Serviceplane

Serviceplane

2AM Fusion
+
+

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About

Crescora.ai is a cloud-based workflow automation platform for businesses managing customer enquiries and service operations. It combines a visual workflow builder, AI-assisted message understanding, business rules, communication channels and human handover. Teams can capture and qualify leads, answer routine questions, collect forms and documents, coordinate appointments, send reminders, follow up on payments, route support requests and record outcomes. Workflows connect conversations to actions such as bookings, records, notifications, payments, APIs and webhooks, with exceptions routed to staff. A shared workspace provides conversation queues, assignment, workflow monitoring and outcome visibility. Crescora.ai presents use cases for hospitals and clinics, real estate, education, diagnostics, service businesses and support teams; available channels, integrations and rollout scope depend on configuration and implementation.

About

Serviceplane is a cloud-based service desk for public agencies and private-sector customer support teams. It brings web chat, phone, email, SMS and web forms into shared cases, with a staff workspace for routing, hand-offs and case records. Its AI assistant answers from approved websites, documents and SharePoint content, cites sources, and routes questions to staff when a person needs to take over. Teams can test responses in shadow mode before activating a channel, connect read-only account or case records, and require identity checks before showing protected details in public channels. The platform supports shared-mailbox workflows, contact-center agent assistance, staff single sign-on and multilingual conversations. Serviceplane is intended for government agencies and service teams in healthcare, financial services, insurance, education, technology, utilities, retail and property management.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small and growing businesses, hospitals, clinics, sales teams, service businesses and marketing teams that want to manage customers, follow up on enquiries and reduce repetitive work.

Audience

Government agencies and private-sector customer-service teams, including organizations in healthcare, financial services, insurance, education, utilities, technology, retail, and property management.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

INR 29,999/month
Plans start at INR 29,999 per month.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Crescora AI
India
crescora.ai

Company Information

2AM Fusion
United States
serviceplane.ai/

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Categories

Categories

Integrations

Genesys Cloud CX Not Supported
Microsoft 365 Not Supported
Microsoft Entra ID Not Supported
Okta Not Supported
WhatsApp Supported

Integrations

Genesys Cloud CX Supported
Microsoft 365 Supported
Microsoft Entra ID Supported
Okta Supported
WhatsApp Not Supported
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