Related Products
|
||||||
About
Easily activate your first customer engagement journeys in just a few clicks, thanks to our ready-to-use templates. Without any technical skills, you can also build your own engagement scenarios thanks to an intuitive drag-and-drop interface. Track performance and assess easily your impact on sales and customer satisfaction. Connect social media, CMS, CRM,
third-party apps and brand partners to easily create outstanding experiences. The plug and play marketing solution that turns brands' customer accounts into a powerful engagement channel.
|
About
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Companies in need of a powerful Customer Engagement solution
|
Audience
Companies searching for a Complaint Management solution
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
$50.99 per month
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationCohort
Founded: 2022
getcohort.com
|
Company Informationbinds.co
Founded: 2015
Brazil
binds.co
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Complaint Management Features
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction Features
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
|
||||||
Integrations
Salesforce
GitHub
Google Cloud Platform
Instagram
JSON
Java
Mailchimp
Microsoft Power BI
Node.js
PHP
|
Integrations
Salesforce
GitHub
Google Cloud Platform
Instagram
JSON
Java
Mailchimp
Microsoft Power BI
Node.js
PHP
|
|||||
|
|
|