ScreenSteps

ScreenSteps

Blue Mango Learning Systems
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About

Cocoom is a visual knowledge sharing tool that helps teams to better collaborate and communicate. A source of knowledge to improve support and collaboration between the teams! Our template library and our very simple editor allow you to be effective immediately and to produce quality knowledge without any training. Cocoom reduces friction and misunderstandings between two or more teams. As soon as we leave our own team, project or department, we find it difficult to value our actions and give visibility to what we do. Cocoom makes it easy to share visual informations to improve cooperation. Cocoom helps support services to provide a complete, efficient and up-to-date source of information for all employees. In this way, each individual and each team has access to the visual knowledges they need and the role of the support services is simplified and enhanced.

About

Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Teams and companies seeking a tool to collaborate and communicate

Audience

Companies of all sizes seeking a solution to manage employees and training processes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$57.00/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cocoom
Founded: 2017
France
cocoom.com

Company Information

Blue Mango Learning Systems
Founded: 2004
United States
www.bluemangolearning.com

Alternatives

Alternatives

Igloo

Igloo

Igloo Software
Panviva

Panviva

Upland Software

Categories

Categories

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Supported
Employee Awards Not Supported
Employee Guides Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Desktop.com Not Supported
Indent Not Supported
Microsoft SharePoint Supported
Microsoft Teams Supported
Microsoft Word Supported
Outdoo AI Not Supported
Rippling Not Supported
Slack Supported
Teamstack Not Supported
Zendesk Not Supported

Integrations

Desktop.com Supported
Indent Supported
Microsoft SharePoint Not Supported
Microsoft Teams Not Supported
Microsoft Word Not Supported
Outdoo AI Supported
Rippling Supported
Slack Not Supported
Teamstack Supported
Zendesk Supported
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