CloudRadialAzurative
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DaemonLayerSilent Signal Ltd
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Related Products
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About
Show Your Clients What a Modern MSP Looks Like. In one single white-labeled client portal, powered with automation, provide Ticketing, Service Catalog, Reporting, vCIO/QBR Automation, Client Training, Client Communication, and a Client Intranet. Fully integrated with Office 365, ConnectWise, Autotask, Syncro or BMS. A single integrated and secure platform to run all of your client touch points. Create a seamless and automated client experience all the way from ticketing to account management. Showcase your service catalog and make it easy to work with and buy from your MSP. The information clients provide about their IT problems and the information you need to fix them are rarely the same thing. That’s why CloudRadial has fully customizable intake questions and ticket triaging. To get the info you need and get it to the right place. Your client wants to use a client portal to request service from you, but you have to give them a reason to use it.
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About
DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket.
Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds.
Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
MSPs
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Audience
MSPs, Internal IT Teams
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$195 per month
for up to 500 users. Larger plans available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
£220/month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAzurative
Founded: 2018
United States
www.cloudradial.com
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Company InformationSilent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
MSP Features
Backup Management
Supported
Billing & Invoicing
Supported
CRM
Not Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Live Chat
Not Supported
Patch Management
Not Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Supported
Remote Access
Not Supported
Remote Systems Monitoring
Not Supported
Scheduling
Supported
Portal Features
Chat
Not Supported
Collaboration
Supported
Content Management
Supported
Document Management
Supported
File Sharing
Supported
Search
Supported
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Integrations
Autotask PSA
Supported
ConnectWise PSA
Supported
Hudu
Supported
Microsoft 365
Supported
Addigy
Supported
Auvik
Supported
Bigger Brains
Supported
BrightGauge
Supported
ConnectWise CPQ
Supported
Datto RMM
Supported
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Integrations
Autotask PSA
Supported
ConnectWise PSA
Supported
Hudu
Supported
Microsoft 365
Supported
Addigy
Not Supported
Auvik
Not Supported
Bigger Brains
Not Supported
BrightGauge
Not Supported
ConnectWise CPQ
Not Supported
Datto RMM
Not Supported
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