Craft.io vs. DevRev Comparison


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About Craft.io goes beyond just planning, prioritization, visualization and roadmapping functionality. Every feature within the platform was handpicked to help you make better product decisions and achieve your -- and your organization’s -- objectives. This is accomplished by providing a framework and functionality that meets the unique needs of high-performing PM teams.	About A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Craft.io helps product managers build better products	Audience Companies seeking a solution to build software, support their customers, and grow their business
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $39 per user per month Free Version Not Supported Free Trial Supported	Pricing $9.99 per month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 3.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros The variety of ways you can view projects is one of the many fantastic systems that help make this one of the best PM software choices. With its ability to connect to Jira, it gives me plenty of opportunity to jump between workflows as needed. Cons The spec editor can be quite daunting for those unfamiliar with how it works. The roadmapping can be very misleading, as it operates the completion percentage by date instead of workload completion.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Craft.io Founded: 2015 Israel craft.io	Company Information DevRev Founded: 2020 United States devrev.ai/
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Productboard	Zoho Desk Zoho
monday AI work platform monday.com View All	Shelf Shelf.io View All
Categories Collaboration Supported Kanban Supported OKR Supported Product Management Supported Product Roadmap Supported Project Management Supported	Categories Agentic AI Supported AI Agent Builders Supported AI Agents Supported AI Customer Service Supported AI Customer Support Agents Supported AI Tools Supported Chatbot Supported Contact Center Knowledge Base Supported Customer Self-Service Supported Customer Service Supported Generative AI Supported Help Desk Supported Issue Tracking Supported Live Chat Supported Product Management Supported Product Roadmap Supported Service Request Management Supported
Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Supported Prioritization Supported Product Roadmapping Supported Release Management Supported Requirements Management Supported Resource Management Not Supported Workflow Management Supported Product Roadmap Features Collaboration Supported Content Import / Export Supported Diagramming Not Supported Drag & Drop Supported Feature Management Supported Milestone Tracking Supported Prioritization Supported Requirements Management Supported Workflow Management Supported Show More Features Collaboration Features Brainstorming Supported Calendar Management Supported Chat / Messaging Supported Contact Management Not Supported Content Management Not Supported Document Management Supported Project Management Supported Real Time Editing Supported Task Management Supported Version Control Supported Video Conferencing Supported Kanban Features Collaboration Tools Not Supported Dependency Tracking Not Supported KPI Monitoring Not Supported Milestone Tracking Not Supported Multi-Board Supported Prioritization Supported Project Planning Supported Roadmapping Supported Supports Scrum Not Supported Task Management Not Supported Time Tracking Not Supported OKR Features Benchmarking Not Supported Feedback Management Supported Goal Management Supported KPIs Not Supported Prioritization Not Supported Progress Tracking Not Supported Strategic Planning Supported Project Management Features Agile Methodologies Supported Budget Management Not Supported Client Portal Supported Collaboration Tools Supported Cost-to-Completion Tracking Supported Customizable Templates Supported Gantt Charts Supported Idea Management Supported Kanban Board Supported Milestone Tracking Supported Portfolio Management Not Supported Resource Management Not Supported Time & Expense Tracking Not Supported Traditional Methodologies Supported
Integrations GitHub Supported GitLab Supported Jira Supported Slack Supported AWS Elastic Beanstalk Not Supported Akitra Andromeda Not Supported Bitbucket Not Supported CircleCI Not Supported Discord Not Supported Gmail Not Supported Google Drive Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported ITONICS Supported Intercom Supported Jira Work Management Supported Linear Not Supported SendGrid Not Supported Textmetrics Supported Zendesk Not Supported Show More Integrations View All 11 Integrations	Integrations GitHub Supported GitLab Supported Jira Supported Slack Supported AWS Elastic Beanstalk Supported Akitra Andromeda Supported Bitbucket Supported CircleCI Supported Discord Supported Gmail Supported Google Drive Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported ITONICS Not Supported Intercom Not Supported Jira Work Management Not Supported Linear Supported SendGrid Supported Textmetrics Not Supported Zendesk Supported Show More Integrations View All 17 Integrations
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