Shelf

Shelf

Shelf.io
+
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About

Is your organization taking full advantage of your collective knowledge? Most organizations have a huge amount of Collective Intelligence, but unfortunately is not exploited properly. Let your content reach the employees in context. People tend to search in the internet instead of searching in the intranet. With Collokia Context, you don’t need to change their habits, users may continue searching outside, but relevant internal content will be shown to them. Collokia agents integrate with the tools that your knowledge workers already use and serve as co-pilot, connecting them with information, resources or people when they need help. We can smoothtly integrate our products to your knowledge management system, authentication. or any other enterprise solutions that currently runs in your organization. Collaboration is crucial to improve creativity and productivity, the problem is how do you know with who to collaborate? who else is interested in the same subjects?

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises in need of an AI-powered search engine to expose their knowledge management content

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$30/mo
Plans starting at $30 a user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • AI has done a great job of automating data. The speed of obtaining information has increased significantly

Cons

  • Nothing critical was discovered, so far I’m completely satisfied

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Collokia
Founded: 2014
United States
www.collokia.com

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd

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Theum

Theum AG
BA Insight

BA Insight

Upland BA Insight
Hay

Hay

Hay.chat
RightAnswers

RightAnswers

Upland Software

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Enterprise Content Management (ECM) Features

Archiving & Retention Supported
Collaboration Tools Supported
Content Lifecycle Management Supported
Digital Asset Management Not Supported
Document Management Supported
Electronic Signature Not Supported
Information Governance Supported
Mobile Access Supported
Search Supported
Version Control Supported
Workflow Management Supported

Enterprise Search Features

AI / Machine Learning Supported
eDiscovery Not Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Not Supported
Indexing Not Supported
Text Analytics Supported

Integrations

Google Chrome Supported
Mozilla Firefox Supported
Amazon Connect Not Supported
Dropbox Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
Google Drive Not Supported
Kustomer Not Supported
Microsoft Edge Supported
Microsoft SharePoint Supported
NiCE CXone Mpower Not Supported
Salesforce Agentforce Service Not Supported
Slack Not Supported
Zendesk Not Supported

Integrations

Google Chrome Supported
Mozilla Firefox Supported
Amazon Connect Supported
Dropbox Supported
Five9 Supported
Genesys Cloud CX Supported
Google Drive Supported
Kustomer Supported
Microsoft Edge Not Supported
Microsoft SharePoint Not Supported
NiCE CXone Mpower Supported
Salesforce Agentforce Service Supported
Slack Supported
Zendesk Supported
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