Serviceplane2AM Fusion
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Related Products
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About
Crescora.ai is a cloud-based workflow automation platform for businesses managing customer enquiries and service operations. It combines a visual workflow builder, AI-assisted message understanding, business rules, communication channels and human handover. Teams can capture and qualify leads, answer routine questions, collect forms and documents, coordinate appointments, send reminders, follow up on payments, route support requests and record outcomes. Workflows connect conversations to actions such as bookings, records, notifications, payments, APIs and webhooks, with exceptions routed to staff. A shared workspace provides conversation queues, assignment, workflow monitoring and outcome visibility. Crescora.ai presents use cases for hospitals and clinics, real estate, education, diagnostics, service businesses and support teams; available channels, integrations and rollout scope depend on configuration and implementation.
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About
Serviceplane is a cloud-based service desk for public agencies and private-sector customer support teams. It brings web chat, phone, email, SMS and web forms into shared cases, with a staff workspace for routing, hand-offs and case records. Its AI assistant answers from approved websites, documents and SharePoint content, cites sources, and routes questions to staff when a person needs to take over. Teams can test responses in shadow mode before activating a channel, connect read-only account or case records, and require identity checks before showing protected details in public channels. The platform supports shared-mailbox workflows, contact-center agent assistance, staff single sign-on and multilingual conversations. Serviceplane is intended for government agencies and service teams in healthcare, financial services, insurance, education, technology, utilities, retail and property management.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Small and growing businesses, hospitals, clinics, sales teams, service businesses and marketing teams that want to manage customers, follow up on enquiries and reduce repetitive work.
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Audience
Government agencies and private-sector customer-service teams, including organizations in healthcare, financial services, insurance, education, utilities, technology, retail, and property management.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
INR 29,999/month
Plans start at INR 29,999 per month.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCrescora AI
India
crescora.ai
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Company Information2AM Fusion
United States
serviceplane.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Genesys Cloud CX
Not Supported
Microsoft 365
Not Supported
Microsoft Entra ID
Not Supported
Okta
Not Supported
WhatsApp
Supported
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Integrations
Genesys Cloud CX
Supported
Microsoft 365
Supported
Microsoft Entra ID
Supported
Okta
Supported
WhatsApp
Not Supported
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