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About

Cocoom is a visual knowledge sharing tool that helps teams to better collaborate and communicate. A source of knowledge to improve support and collaboration between the teams! Our template library and our very simple editor allow you to be effective immediately and to produce quality knowledge without any training. Cocoom reduces friction and misunderstandings between two or more teams. As soon as we leave our own team, project or department, we find it difficult to value our actions and give visibility to what we do. Cocoom makes it easy to share visual informations to improve cooperation. Cocoom helps support services to provide a complete, efficient and up-to-date source of information for all employees. In this way, each individual and each team has access to the visual knowledges they need and the role of the support services is simplified and enhanced.

About

Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Teams and companies seeking a tool to collaborate and communicate

Audience

Enterprise, mid size business and startups

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

contact us
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Document 360 is the best tool you can find to refer your knowledge base. Anyone can use this even don't have any technical skills.
  • User friendly and easy to use KMS where you don't actually need a technician. loved the varied amount of tutorial videos which made it very easy to establish an understanding of new opportunities in growing a new company. Alongside this, the customer optimization allowed me to customize my experience, allowing a personalized touch that is not readily available on similar sites.
  • Document360 is very user friendly platform to create an article on knowledgebase. It has various formats, writing styles, layouts and templates to use based on the nature of documents.
  • 1. On-time customer support 2. Easily accessible and it is secure. 3. Good storage capacity 4. We can access any file by searching with a key word.
  • This is the best software which I ever used to build an internal knowledge base where we can upload all QRG'S Quick reference guide. It has massive storage and many customizable templates. All interface are user friendly where we can navigate easily.

Cons

  • If there were some more demo videos, it would be more helpful for the end-users to become more familiar with the platform.
  • The only downside is the amount of knowledge on the app which can be overwhelming.
  • There are many choices and menus which sometimes gets confusing, maybe it will get familiar while get into frequent usage of this tool.
  • No major concerns I can say. But it would be great if you can add a feature to upload video contents.
  • Adding many frequently asked questions will help to get a resolution immediately.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Cocoom
Founded: 2017
France
cocoom.com

Company Information

Kovai
Founded: 2011
United Kingdom
document360.com

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
Igloo

Igloo

Igloo Software
Archbee

Archbee

AiurLabs

Categories

Categories

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Supported
Employee Awards Not Supported
Employee Guides Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Document Management Features

Access Controls Supported
Archiving & Retention Supported
Collaboration Tools Supported
Compliance Tracking Supported
Document Archiving Supported
Document Assembly Supported
Document Capture Not Supported
Document Conversion Supported
Document Delivery Supported
Document Indexing Supported
Document Retention Supported
Electronic Signature Not Supported
Email Management Not Supported
File Recovery Not Supported
File Type Conversion Supported
Forms Management Supported
Full Text Search Supported
Offline Access Supported
Optical Character Recognition Supported
Print Management Supported
Version Control Supported

Software Documentation Features

Access Roles / User Permissions Supported
Automatic Documentation Generation Not Supported
Collaboration Tools Supported
Docs Web Hosting Not Supported
Feedback Capture Supported
Markdown Support Supported
Multiple Formats Support Supported
Multiple Versions Support Supported
reStructured Text Support Supported
Version Control Supported
Webhooks Supported
WYSIWIG Editor Not Supported

Integrations

Microsoft Teams Supported
Slack Supported
Crowdin Not Supported
Cyclr Not Supported
Desktop.com Not Supported
Disqus Not Supported
Freshdesk Not Supported
Google Analytics Not Supported
HelpBar Not Supported
HelpHub Not Supported
Intercom Not Supported
Microsoft SharePoint Supported
Microsoft Word Supported
Motileo Not Supported
Nango Not Supported
Olark Not Supported
Segment Not Supported
Stackreaction Not Supported
Supademo Not Supported
Unleash Not Supported

Integrations

Microsoft Teams Supported
Slack Supported
Crowdin Supported
Cyclr Supported
Desktop.com Supported
Disqus Supported
Freshdesk Supported
Google Analytics Supported
HelpBar Supported
HelpHub Supported
Intercom Supported
Microsoft SharePoint Not Supported
Microsoft Word Not Supported
Motileo Supported
Nango Supported
Olark Supported
Segment Supported
Stackreaction Supported
Supademo Supported
Unleash Supported
Claim Cocoom and update features and information
Claim Cocoom and update features and information
Claim Document360 and update features and information
Claim Document360 and update features and information