Related Products
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About
Founded in 2009 in Berlin, thousands of independent and chain hotels worldwide work with Customer Alliance's 90+ employees to manage and improve their online reputations and increase revenue. Within one industry-leading solution hotels collect, distribute, and analyze their guest reviews from across the web, giving them a competitive insight into their hotel's performance. Hotels can now better understand their guests and boost their revenue.
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About
Revinsta is a cloud-based hotel reputation management platform for hotels, resorts, guesthouses, vacation rentals and hospitality groups. It brings guest reviews into a shared workspace, drafts responses in each property’s brand voice and the guest’s language, and supports review-response workflows with configurable automation and human approval. Review analytics organize feedback into topics and highlight recurring issues that affect ratings; multi-property reporting and competitor benchmarking help teams compare properties and identify priorities. The product also includes surveys, review widgets, exportable reports and a guest-feedback assistant that answers questions using review and survey data. Teams can connect Google Business Profile for review-history synchronization and reply posting, and connect Mews to import guest checkouts for post-stay review requests. The service is accessed online without installing software.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Customer Alliance is the premier reputation management platform used by thousands of hotel and hospitality companies across the world.
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Audience
Hotels and resorts, B&Bs and guesthouses, vacation rentals, hostels, motels, serviced apartments, boutique properties, groups and chains.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
79.00€ / month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$75/property/month
The monthly plan is $75 per property per month. Annual billing is $720 per property per year ($60 per month equivalent). The plan includes 300 review replies per property; additional replies are $0.35 each. Properties beyond 10 receive a 20% discount. A 7-day trial is available.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCA Customer Alliance GmbH
Founded: 2009
Germany
www.customer-alliance.com/en
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Company InformationRevinsta
Founded: 2026
Canada
revinsta.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Reputation Management Features
Campaign Management
Not Supported
Gamification
Not Supported
Response Management
Supported
Review Generation
Supported
Review Monitoring
Supported
Sentiment Analysis
Supported
Social Media Metrics
Supported
Social Media Monitoring
Supported
White Label
Not Supported
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Integrations
Facebook
Supported
Google Business Profile
Not Supported
Mews
Not Supported
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Integrations
Facebook
Not Supported
Google Business Profile
Supported
Mews
Supported
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