Community Phone vs. UniTalk Comparison


Community Phone	UniTalk	+	+
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About Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change.		About UniTalk provides a wide range of services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, various types of telephone calls and routing, and much more.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses that want a modern business phone system using their current phones		Audience Call centers, sales departments, service departments, online stores, marketing agencies and others
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $35/month Free Version Free Trial
Reviews/Ratings Overall 4.1 / 5 ease 4.6 / 5 features 4.1 / 5 design 4.6 / 5 support 4.1 / 5 Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.1 / 5 features 4.8 / 5 design 4.2 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros It worked for local calls. It was east to sign up, and the website was okay. The hardware was good and was small. I notice that Community Phone service has many great reviews online, however, where I am concerned, the jury is still out. First of all, I ported my old phone number into the Community Phone service, however I have noticed that I still have two phone numbers, one is the temporary number initially assigned, while the second is my old ported number, which I really wanted. Now, the temporary phone number is still active, along with my ported number. During the day, I get many calls and when answered I get a dial tone and not a person on the other line! I am not sure they are calling the temporary number or if it is a spam call that Community is blocking! During a normal day, I may get five or six of these types of calls per day. Also, when I first signed up with Community, I set up voice mail with the temporary number. It appears that cannot be changed. I still have to go into voice mail using the temporary number, which discourages me from using voice mail. Sure, the price is a plus, but I am not sure the drawbacks are put out there for consideration. I did get Panasonic Phones and sometimes I wonder if their specific directions interfere with the Community directions? Excellent customer service with prompt delivery. It was a simple and efficient setup. I was able to start ringing family and friends right away. The whole process was super simple and the landline base was easy to install. When I needed help the customer service rep was awesome! Community Phone provides a very affordable, super easy to use, and all with minimal skill use landline service. Reliable, inexpensive, and great call quality. By far, the biggest positive with CP is customer service. If I attempt to contact CP with a problem, CP responds with a native speaker of English within 24 hours, generally far less. Since I needed just a landline it is exactly what I expected and the price was perfect. I got to keep my # of 35 years so very happy.		Pros & Cons from Real Users Pros Switching to UniTalk’s Virtual PBX has significantly reduced our communication costs. It offers all the advanced features of a traditional PBX system without the hefty price tag, making it an excellent value for money. We like the quality of UniTalk services, communication, and technical support. It benefits our business processes UniTalk is a great way to streamline communication within your team and with your customers, increase your efficiency, and scale your business. Affordable prices, good communication quality, and functionality are the main advantages of UniTalk VoIP. UniTalk is a great choice for businesses of all sizes. I've been using UniTalk for my small business for a few months now, and I'm very impressed. UniTalk provides excellent call quality, even when I'm calling from a different country. I also like that UniTalk is easy to use. I also appreciate the fact that UniTalk is very affordable, and I'm saving a lot of money on my phone bill. Impressions of cooperation with UniTalk are positive. Pleasant managers, fast technical support, modern telephony technologies for reasonable prices. It's convenient that UniTalk Virtual PBX combines mobile and landline multichannel numbers into a single network, and allows you to add and connect any number of new operators in just a few minutes. Cons One downside we encountered is the limited language options in the personal account interface, which currently doesn't cover all our needs. However, UniTalk has assured us that they are actively working on adding more languages, which is promising for future improvements. Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself. At the beginning, it was difficult for us to set up a personal account and integrate it with our CRM on our own. But UniTalk technical support helped us. Recently we connected call tracking technology to collect analytics on phone calls. We tried to do it on our own, but it turned out to be difficult. We turned to UniTalk, and their technical support helped us. We are missing a few languages in our personal account - so far, this is the only thing that is frustrating. UniTalk has promised that they are already working on solving this problem.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Community Phone Founded: 2018 United States www.communityphone.org/business		Company Information UniTalk Founded: 2017 Ukraine unitalk.cloud
Alternatives Zadarma		Alternatives DID Global
Tresta		Yo Telecom
Phonebooth		Vozelia
Phone.com		Zadarma
SendMyCall EZphone Systems View All		Insider Telecom View All
Categories Business Phone Systems Business VoIP Cloud PBX IVR Telephony		Categories Business Phone Systems Business VoIP Telephony
		Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP
Integrations CogniAgent Google Analytics HubSpot CRM HubSpot Customer Platform Microsoft Teams Pipedrive Salesforce Zoho CRM monday AI work platform View All 1 Integration		Integrations CogniAgent Google Analytics HubSpot CRM HubSpot Customer Platform Microsoft Teams Pipedrive Salesforce Zoho CRM monday AI work platform View All 8 Integrations
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