Cognigy.AI

Cognigy.AI

NiCE Cognigy
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About

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel. NiCE Cognigy’s AI Agents Supercharge Your Customer Service -Industry-specific pre-trained AI Agents -Multilingual call and chat support (100+ languages) -Seamless integration with existing enterprise systems -Leverages memory and context for hyper-personalized interactions -Absorbs enterprise knowledge to accurately answer any customer query -Real-time assistance and actionable service insights for human agents Business Impact for our Customers: -30% CSAT improvement -70% AHT reduction -99.5% Faster response time -99% Routing accuracy

About

Modulo is a self-hosted platform for building and governing software development lifecycle pipelines that use AI agents. Teams compose visual workflows from agent, connector, approval-gate, and human steps, then define typed inputs and outputs, permissions, and review points for each handoff. Pipelines can coordinate existing agents with source-control, ticketing, messaging, CI/CD, monitoring, and knowledge tools, while schema checks and human approvals control how work proceeds. The platform records run inputs, outputs, model and prompt versions, evaluations, and governance decisions in an audit trail. Teams can set per-agent token budgets, pipeline spending limits, and organization-wide pauses. Modulo is intended for engineering and platform teams that want to govern agent-assisted software delivery, including code changes, pull requests, reviews, and related development workflows on infrastructure they operate.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprise contact centers

Audience

Software engineering and platform teams at organizations adopting AI agents in software delivery, including developers, engineering leaders, and security or compliance reviewers who need workflow controls, human approvals, and audit records.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Volume based pricing
Free Version Not Supported
Free Trial Supported

Pricing

$0
The self-hosted Community tier is free. Team is a flat $6,000 per organization per year at the pre-GA founding price, locked while the subscription remains active; the stated list price is $12,000 per year from v1.0. Team adds SSO/SAML, role-based access controls, audit exports, and additional spend controls. Modulo is self-hosted, and model-provider charges are separate.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

NiCE Cognigy
Germany / United States
www.cognigy.com

Company Information

Modulo
Founded: 2026
United Kingdom
modulo.run/

Alternatives

Alternatives

No Alternatives

Categories

Agentic AI Supported
AI Agent Builders Supported
AI Agents Supported
AI Assistants Supported
AI Employees Supported
AI Orchestration Supported
AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported
Generative AI Supported
IVR Supported
Live Chat Supported
Voice Bot Supported

Categories

Artificial Intelligence Features

Chatbot Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Integrations

Jira Supported
Microsoft Teams Supported
Slack Supported
Alexa Supported
Amazon Connect Supported
Azure AI Bot Service Supported
BambooHR Supported
Dialogflow Supported
Elasticsearch Supported
Facebook Messenger Supported
Google Assistant Supported
HubSpot Customer Platform Supported
Linear Not Supported
Microsoft SharePoint Supported
Model Context Protocol (MCP) Not Supported
PyPI Not Supported
Salesforce Agentforce Service Supported
Stackreaction Supported
UiPath Supported
monday AI work platform Supported

Integrations

Jira Supported
Microsoft Teams Supported
Slack Supported
Alexa Not Supported
Amazon Connect Not Supported
Azure AI Bot Service Not Supported
BambooHR Not Supported
Dialogflow Not Supported
Elasticsearch Not Supported
Facebook Messenger Not Supported
Google Assistant Not Supported
HubSpot Customer Platform Not Supported
Linear Supported
Microsoft SharePoint Not Supported
Model Context Protocol (MCP) Supported
PyPI Supported
Salesforce Agentforce Service Not Supported
Stackreaction Not Supported
UiPath Not Supported
monday AI work platform Not Supported
Claim Cognigy.AI and update features and information
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