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About
Data-led, a human-powered live chat that delivers high-intent qualified leads to your sales team. Combine the power of SmartChat with human connection to supercharge your website. SmartChat segments your audience, analyzing user behavior to identify high-value or soon-to-churn prospects. Our solution engages in real-time conversations, strategically curated to move your customer through the funnel towards set conversion goals. Qualified leads are delivered straight to your team or integrated with your solution, increasing the conversion rate by an average of 32%. Our SmartChat solution has transformed live chat into a lead generation super tool for over 300 brands around the globe. Human-led conversations powered by smart targeting, serve to amplify your digital conversion strategy. A bespoke knowledge base replicates your brand tone of voice, meaning your customer experience is exactly as you expect it to be.
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About
Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies searching for a solution to manage their conversational marketing to accelerate revenue growth
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Audience
Moneypenny is ideal for small to medium-sized businesses, enterprises, and industries that require reliable, round-the-clock customer service, call answering, and live chat solutions, with the added flexibility of an AI Receptionist that combines AI automation with human support
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$56 per month (20% off deal)
$56 per month (20% off deal for life)
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCommVersion
United States
commversion.com
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Company InformationMoneypenny
Founded: 2000
United Kingdom
www.moneypenny.com/us/
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Alternatives |
Alternatives |
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Categories |
CategoriesAmerica’s best receptionists following your custom script to ensure you never miss a call and have the time to get on with what you do best. Our team of highly-trained receptionists answer your calls exactly as if based in your business and provide your customers with an amazing service experience, day or night. Work from anywhere with our receptionists seamlessly forwarding important business calls to you and your team whenever you need. Our professional and experienced legal receptionists know exactly how to represent your law firm and help you achieve your business goals, by capturing valuable inquiries and ensuring you’re always ‘open for business’. Have our highly-trained Live Chat agents, combined with specialist technology, responding to and converting your web chats into customers. Have our highly-trained Live Chat agents, combined with specialist technology, responding to and converting your web chats into customers. Have America’s best virtual receptionists acting as a seamless extension of your team 24/7, capturing inquiries and making your customers smile. |
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Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Not Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Call Center Features
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Not Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Integrations
Docusign
Supported
Facebook Messenger
Supported
Google Analytics
Supported
LeadTrax
Supported
Mailchimp
Supported
Propertybase
Supported
WhatsApp
Supported
Zapier
Not Supported
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Integrations
Docusign
Not Supported
Facebook Messenger
Not Supported
Google Analytics
Not Supported
LeadTrax
Not Supported
Mailchimp
Not Supported
Propertybase
Not Supported
WhatsApp
Not Supported
Zapier
Supported
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