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About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

The “Polaris Platform” empowers our firm with complete control of the entire process, from data sourcing to reporting and monitoring. “Polaris” strategic platform delivers unparalleled flexibility to quickly adapt to new and evolving regulations. Additionally, the “Polaris Platform” enables the required conversions, enhancements and re-formatting of the gathered data, preparing them for submission. Furthermore, it automates complex workflow processes enabling us, and our customers, to review results and ensure accuracy, along the complete cycle. It also adapts to changes across institutions, geographies and jurisdictions without systems re-engineering, reducing implementation times. Finally, it offers a flexible foundation from which to achieve compliance and help meet the current and future reporting demands of regulatory authorities. Sourcing of information from various client systems. Enhanced validation of data, conversion, enhancing and re-formatting of the information/data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Enterprises interested in a solution to gain control of their entire processes, from data sourcing to reporting and monitoring

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

MAP FinTech
United Kingdom
mapfintech.com/polaris-platform/

Alternatives

Alternatives

Polaris

Polaris

iFAKT
OneSumX

OneSumX

Wolters Kluwer
Polaris

Polaris

n2y LLC
Kollate-it

Kollate-it

Werkflo
Armadillo

Armadillo

The Armadillo Group

Categories

Categories

Integrations

Microsoft Excel

Integrations

Microsoft Excel
Claim Cognitive View and update features and information
Claim Cognitive View and update features and information
Claim MAP FinTech Polaris and update features and information
Claim MAP FinTech Polaris and update features and information