Related Products
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About
Intelligent Workforce Management for Every IndustryOptimize scheduling and dispatch with an advanced system built for businesses of all sizes. Handle high-volume ticketing for large-scale projects and efficiently manage scheduled jobs in the service industry.
Key Features
Automated Task Sequencing – Generate dependent work tasks to ensure smooth workflow execution.
Optimized Technician Dispatch – Assign jobs based on location, skillset, and availability for maximum efficiency.
Real-Time Scheduling – Dynamically adjust schedules based on live project updates and workforce availability.
High-Volume Ticket Management – Scale operations with intelligent automation to handle large workloads seamlessly.
Industry-Agnostic Solution – Designed for construction, field services, utilities, maintenance, and more.
Geospatial Digital Mapping – Visualize job sites and infrastructure to improve planning and execution.
Work Order & Task Scheduling – Assign and track work orders.
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About
Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Construction, electrical, building maintenance, fire inspection, pest control, roofing, telecommunications, ground maintenance, cleaning, roofing, waste management
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Audience
Managed service providers that need to automate ticket resolution, PSA/RMM workflows, and routine IT support tasks with AI
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$25
Free Version
Supported
Free Trial
Supported
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Pricing
$1,300 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationColobbo
Founded: 2015
Australia
colobbo.com
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Company InformationNeo Agent
Founded: 2023
United Kingdom
www.neoagent.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Active Directory
Not Supported
Asio by ConnectWise
Not Supported
ConnectWise Automate
Not Supported
ConnectWise PSA
Not Supported
Datto RMM
Not Supported
Hudu
Not Supported
IT Glue
Not Supported
Ingram Micro Cloud
Not Supported
Microsoft 365
Not Supported
Microsoft Azure
Not Supported
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Integrations
Active Directory
Supported
Asio by ConnectWise
Supported
ConnectWise Automate
Supported
ConnectWise PSA
Supported
Datto RMM
Supported
Hudu
Supported
IT Glue
Supported
Ingram Micro Cloud
Supported
Microsoft 365
Supported
Microsoft Azure
Supported
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