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About

Between PDF form fills, email exchanges, and manual keystrokes - the returns process in B2B wholesale, distribution, and manufacturing organizations has become unmanageable. Shipping docs are congested, give your shipping and receiving teams real-time information on what returns to be expected throughout the day. Customers can process returns on your website, on your app, or via a link you provide them. Real-time integrations will provide them with accurate pricing and historical purchase order data. The RMA is created in your ERP with business logic to apply accurate warehouse returns, freight costs, and restocking fees. The portal will provide real-time updates on return status to your customers, customer service, and warehouse teams. Your customer is delighted at the seamless process and status updates.

About

Offering just shipping protection was so last year. Onward has changed the game with an all-encompassing solution for driving customer loyalty and profitable growth. We thrive when your business thrives. SaaS fees are out of control. Onward believes in providing top-tier services without the SaaS. Eliminate expenses that are ruining your bottom line. Say goodbye to re-shipping fees, return costs, and product guarantee expenses. Provide best-in-class post-purchase benefits at no cost to you. Your all-in-one solution for a world-class customer experience. Drive repeat purchases with credit and incentives that delight your customers & foster loyalty. Our white-glove installation team handles everything. An easy, custom, all-encompassing solution for driving customer loyalty and profitable growth. Customers are guided through an automated, easy self-serve claims flow leading to a resolution in under an hour.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses wanting a platform to automate their product returns process

Audience

Companies seeking a tool to provide best-in-class post-purchase benefits for their customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Continuum
United States
www.gocontinuum.ai

Company Information

Onward
United States
useonward.com

Alternatives

Alternatives

UpOrder

UpOrder

UpOrder by Pantastic
Kentro

Kentro

Kentro.io
Vin OMS

Vin OMS

Vinculum Group

Categories

Categories

Integrations

Acumatica Cloud ERP
Afterpay
EasyPost
MyGlue
Network Glue
Oracle Fusion Cloud ERP
Sage X3

Integrations

Acumatica Cloud ERP
Afterpay
EasyPost
MyGlue
Network Glue
Oracle Fusion Cloud ERP
Sage X3
Claim Continuum B2B Returns and update features and information
Claim Continuum B2B Returns and update features and information
Claim Onward and update features and information
Claim Onward and update features and information