ConnectWise Automate vs. Thread Comparison


ConnectWise Automate ConnectWise	Thread Thread Magic	+	+
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About Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count.	About Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT Service Providers and Managed Service Providers (MSPs)	Audience Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.3 / 5 features 4.8 / 5 design 4.1 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros ConnectWise Automate truly shines when it comes to robust automation — the ability to patch multiple devices simultaneously is a massive time-saver, freeing up IT professionals to focus on higher-priority work. Its proactive monitoring and alerting capabilities are comprehensive, sending notifications for issues like low disk space or connectivity problems before they become critical — a huge win for MSPs trying to stay ahead of client issues. The scripting and automation features are flexible and powerful, and the remote access options are robust, making it a solid, reliable choice for IT teams managing distributed environments. The tight integration with ConnectWise PSA and ScreenConnect as a primary connection surface is a standout advantage for shops already in the ConnectWise ecosystem. ConnectWise Automate provides real-time monitoring of endpoints and generates alerts for potential issues. This proactive monitoring helps IT teams address issues promptly, minimizing the impact on end-users. Ticketing and alerting is excellent and often resolves most known issues automatically. You have the ability to add scripts which would assist the automation and resolution process. The functionality of the scripts is great. The systems can reboot overnight and can be pushed through windows updates—and the whole thing can be monitored. You can easily use SQL Queries to create reports for NOC operations. Very powerful RMM tool. There is almost no limitation to what you can do with ConnectWise Automate. The scripting engine allows you to create automation tasks using their basic scripting functions or use your own with a PowerShell script. Cons Getting up and running with ConnectWise Automate does take some patience — the initial setup and configuration can be time-consuming, and ongoing maintenance requires dedicated expertise that smaller teams may find challenging to sustain. Patch management, while functional, remains an area with some room for improvement, and reporting inconsistencies can occasionally require a bit of manual follow-up to keep everything tidy. Some users transitioning from simpler RMM solutions may find the interface a lot to take in at first, and the feature gap between the web version and the installed client can take a little getting used to While powerful, ConnectWise Automate's extensive features may be considered overkill for smaller IT teams or businesses with simpler IT infrastructure. Implementing only the necessary features may require careful configuration. Support is not the greatest in terms of time to respond though very knowledgeable once engaged. It can be very difficult to set up. The UI is too complex and hard to understand. Support is limited for Linux and OS X systems. The solution is aging a bit and needs to be updated to support more cloud centric thinking. Still stuck in the age of on-premise solutions and ignoring things like Microsoft 365.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ConnectWise Founded: 1982 United States www.connectwise.com/platform/unified-management/automate	Company Information Thread Magic Founded: 2019 United States www.getthread.com
Alternatives Freshservice Freshworks	Alternatives Vight
SuperOps	Atera
Atera	Support Fusion
NinjaOne	ManageEngine ServiceDesk Plus ManageEngine
N-able N‑central N-able View All	DeskDirector View All
Categories Application Development Data Center Management Endpoint Management IT Asset Management IT Automation IT Infrastructure Monitoring IT Management IT Security IT Service Mobile Device Management (MDM) MSP Network Monitoring Network Security Patch Management RMM Server Management System Monitoring Virtualization	Categories AI Service Management (AISM) MSP Service Desk
MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Show More Features Data Center Management Features Audit Trail Behavior-Based Acceleration Cross Reference System Device Auto Discovery Diagnostic Testing Import / Export Data JCL Management Multi-Platform Multi-User Power Management Sarbanes-Oxley Compliance IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Infrastructure Monitoring Features Alerts / Notifications Application Monitoring Bandwidth Monitoring Capacity Planning Configuration Change Management Data Movement Monitoring Health Monitoring Multi-Platform Support Performance Monitoring Point-in-Time Visibility Reporting / Analytics Virtual Machine Monitoring IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Security Features Anti Spam Anti Virus Email Attachment Protection Event Tracking Internet Usage Monitoring Intrusion Detection System IP Protection Spyware Removal Two-Factor Authentication Vulnerability Scanning Web Threat Management Web Traffic Reporting IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Mobile Device Management (MDM) Features Automatic Device Recognition Data Management Deployment Management Inventory Management Maintenance Utilities Procurement Management Remote Update / Installation Software Management Synchronization Management Wireless Network Support Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Network Security Features Access Control Analytics / Reporting Compliance Reporting Firewalls Internet Usage Monitoring Intrusion Detection System Threat Response VPN Vulnerability Scanning Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring System Monitoring Features Alerts / Notifications Antivirus Management Data Backup / Recovery Device Monitoring Inventory Management Patch Management Policy-based Automation Remote Monitoring Reporting / Analytics Risk Analysis Server Monitoring Service Configuration Management Virtualization Features Archiving & Retention Capacity Monitoring Data Mobility Desktop Virtualization Disaster Recovery Namespace Management Performance Management Version Control Virtual Machine Monitoring
Integrations Autotask PSA ConnectWise PSA HaloPSA Aritic Sales Asio by ConnectWise Auvik CloudMonix Codeless Platforms Alerting Software ConnectWise ScreenConnect Delinea Cloud Access Controller FlexPoint HappySat Nextiva OnPage OpenDNS Passly Strategy Overview TechGrid TechSuite Viirtue Show More Integrations View All 79 Integrations	Integrations Autotask PSA ConnectWise PSA HaloPSA Aritic Sales Asio by ConnectWise Auvik CloudMonix Codeless Platforms Alerting Software ConnectWise ScreenConnect Delinea Cloud Access Controller FlexPoint HappySat Nextiva OnPage OpenDNS Passly Strategy Overview TechGrid TechSuite Viirtue Show More Integrations View All 3 Integrations
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