Command MobileTracen Technologies
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Optima ProAchieva.ai
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Related Products
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About
Tracen Technologies, Inc. has developed one of the most comprehensive and powerful data collection software solutions for mobile surveys, field inspections, inventory management, workforce management, and monitoring and evaluation projects. COMMANDmobile® is a workforce management software for onsite inspections, field surveillance, field service calls, mobile surveys, and inventory tracking that provides many benefits. With the GPS tracking and mapping feature, managers can direct tasks to field workers based on their locations. Dispatching can take into consideration field workers’ current positions and workload, including the ability to actively manage field technicians' work queues. Workers no longer have to come into the office to pick up and drop off daily work orders. Filling out a time card is no longer needed. The mobile device can fill out an accurate time card based on actual locations, travel time, and project work time.
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About
Optima Pro is a field service software solution to manage work orders, warranties, service contracts, field service scheduling, spare parts inventory, and the service organization.
Achieva's flagship Salesforce product, Optima Pro is a tool for mobile workforces, used to streamline field service operations. It optimizes Field Service workflows by organizing service delivery personnel teams as per their skills and time-slot availability, tracking the service contracts and offering automatic renewal provisions, generating/modifying invoices, and allowing dispatchers/managers access to the real-time location of agents.
The field service industry is one segment that is often under pressure to synchronize its tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch technicians for installations, repairs, maintenance, and honoring the customer SLAs.
Best For
SMEs, Agencies, Enterprises
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Companies seeking a data collection solution for mobile surveys and field inspections
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Audience
Field service companies
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$24.99/month/user
Free Version
Not Supported
Free Trial
Supported
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Pricing
Free to Start
Price based on the requirement
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationTracen Technologies
Founded: 2000
United States
tracen.com/products/
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Company InformationAchieva.ai
Founded: 1996
United States
achieva.ai/
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Categories |
Categories |
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Inspection Features
Appointment Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Equipment Tracking
Supported
Photos In Reports
Supported
Print on Site
Supported
Report Templates
Supported
Speech Recognition
Supported
Subcontractor Management
Supported
Survey Features
Custom Survey URLs
Supported
Data Analysis Tools
Not Supported
Email Marketing
Supported
Mobile Survey
Not Supported
Offline Response Collection
Not Supported
Paper Survey
Not Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Not Supported
Supports Audio / Images / Video
Not Supported
Workforce Management Features
Budgeting & Forecasting
Not Supported
Contractor Management
Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Performance Appraisal
Supported
Recruiting Management
Not Supported
Scheduling
Supported
Skills Tracking
Not Supported
Time & Attendance
Supported
Variable Workforce
Supported
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Field Service Management Features
Billing & Invoicing
Not Supported
Contact Database
Supported
Contract Management
Supported
Customer Database
Not Supported
Dispatch Management
Supported
Electronic Signature
Not Supported
Inventory Management
Supported
Mobile Access
Not Supported
Payment Collection in the Field
Not Supported
Quotes / Estimates
Not Supported
Routing
Not Supported
Scheduling
Not Supported
Service History Tracking
Not Supported
Time Clock
Not Supported
Work Order Management
Supported
Work Order Features
Contract Management
Supported
Customer Database
Not Supported
Dispatch Management
Supported
Inventory Control
Supported
Job Management
Not Supported
Preventive Maintenance
Not Supported
Quotes / Estimates
Not Supported
Recurring Appointments
Not Supported
Routing
Not Supported
Scheduling
Not Supported
Task Management
Not Supported
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Integrations
Salesforce
Not Supported
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