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About

Intelligent Workforce Management for Every IndustryOptimize scheduling and dispatch with an advanced system built for businesses of all sizes. Handle high-volume ticketing for large-scale projects and efficiently manage scheduled jobs in the service industry. Key Features Automated Task Sequencing – Generate dependent work tasks to ensure smooth workflow execution. Optimized Technician Dispatch – Assign jobs based on location, skillset, and availability for maximum efficiency. Real-Time Scheduling – Dynamically adjust schedules based on live project updates and workforce availability. High-Volume Ticket Management – Scale operations with intelligent automation to handle large workloads seamlessly. Industry-Agnostic Solution – Designed for construction, field services, utilities, maintenance, and more. Geospatial Digital Mapping – Visualize job sites and infrastructure to improve planning and execution. Work Order & Task Scheduling – Assign and track work orders.

About

Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Construction, electrical, building maintenance, fire inspection, pest control, roofing, telecommunications, ground maintenance, cleaning, roofing, waste management

Audience

Managed service providers that need to automate ticket resolution, PSA/RMM workflows, and routine IT support tasks with AI

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$25
Free Version Supported
Free Trial Supported

Pricing

$1,300 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Colobbo
Founded: 2015
Australia
colobbo.com

Company Information

Neo Agent
Founded: 2023
United Kingdom
www.neoagent.io

Alternatives

Alternatives

Categories

Categories

AI Agents Supported
AI IT Agents Supported
MSP Supported

Integrations

Active Directory Not Supported
Asio by ConnectWise Not Supported
ConnectWise Automate Not Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Hudu Not Supported
IT Glue Not Supported
Ingram Micro Cloud Not Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
Microsoft Teams Not Supported
N-able N‑central Not Supported
NinjaOne Not Supported
N‑able N-sight RMM Not Supported
OAuth Not Supported
Pax8 Not Supported
ScalePad Not Supported
ServiceNow Not Supported
Sherweb Not Supported
TimeZest Not Supported

Integrations

Active Directory Supported
Asio by ConnectWise Supported
ConnectWise Automate Supported
ConnectWise PSA Supported
Datto RMM Supported
Hudu Supported
IT Glue Supported
Ingram Micro Cloud Supported
Microsoft 365 Supported
Microsoft Azure Supported
Microsoft Teams Supported
N-able N‑central Supported
NinjaOne Supported
N‑able N-sight RMM Supported
OAuth Supported
Pax8 Supported
ScalePad Supported
ServiceNow Supported
Sherweb Supported
TimeZest Supported
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Claim Colobbo and update features and information
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