Critique

Critique

eZee Technosys
Rannko

Rannko

5.0 out of 5 stars
Critique Rannko

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Critique:

About

eZee Critique is a reputation management software that tracks, manages and responds to all the hotel reviews received from all the platforms. By doing so, bookers get a clear idea about the service provided by the hotels and hotels get a sense of trust. From OTAs and metasearch engines like TripAdvisor to your hotel website and Google, this online reputation management software collects all your online reviews at one place. Thus, making your hotel review management more efficient. This online reputation management system gives an accurate evaluation of your property. So, you identify the most and least favored services. Moreover, on receiving praise or criticism for any of your services, it also allows you to pass on the reviews to the corresponding department via email. Our online reputation management system bifurcates your reviews with respect to the action needed. Along with that, it also identifies the platforms that put you in the limelight.
Rannko:

About

Rannko offers a simple and effective Review & Reputation software that builds on customer experience by taking control of your customer reviews, online presence with listings & overall reputation, everywhere it matters most. Our Mission By understanding the complexities of how reviews & accurate online information directly impact businesses, we're able to help build business better through a simple yet advanced set of review and reputation features. Reach new customers whilst helping you build the reputation you so rightly deserve. Why do businesses need more reviews? Businesses that have more reviews generally rank higher in search, businesses that have a high average of 4.5 stars and above rank even higher. Google and other sites alike also track your online reputation through your customer engagements, for example; your response rate or whether or not you answered a question on google my business. Rannko aides in helping you supercharge your reputation!
Critique:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Rannko:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Critique:

Audience

Hotels and accommodation businesses in need of a solution to manage their customers and guests
Rannko:

Audience

Rannko is ideal for any business with a physical location. Whether a local business, national brand or agency looking to leverage new software tools
Critique:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Rannko:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Critique:

API

Offers API Not Supported
Rannko:

API

Offers API Supported
Critique:

Screenshots and Videos

Rannko:

Screenshots and Videos

Critique:

Pricing

$15 per month
Free Version Not Supported
Free Trial Supported
Rannko:

Pricing

$49 / month
Review Manager: $49
PowerSync: $49
Social: $29
Pro Deluxe (all): $99
Free Version Not Supported
Free Trial Supported
Critique:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Rannko:

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5
Rannko:

Pros & Cons from Real Users

Pros

  • Perfect for people like me who are too busy to deal with soliciting reviews and managing social media, etc.
  • The application syncs with Facebook, Yelp, Google and other social media/review platforms to monitor user reviews. Sends review notifications, and users may respond to them automatically or manually through text messages. Automatically sends review requests and reminders to customers and tracks their reviews. Easy to implement and use, and saves a lot of time and money.
  • Price Point. Simple to Use. Customer Support is awesome. Saved us a ton of money. Puts the business back in the driver seat. Takes the smoke and mirrors out of local seo and review management.
  • This company has helped me grow my book of business by 40% and reduced my amount of work. Not only does it take my work load off but it actually has core values that my clients focus on.
  • Rannko is very clean, simple to use, and essentially "plug and play" for any business. Rannko is constantly innovating and adding new features to increase value, providing support to assist with the introduction and use of the features if needed.

Cons

  • It's something that you ideally keep doing forever, so in that sense it's like going to the chiropractor or something. I feel like I get long-term ROI, though.
  • Can’t think of anything negative to say. This excellent marketing tool really helps small businesses save time and money by managing their digital reviews/social media outreach.
  • Only con I would say is it isn't a super sexy looking software, but that's normal for a startup.
  • Originally I was not sure how I felt about partnering with Rannko but now that we know the product and understand how to position it, we love it!
  • No complaints thus far. There are requirements to update certain social media accounts periodically, but this is due to requirements from the account providers and something that Rannko must have users manually accept to update.
Critique:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Rannko:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Critique:

Company Information

eZee Technosys
Founded: 2005
India
www.ezeeabsolute.com/hotel-reputation-management.php
Rannko:

Company Information

Rannko
Founded: 2017
United States
rannko.com
Critique:

Alternatives

Rannko:

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Rannko:
ReputationDefender

ReputationDefender

Gen Digital
Critique:
Rannko:
Critique:
Rannko:
Critique:

Categories

Rannko:

Categories

Critique:

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported
Rannko:

Reputation Management Features

Campaign Management Supported
Gamification Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported
Critique:

Integrations

Axis LMS Not Supported
Bing Custom Search Not Supported
Booking.com Supported
ConsumerAffairs Not Supported
Facebook Not Supported
Foursquare Not Supported
Google Business Profile Not Supported
Rent.com Not Supported
TireShop Not Supported
Verizon Small Business Essentials Not Supported
Yelp Not Supported
Zapier Not Supported
trivago Supported
Rannko:

Integrations

Axis LMS Supported
Bing Custom Search Supported
Booking.com Not Supported
ConsumerAffairs Supported
Facebook Supported
Foursquare Supported
Google Business Profile Supported
Rent.com Supported
TireShop Supported
Verizon Small Business Essentials Supported
Yelp Supported
Zapier Supported
trivago Not Supported
Critique:
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Rannko:
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