Critique

Critique

eZee Technosys
Critique RepuGen

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Critique:

About

eZee Critique is a reputation management software that tracks, manages and responds to all the hotel reviews received from all the platforms. By doing so, bookers get a clear idea about the service provided by the hotels and hotels get a sense of trust. From OTAs and metasearch engines like TripAdvisor to your hotel website and Google, this online reputation management software collects all your online reviews at one place. Thus, making your hotel review management more efficient. This online reputation management system gives an accurate evaluation of your property. So, you identify the most and least favored services. Moreover, on receiving praise or criticism for any of your services, it also allows you to pass on the reviews to the corresponding department via email. Our online reputation management system bifurcates your reviews with respect to the action needed. Along with that, it also identifies the platforms that put you in the limelight.
RepuGen:

About

RepuGen is an all in one reputation and review management software for doctors, medical practices, bigger healthcare organizations and dental practices. With an unmanaged reputation, you're likely losing thousands in revenue as 75% of patients will not visit a healthcare business with below 4 stars. RepuGen administers a survey to understand patients' sentiments immediately after a visit, then directs them to review sites to share their experience. As a result, you’ll better understand patients, allow for service recovery, and strengthen your online reputation – all at once. Online reputation increasingly influences whether patients will call or visit a medical or dental practice, as more people continue using the internet to search for healthcare. However, in healthcare especially, unhappy patients tend to be the loudest. Thus, dissatisfied patients' reviews can negatively (and inaccurately) portray your healthcare practice.
Critique:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RepuGen:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Critique:

Audience

Hotels and accommodation businesses in need of a solution to manage their customers and guests
RepuGen:

Audience

Doctors and healthcare organizations looking for a healthcare reputation management platform
Critique:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
RepuGen:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Critique:

API

Offers API Not Supported
RepuGen:

API

Offers API Not Supported
Critique:

Screenshots and Videos

RepuGen:

Screenshots and Videos

Critique:

Pricing

$15 per month
Free Version Not Supported
Free Trial Supported
RepuGen:

Pricing

We offer a core reputation management plan + 4 different add ons. Start with the Core Plan, and add to it the add ons based on your preferences.
Free Version Not Supported
Free Trial Supported
Critique:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
RepuGen:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Critique:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
RepuGen:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Critique:

Company Information

eZee Technosys
Founded: 2005
India
www.ezeeabsolute.com/hotel-reputation-management.php
RepuGen:

Company Information

RepuGen
Founded: 2016
United States
www.repugen.com
Critique:

Alternatives

RepuGen:

Alternatives

Critique:
RepuGen:
Critique:
Customer Alliance

Customer Alliance

CA Customer Alliance GmbH
5.0 out of 5 stars
RepuGen:
myPracticeReputation

myPracticeReputation

Practice Builders
Critique:
RepuGen:
Critique:
RepuGen:
Critique:

Categories

RepuGen:

Categories

Critique:

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported
RepuGen:

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Patient Engagement Features

Appointment Scheduling Supported
Care Planning Not Supported
Collaboration Not Supported
Messaging Supported
Mobile Access Not Supported
Patient Education Not Supported
Patient Portal Not Supported
Personal Health Record Not Supported
Progress Tracking Not Supported
Self Management Not Supported
Critique:

Integrations

AdvancedMD Not Supported
Booking.com Supported
Dentrix Not Supported
DrChrono Not Supported
EagleSoft Not Supported
NextGen Healthcare EHR Not Supported
Veradigm Practice Management Not Supported
trivago Supported
RepuGen:

Integrations

AdvancedMD Supported
Booking.com Not Supported
Dentrix Supported
DrChrono Supported
EagleSoft Supported
NextGen Healthcare EHR Supported
Veradigm Practice Management Supported
trivago Not Supported
Critique:
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RepuGen:
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