RolChatShifton Inc
|
||||||
Related Products
|
||||||
About
Handle all your customer support from one place. Connect with customers via WhatsApp, Facebook, Telegram, email, and web chat via your website. Scale your customer support with chatbots. Reduce costs and response times by automating questions from customers. Turn website visitors into happy customers. Let customers contact you about sales or support queries using their preferred channel. A complete customer service platform that delights customers and drives sales. Respond to customer queries on any of your channels quickly and easily from one dedicated inbox. Automatically route tickets to the right teams for faster resolutions. Save time responding to customer questions with message templates. See what channels your customers prefer, the issues they’re having, and how well you’re serving them. All tickets come into one inbox and then get assigned to teams. Build profiles and save customers from repeating themselves.
|
About
RolChat is a browser-based customer support workspace that brings website live chat, email, messaging channels and tickets into a shared team inbox. Agents can view customer profiles, conversation history and order context alongside incoming requests, while CRM tools manage contacts and leads. The platform also includes a website knowledge base, visitor tracking, automation rules and reports covering response times and team workload. Optional AI features can draft replies, summarize conversations, translate messages and classify customer intent using provider accounts and API keys connected by the customer. RolChat offers a multilingual interface and chat widget, along with mobile and desktop apps. Plans are billed per company and combine support channels, customer management and team workflows for small and growing support organizations, including ecommerce and SaaS teams.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
|
|||||
Audience
Businesses searching for a solution to improve and manage their customer service
|
Audience
Small and mid-sized support teams, online shops, SaaS companies and agencies
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Supported
|
|||||
Screenshots and Videos |
Screenshots and VideosNo images available
|
|||||
Pricing
$43.67 per month
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
$19/company/month
Lite is $19 per company per month for up to 3 agents and 1 site, or $190 per year. There is no permanent free plan, and paid plans include a 30-day free trial.
Free Version
Not Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationCue
www.cuedesk.com
|
Company InformationShifton Inc
Founded: 2019
United States
rolchat.com
|
|||||
Alternatives |
AlternativesNo Alternatives
|
|||||
|
|
||||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Integrations
Facebook Messenger
Supported
Telegram
Supported
WhatsApp
Supported
Anthropic
Not Supported
DeepSeek
Not Supported
Gemini
Not Supported
HubSpot CRM
Not Supported
Instagram
Not Supported
LINE
Not Supported
MiniMax
Not Supported
|
Integrations
Facebook Messenger
Supported
Telegram
Supported
WhatsApp
Supported
Anthropic
Supported
DeepSeek
Supported
Gemini
Supported
HubSpot CRM
Supported
Instagram
Supported
LINE
Supported
MiniMax
Supported
|
|||||
|
|
|