Curious Thing vs. IBM watsonx Assistant Comparison


Curious Thing	IBM watsonx Assistant IBM	+	+
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About Curious Thing is a voice AI assistant designed to enhance business communications by proactively engaging with customers over the phone. It intelligently initiates and receives calls, detects and leaves voicemails, and sends dynamic SMS, emails, and instant messages. The AI assistant can also handle appointment bookings, modifications, or cancellations, integrating seamlessly with existing systems to optimize scheduling efficiency. By asking open-ended questions, it gathers valuable information and delivers insights, empowering businesses to make data-driven decisions. Curious Thing's capabilities enable organizations to boost service capacity and improve customer engagement. It offers unlimited call summaries, providing concise overviews of interactions via text or email. Designed for businesses of all sizes, Curious Thing's voice AI assistant helps answer business calls, schedule meetings, and respond to frequently asked questions.	About IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Customer support teams looking for a tool to enhance their service capacity and efficiency through AI-driven voice interactions	Audience Organizations interested in an AI assistant solution that solves customer problems
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Free Version Free Trial	Pricing $140 per month $140 per month for up to 1000 users Free Version Free Trial
Reviews/Ratings Overall 1.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.0 / 5 support 1.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros If you have too much money and time, you can give it to them. The AI was flawless. It is extremely intelligent, and answers customer questions perfectly. Customer service had been wonderful until they merged with the other company, Trivoni Software. Cons They made $24 off me and wasted 2 hours of my life. Could not set it up with my phone, never got to use it. Also, they misrepresented what the product would do. I could only have 2 of their offerings even though I received an email saying this: With your current Lucy Professional plan, you will have access to all of this: -An AI agent available 24/7 to answer all your missed calls -Unlimited call summaries sent to you by text and/or email -Removal of Curious Thing branding -Custom message taking to help you qualify leads and capture detailed inquiries on the phone -Answer up to 3 FAQs such as opening hours, business location and product offering -Share important links with callers via text such as booking pages, pricing details, website or email address Don't put your payment info in, they will not refund you. They made $24 off me and wasted 2 hours of my life. I had two free lines with this company and one business line. I changed my business line to a free line last month. I had a notary client come into my office and ask what was wrong with my phone line! I called my business line and a recording stated that “all lines were busy right now!” I cannot imagine how many potential clients I lost because they believed my business was no longer viable or reliable because of my business line being out of operation. I went to my dashboard for my business line and it said my line was “CANCELLED!” I never cancelled my line, obviously, because it’s my business line. It offered to reactivate my line. I clicked on the link and it said the “Free” option was temporarily not available! My only option affordable to me was the “”Professional” service which had changed from $19.00 to $24.00 a month! I paid the $24.00 immediately, as I could not have potential clients unable to reach out to that line for information. Once paid, my $24.00 professional line was miraculously returned to operational. I don’t appreciate the fact that they held my business hostage, requiring me to upgrade from the free service to a $24.00 service, because “free” is no longer an immediate option. They reached out finally today…a month after my inquiry, to tell me that they are discontinuing the “Free Plan,” completely. Yet, their website still shows the “Free Plan,” as “temporarily unavailable.” They used to be a wonderful company with almost always a 24 hour turn around time when contacted by e-mail. Then, they “merged” with another company called, “Trivoni Software.” To be honest, when they announced the merger, I thought, “Oh boy, there goes the free service, and watch the other rates increase!” Little did I know then, that it was exactly what happened. I reached out to their support email, and what used to take, at the very most, 24 hours for a response, took a month to hear back from them, only to say their “Free Plan” was discontinued. I asked why it still says, “temporarily unavailable,” on their website. I received no reply.	Pros & Cons from Real Users Pros IBM watsonx Assistant has been huge for us to improve our customer service using AI. Its advanced natural language processing capabilities have significantly enhanced our customer service interactions. The integration process was smooth, and the flexibility it offers for customizing responses to fit our unique business needs is impressive. The intuitive interface and robust set of features, including seamless API integration and multi-channel support, have streamlined our workflows, making it easier to manage and improve customer engagement. Cons While IBM watsonx Assistant is packed with powerful features, the initial setup and configuration can be a bit complex for users who are not familiar with AI or chatbot technologies.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Curious Thing Founded: 2018 Australia curiousthing.io	Company Information IBM Founded: 1911 United States www.ibm.com/products/watsonx-assistant
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Categories AI Phone Answering Agents AI Receptionists AI Voice Agents Answering Services	Categories Academic Research Agentic AI AI Agent Builders AI Agents AI Assistants AI Call Center AI Customer Service AI Customer Support Agents AI Education AI Insurance AI Knowledge Base AI Phone Answering Agents AI Productivity AI Receptionists AI Research Tools AI Tools AI Voice Agents Artificial Intelligence Call Center Chatbot Conversational AI Conversational Commerce Conversational Marketing Conversational Support Customer Service Knowledge Management Natural Language Processing Voice Bot
	Show More Features Artificial Intelligence Features Chatbot For eCommerce For Healthcare For Sales Image Recognition Machine Learning Multi-Language Natural Language Processing Predictive Analytics Process/Workflow Automation Rules-Based Automation Virtual Personal Assistant (VPA) Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Natural Language Processing Features Co-Reference Resolution In-Database Text Analytics Named Entity Recognition Natural Language Generation (NLG) Open Source Integrations Parsing Part-of-Speech Tagging Sentence Segmentation Stemming/Lemmatization Tokenization
Integrations Avaya Experience Platform Blueworx Content Guru storm Genesys Cloud CX IBM Data Refinery IBM ILOG CPLEX Optimization Studio IBM Watson IBM Watson Discovery IBM Watson Studio IBM Z IBM watsonx Orchestrate IBM watsonx.ai IBM watsonx.ai Agent Builder IBM watsonx.governance IntelePeer Intercom Salesforce Twilio Flex UneeQ Zendesk Show More Integrations View All 1 Integration	Integrations Avaya Experience Platform Blueworx Content Guru storm Genesys Cloud CX IBM Data Refinery IBM ILOG CPLEX Optimization Studio IBM Watson IBM Watson Discovery IBM Watson Studio IBM Z IBM watsonx Orchestrate IBM watsonx.ai IBM watsonx.ai Agent Builder IBM watsonx.governance IntelePeer Intercom Salesforce Twilio Flex UneeQ Zendesk Show More Integrations View All 23 Integrations
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