Zoomin

Zoomin

Zoomin Software
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About

360° relevance across Websites, Ecommerce, Service, and the Workplace. Every search, recommendation, and interaction made it better. We help businesses deliver the relevant experiences people expect. With the Coveo Relevance Cloud, relevant search is just the beginning. Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance. Every click and query tells you what a customer wants. Serve up relevant product results, and tailored product and content recommendations, that they’ll want to 'add to cart. Connect each customer to the most relevant answers faster, with AI-powered customer self-service and AI-assisted agent responses. Coveo scores high marks for how we make things work, from drag-and-drop UI customizations to headless APIs and more.

About

Deliver effortless self-service with personalized content at key points in the customer journey. Transform the technical content you already own into a great self-service experience. Deliver personalized, relevant and easy-to-find answers that customers need in your documentation portal, community, support site, and in your product. Enable your remote workforce by delivering real-time guidance that analyzes each support case and recommends contextually relevant technical content. Strengthen your product value and improve the customer experience by understanding areas of friction and how customers are engaging with your content. Zoomin integrates seamlessly with dozens of leading tools and platforms, providing a scalable solution that provides the product answers your customers need, effortlessly without your existing workflow.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Websites and ecommerce that want a powerful search and recommendation engine

Audience

Companies that want to offer product answers and a documentation portal to customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Coveo
Founded: 2005
Canada
www.coveo.com

Company Information

Zoomin Software
Founded: 2015
United States
www.zoominsoftware.com

Alternatives

Alternatives

Enghouse eKMS

Enghouse eKMS

Enghouse Interactive
Lucidworks Fusion

Lucidworks Fusion

Lucidworks

Categories

Categories

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Integrations

Salesforce
ServiceNow
Zendesk
Adobe Analytics
AppHelp
AppInsights
AppReseller
AppWise
Elastic Path
Google Cloud Discovery AI
Jive
Ketch
Oracle Cloud CX
Oracle Taleo
Paligo
SAP Store
Salesforce Agentforce Service
Salesforce Experience Cloud
Sitecore
XDocs DITA CCMS

Integrations

Salesforce
ServiceNow
Zendesk
Adobe Analytics
AppHelp
AppInsights
AppReseller
AppWise
Elastic Path
Google Cloud Discovery AI
Jive
Ketch
Oracle Cloud CX
Oracle Taleo
Paligo
SAP Store
Salesforce Agentforce Service
Salesforce Experience Cloud
Sitecore
XDocs DITA CCMS
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