Cognigy.AINiCE Cognigy
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Related Products
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About
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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About
Modulo is a self-hosted platform for building and governing software development lifecycle pipelines that use AI agents. Teams compose visual workflows from agent, connector, approval-gate, and human steps, then define typed inputs and outputs, permissions, and review points for each handoff. Pipelines can coordinate existing agents with source-control, ticketing, messaging, CI/CD, monitoring, and knowledge tools, while schema checks and human approvals control how work proceeds. The platform records run inputs, outputs, model and prompt versions, evaluations, and governance decisions in an audit trail. Teams can set per-agent token budgets, pipeline spending limits, and organization-wide pauses. Modulo is intended for engineering and platform teams that want to govern agent-assisted software delivery, including code changes, pull requests, reviews, and related development workflows on infrastructure they operate.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Supported
Cloud
Not Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprise contact centers
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Audience
Software engineering and platform teams at organizations adopting AI agents in software delivery, including developers, engineering leaders, and security or compliance reviewers who need workflow controls, human approvals, and audit records.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingVolume based pricing
Free Version
Not Supported
Free Trial
Supported
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Pricing
$0
The self-hosted Community tier is free. Team is a flat $6,000 per organization per year at the pre-GA founding price, locked while the subscription remains active; the stated list price is $12,000 per year from v1.0. Team adds SSO/SAML, role-based access controls, audit exports, and additional spend controls. Modulo is self-hosted, and model-provider charges are separate.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationNiCE Cognigy
Germany / United States
www.cognigy.com
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Company InformationModulo
Founded: 2026
United Kingdom
modulo.run/
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
Supported
For eCommerce
Supported
For Healthcare
Supported
For Sales
Supported
Image Recognition
Supported
Machine Learning
Supported
Multi-Language
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Supported
Chatbot Features
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Conversational AI Features
Code-free Development
Supported
Contextual Guidance
Supported
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Speech Recognition
Supported
Speech Synthesis
Supported
Virtual Assistant
Supported
IVR Features
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Not Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Not Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Proactive Chat
Supported
Screen Sharing
Not Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Not Supported
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Integrations
Jira
Supported
Microsoft Teams
Supported
Slack
Supported
Alexa
Supported
Amazon Connect
Supported
Azure AI Bot Service
Supported
BambooHR
Supported
Dialogflow
Supported
Elasticsearch
Supported
Facebook Messenger
Supported
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Integrations
Jira
Supported
Microsoft Teams
Supported
Slack
Supported
Alexa
Not Supported
Amazon Connect
Not Supported
Azure AI Bot Service
Not Supported
BambooHR
Not Supported
Dialogflow
Not Supported
Elasticsearch
Not Supported
Facebook Messenger
Not Supported
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