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About

Protect servers, applications, databases, workstations, and Microsoft 365 data with Cove Data Protection (formerly N-able Backup). Cloud storage in one of 30 worldwide data centers is included, with the option to keep a local copy of your backups using the hardware of your choice. Flexible recovery options include bare-metal restore, virtual restore, and file/folder-level recovery. Reduce administrative time by managing backups for all your customers, and all their device and data types, from a single dashboard. Automated recovery testing provides screenshot backup verification. TrueDelta deduplication, compression, and WAN optimization make daily backups lightweight and fast. Find out how easy fast, reliable data protection can be, with Cove Data Protection.

About

Cove is a cloud-based customer support desk for small teams and ecommerce businesses. It combines an embeddable website chat widget, a shared inbox, help articles, customer records, and team workflows, so agents can manage visitor conversations in one workspace. Customers can find answers in a help center, while agents assign, annotate, resolve, and track conversations and collect satisfaction ratings. Email, Shopify, and Slack connections extend the workspace; Shopify connects the desk to ecommerce store operations. Cove also includes a customer portal, service-level timers, and campaign tools. Its web workspace is installable as a progressive web app; the chat widget can be embedded in mobile apps through a WebView SDK. Plans are priced per workspace and allow unlimited conversations. Cove is intended for small support and ecommerce teams looking to combine live chat, shared inbox, and self-service features.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Managed IT Service Providers and IT pros

Audience

Small teams and ecommerce stores

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Pricing is per protected device, and each license includes backup storage space in our worldwide private cloud. Microsoft 365 protection is priced per unique user, and one price covers Exchange, SharePoint and OneDrive protection.
Free Version Not Supported
Free Trial Supported

Pricing

$39/month
Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • SolarWinds Backup gives wide support in backup for servers, applications and databases. We are using this solution in my organization. The cloud backup process is frictionless. Quick and instant backup to save time.
  • SolarWinds Backup significantly eases the data backup of our files. - The data compression backup is pretty handy when the file is large. - Cloud files are easily accessible. - Super efficient and effective process to backup and restore the files.
  • Deployment of SolarWinds Backup is very simple. We can schedule the backup process. I liked its compressed backup, which helps to quickly back up large files and saves storage data. The security it offers to backup files is also great.
  • The user experience design is awesome. The remote backup works without any hassle. Some features I liked and using are:- Remote backup, intuitive UI, server backup, simple to configure and hardware backup solution.
  • It provides great features. It's very easy to deploy and integrate with business tools. Great could backup solution. Database, files, and servers easily get back up. Backup scheduling is best.

Cons

  • The dashboard view and its customization not suitable for a status check.
  • The user-based and mail to user access is not practical on this platform.
  • The auto-backup feature randomly stops. Needs to be fixed.
  • Not a major issues had. Overall it's a great package.
  • Overall it's an outstanding cloud backup tool. No cons.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

N-able
Founded: 2014
United States
www.n-able.com/products/cove-data-protection/backup

Company Information

Cove
www.coveinbox.co

Alternatives

Alternatives

BitReplica

BitReplica

Auslogics
BDRShield

BDRShield

Vembu Technologies
There There

There There

Spatie

Categories

Backup Supported
Data Center Backup Supported
Data Recovery Supported
Disaster Recovery Supported
SaaS Backup Supported

Categories

Help Desk Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Business Continuity Features

Backup Log Supported
Backup Scheduling Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Multiple System Support Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Data Center Backup Features

Continuous Data Protection Not Supported
Deduplication Supported
Encryption Supported
File Archival Supported
File Compression Supported
Platform Agnostic Supported
Regular Snapshots Supported
Reporting / Analytics Supported

Data Recovery Features

Web Access / Restoration Supported
Backup Log Supported
Backup Scheduling Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Multiple System Support Supported
Remote Server Options Supported
Secure Data Storage Supported

Disaster Recovery Features

Administration Policies Not Supported
Bare-Metal Recovery Supported
Encryption Supported
Failover Testing Supported
Flexible Data Capture Not Supported
Multi-Platform Support Supported
Multiple Data Type Support Not Supported
Offline Storage Supported

Integrations

N‑able N-sight RMM Supported
Shopify Not Supported
Slack Not Supported
xMatters Supported

Integrations

N‑able N-sight RMM Not Supported
Shopify Supported
Slack Supported
xMatters Not Supported
Claim Cove Data Protection and update features and information
Claim Cove Data Protection and update features and information
Claim Cove and update features and information
Claim Cove and update features and information