free Trial Supported
Opensend:

Pricing

$499 per month
Free Version Not Supported
Free Trial Supported
Customers.ai:

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5
Opensend:

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5
Customers.ai:

Pros & Cons from Real Users

Pros

  • There is nothing about the new brand (They charged me $200 more without authorization and won’t credit the amount) . The old brand, Mobile Monkey had amazing sales and customer service. My rep was top-notch, helping me build out my auto-responder and chat tool. I was very sad to see he was gone with the new company.

Cons

  • Customers.AI is a crap show on both the software (web interface, it's a mess) and customer service. I didn't hear back for three weeks! They didn't even bother to say why they charged me $200 more. When I canceled my account, they said they required a month's notice. I requested that they credit the $200, and I will gladly pay for the remaining balance for the month. They declined AND SENT ME TO COLLECTIONS. This could be a doc on how to destroy a service.
Opensend:

Pros & Cons from Real Users

Pros

  • Super easy implementation, great communication from the Opensend team, team is always willing to hop on a call to get things figured out.
  • Opensend enables us to easily and seamless collect emails from highly engaged site visitors with a high propensity to buy. It is easy to setup, with the ability to get live the same day you sign up, especially if using common tools like Shopify and Klaviyo.
  • What I appreciated about working with Opensend is their comprehensive approach to explaining the platform and its functionality. They provided all the necessary details, allowing me to confidently introduce the brands I work with to this new platform. The level of customer service and their thorough responses to optimizations and questions were impressive.
  • I am able to pick up and make the most of traffic coming to my site which is critical nowadays since traffic is hard earned!
  • Ease of use + Zapier Integration. You don't have to babysit the platform - just set up Zapier to send contacts to your email marketing platform and let it run!

Cons

  • I wish they had the ability to qualify the emails for us before passing them to our ESP, as I've done with other similar companies before.
  • I would love to see some more controls over the collection rules, and timing, to be a bit more precise with the user types we are collecting and re-marketing too.
  • When implementing any new platform that identifies site visitors, it can initially seem concerning. However, having a comprehensive plan to nurture these contacts is crucial. We received excellent resources to support this process. While some best practices may not suit every brand and service, nothing stood out as problematic. Just ensure to monitor early on and adjust the strategy as needed.
  • I’m not sure if I feel like the price pays for itself, however I won’t know until I launch some new products.
  • It would be awesome to have a built in email marketing platform so we could do everything within Opensend.
Customers.ai:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
Opensend:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Customers.ai:

Company Information

CustomersAI
Founded: 2014
United States
customers.ai/
Opensend:

Company Information

Opensend
United States
www.opensend.com
Customers.ai:

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Customers.ai:

Categories

AI Marketing Supported
Chatbot Supported
Lead Capture Supported
Lead Generation Supported
Lead Intelligence Supported
Sales Engagement Supported
Opensend:

Categories

Customers.ai:

Integrations

Facebook Supported
Klaviyo Supported
Sendlane Supported
Shopify Supported
Zapier Supported
Braze Not Supported
Easyflow Supported
Facebook Ads Supported
Google Ads Supported
Google Cloud Platform Not Supported
HubSpot Customer Platform Not Supported
Iterable Not Supported
Leadpresso Supported
Maestra Not Supported
Magento Not Supported
Salesforce Supported
WP-Chatbot Supported
Walletly Supported
WooCommerce Not Supported
Wufoo Supported
Opensend:

Integrations

Facebook Supported
Klaviyo Supported
Sendlane Supported
Shopify Supported
Zapier Supported
Braze Supported
Easyflow Not Supported
Facebook Ads Not Supported
Google Ads Not Supported
Google Cloud Platform Supported
HubSpot Customer Platform Supported
Iterable Supported
Leadpresso Not Supported
Maestra Supported
Magento Supported
Salesforce Not Supported
WP-Chatbot Not Supported
Walletly Not Supported
WooCommerce Supported
Wufoo Not Supported
Customers.ai:
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Claim Customers.ai and update features and information
Opensend:
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Claim Opensend and update features and information