Related Products
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About
Intelligent Workforce Management for Every IndustryOptimize scheduling and dispatch with an advanced system built for businesses of all sizes. Handle high-volume ticketing for large-scale projects and efficiently manage scheduled jobs in the service industry.
Key Features
Automated Task Sequencing – Generate dependent work tasks to ensure smooth workflow execution.
Optimized Technician Dispatch – Assign jobs based on location, skillset, and availability for maximum efficiency.
Real-Time Scheduling – Dynamically adjust schedules based on live project updates and workforce availability.
High-Volume Ticket Management – Scale operations with intelligent automation to handle large workloads seamlessly.
Industry-Agnostic Solution – Designed for construction, field services, utilities, maintenance, and more.
Geospatial Digital Mapping – Visualize job sites and infrastructure to improve planning and execution.
Work Order & Task Scheduling – Assign and track work orders.
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About
Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Construction, electrical, building maintenance, fire inspection, pest control, roofing, telecommunications, ground maintenance, cleaning, roofing, waste management
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Audience
MSP service desk managers who need an AI L1 technician to triage tickets, automate workflows, handle calls, and close routine support loops
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$25
Free Version
Free Trial
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Pricing
$1,300 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationColobbo
Founded: 2015
Australia
colobbo.com
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Company InformationNeo Agent
Founded: 2023
United Kingdom
www.neoagent.io
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Categories |
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Integrations
Asio by ConnectWise
Autotask PSA
ConnectWise Automate
ConnectWise PSA
Hudu
Ingram Micro Cloud
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
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Integrations
Asio by ConnectWise
Autotask PSA
ConnectWise Automate
ConnectWise PSA
Hudu
Ingram Micro Cloud
Microsoft 365
Microsoft Azure
Microsoft Entra ID
Microsoft Exchange
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