HelpWire

HelpWire

Electronic Team, Inc.
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About

Ivanti Connect Secure is a next-generation secure access solution built for distributed, cloud-first environments where performance and zero trust principles must work in tandem. Running on a hardened Oracle Linux foundation with SELinux enforcement, integrated web application firewall, and Secure Boot with Trusted Platform Module key management, ICS delivers enterprise-grade remote connectivity without compromising your security posture. A unified client handles both remote and on-site access, reducing client sprawl while supporting Layer 3/4 VPN, per-app VPN, and clientless HTML5 access in a single platform. Dynamic role mapping, real-time device and identity verification, and adaptive multi-factor authentication help ensure that every session is continuously evaluated against granular policy, not just at login. Native integrations with security information and event management, next-generation firewall, mobile device management, and identity providers like Okta and Azure AD preserve

About

HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots. – No sign-up for the remote user – Reboot & reconnect – UAC elevation support – File transfer – Wayland support on Linux – Concurrent sessions – Multi-screen view – Two-factor authentication (2FA) – Firewall-friendly connections

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise organizations and IT teams looking for a solution to manage policy and track users, devices, security state and access activity

Audience

Developers, Support, Tech support, remote support

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • I was surprised by how well it works. The app is very easy to use. I like the admin features. It gives an extra layer of security.
  • It's been stable, direct connections most of the time, and when a network won't allow that it just falls back and keeps working instead of failing outright. Working across our Windows and Mac machines has been good too.
  • HelpWire has truly impressed me with their excellent service. Their platform is straightforward and user-friendly, which made managing my tasks easy. The highlight, however, was their customer support: quick, attentive, and effective. They addressed my concerns with precision and made the entire process smooth. For anyone in need of reliable and efficient assistance, HelpWire is the way to go. Thanks for the outstanding support and seamless experience!
  • HelpWire is a fantastic software that saves both time and money. Its efficient automation of repetitive tasks allows our team to focus on higher-value work, significantly reducing the time spent on administrative duties. The cost savings are notable, as it minimizes the need for additional staff and reduces errors. The user-friendly interface and reliable performance make it an essential tool in our operations, providing excellent value and efficiency. Highly recommended for any organization.
  • Cross-Platform Support: HelpWire offers seamless support across both Windows and macOS, making it versatile for assisting users on different operating systems. User-Friendly Interface: The intuitive design of the tool allows for quick initiation of support sessions, which is particularly useful when helping less tech-savvy clients. Strong Security Measures: The use of TLS/SSL protocols and AES-256 encryption ensures secure data transmission, protecting sensitive information during remote sessions. File Sharing and Multi-Display Control: The ability to share files and control multiple displays simultaneously enhances productivity and efficiency in troubleshooting and support. Dependable Tool: Overall, HelpWire is a reliable tool that meets the needs of remote support teams, providing a consistent and robust experience.

Cons

  • There are hardly any cons. Rarely I have had connection issues. One thing i would like to see in the future is that I wish it had a curtain feature. (black screen)
  • Only real gap for us is no session recording. Still, for a support tool it does exactly what it says on the tin.
  • There is nothing much to mention about HelpWire application.
  • Sometime lag problems are bit annoying but it not effect much in you work
  • Occasional Performance Lags: There are sometimes performance lags during peak periods, which can hinder the support experience. Potential Learning Curve for New Users: While the interface is user-friendly, there may still be a learning curve for new users unfamiliar with remote support tools. Cost Considerations: Depending on the pricing structure, the cost of using HelpWire might be a concern for smaller teams or businesses with limited budgets. Dependence on Internet Stability: Like any remote support tool, HelpWire's performance can be affected by the quality and stability of the internet connection. Limited Customization Options: Users seeking specific customization features might find HelpWire's options limited compared to some other remote support tools.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Ivanti
Founded: 2014
United States
www.ivanti.com/products/connect-secure-vpn

Company Information

Electronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/

Alternatives

Alternatives

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SetMe

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Categories

Categories

Remote Support Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Integrations

AuthControl Sentry Supported
Axonius Supported
ConnectProtect Managed Detection and Response Supported
ConverSense Supported
GigaSECURE Supported
Ivanti Supported
Ivanti Autonomous Endpoint Management Supported
Ivanti ITSM Supported
Ivanti Neurons for Secure Access Supported
Junos Traffic Vision Supported
SecureIdentity DLP Supported
SecureIdentity IAM Supported
SecureIdentity IRAD Supported
SecureIdentity MFA Supported
SecureIdentity PAM Supported
SmartShare Supported
Spoom Supported
ThreatAware Supported
TrustBuilder Supported

Integrations

AuthControl Sentry Not Supported
Axonius Not Supported
ConnectProtect Managed Detection and Response Not Supported
ConverSense Not Supported
GigaSECURE Not Supported
Ivanti Not Supported
Ivanti Autonomous Endpoint Management Not Supported
Ivanti ITSM Not Supported
Ivanti Neurons for Secure Access Not Supported
Junos Traffic Vision Not Supported
SecureIdentity DLP Not Supported
SecureIdentity IAM Not Supported
SecureIdentity IRAD Not Supported
SecureIdentity MFA Not Supported
SecureIdentity PAM Not Supported
SmartShare Not Supported
Spoom Not Supported
ThreatAware Not Supported
TrustBuilder Not Supported
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Claim Ivanti Connect Secure and update features and information
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