MSP360 RMM

MSP360 RMM

MSP360
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About

OpenText CloudAlly Backup provides a secure, enterprise-grade solution for protecting all major SaaS applications, including Microsoft 365, Google Workspace, Salesforce, Box, and Dropbox. The platform offers automated and on-demand immutable backups stored in AWS S3 or in customer-owned cloud environments such as Azure, GCP, or AWS. With unlimited retention, granular restore options, and point-in-time recovery, organizations can rapidly recover from malware, human error, sync issues, or outages. CloudAlly’s backup services include full metadata preservation and support for advanced use cases such as sandbox seeding and anomaly detection. Built with strong security standards—AES 256-bit encryption, MFA, Okta/OAuth authentication, HIPAA/GDPR compliance, and ISO certifications—the platform ensures data protection that meets global regulatory requirements. Trusted by more than 30,000 organizations, CloudAlly simplifies SaaS data protection while delivering cost savings.

About

MSP360 RMM enables users to efficiently manage all aspects of their IT infrastructure within a single dashboard. Features include system resource monitoring, software deployment, patch management, alerting, remote access, scripting, and more. Licensed per admin with unlimited endpoints. Main features: - System resource and performance monitoring - Windows patch management - Software deployment - Reporting - Device management - Antivirus management - Alerting - PowerShell scripting - Remote access

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

OpenText CloudAlly Backup is ideal for organizations that rely on SaaS applications and need secure, compliant, and reliable protection against data loss across their cloud environments

Audience

MSPs, IT technicians, SMBs

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$3.00/month
$3 month/user or $30 year/user
Non Profit and Educational discounts available!
Free Version Not Supported
Free Trial Supported

Pricing

Please contact MSP360 for pricing details.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I genuinely have nothing positive to add here. The experience was completely disappointing and frustrating.

Cons

  • Our experience with CloudAlly has been nothing short of frustrating. For nearly two months, we faced critical issues, and their so-called support team offered nothing but excuses and hollow promises of escalation. Not once did they proactively update us or provide a clear timeline for resolution. The lack of communication and accountability is staggering. This level of service raises serious concerns about the reliability of their platform and, frankly, makes it feel like a scam. We’ve wasted time, money, and resources trying to get answers or solutions that never came. If you value professionalism, transparency, and a functional service, look elsewhere. CloudAlly fails on all fronts. We will be canceling our subscription and strongly advise others to steer clear.

Pros & Cons from Real Users

Pros

  • Starting from CloudBerry Backup it is easy to configure our backups in the cloud so that they can be adapted to other software or platforms. In fact, within CloudBerry Backup we get full control of our ability to save backups to other sites, and the quality and speed that these backups will have.
  • The nice thing about this application is that compared to others it does not go through a constant loss of license validity and updates that limit new features. Its cost is more affordable than others and it has other pricing packages that have adapted a lot to our budget. In addition, it is the best option for use among many others in terms of storage capacity and affordable costs.
  • Because CloudBerry Backup is so innovative when it comes to managing different versions of the same file, it is possible to create virtually infinite copies without it being confusing or complicated to access them in a row. CloudBerry Backup has good compression capabilities, so exporting Zip files is fast.
  • MSP360 allows compressing and backup process. It supports almost every storage options, like google cloud, Microsoft azure. Every cloud files are encrypted. The file recovery process is very straightforward.

Cons

  • CloudBerry Backup does not allow us to make backups to run at the same time, which leads to working with one backup at a time. This may depend directly on the number of external hard drives being used on the same computer. We do not recommend sending copies from one backup to another, to avoid errors and losses.
  • The application offers a cloud storage limit of 1TB in all its paid versions except the most expensive one. For us as a company, the 1TB extension is not large enough for us as we deal with daily files with weights around 2GB in total, which has led us to points where we have to delete information or migrate to another platform.
  • There is a big problem with CloudBerry Backup when you have to work with multimedia material, and that is that, if you are uploading the material to the cloud, the uploads usually have seemingly random pauses when leaving CloudBerry Backup in the background, which complicates a bit the management if you are carrying out other tasks, forcing you to stay within the platform.
  • I didn't found any cons with MSP360. It works extremely well what it says.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

OpenText
Founded: 1991
Canada
www.cloudally.com

Company Information

MSP360
Founded: 2011
United States
hubs.ly/Q012m0Hy0

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Categories

Backup Supported
Data Recovery Supported
HIPAA Compliance Supported
ISO Compliance Supported
SaaS Backup Supported

Categories

Backup Supported
RMM Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Not Supported
Remote Server Options Not Supported
Secure Data Storage Not Supported
Web Access / Restoration Not Supported

Business Continuity Features

Backup Log Supported
Backup Scheduling Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Multiple System Support Supported
Remote Server Options Not Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Data Recovery Features

Web Access / Restoration Not Supported
Backup Log Not Supported
Backup Scheduling Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Multiple System Support Supported
Remote Server Options Not Supported
Secure Data Storage Supported

HIPAA Compliance Features

Access Control / Permissions Not Supported
Audit Management Not Supported
Compliance Reporting Not Supported
Data Security Supported
Documentation Management Not Supported
For Healthcare Supported
Incident Management Not Supported
Policy Training Not Supported
Remediation Management Not Supported
Risk Management Not Supported
Vendor Management Not Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Not Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Not Supported

Integrations

Box Supported
Control D Not Supported
Dropbox Supported
Google Workspace Supported
MSP360 Connect Not Supported
MSP360 Managed Backup Not Supported
Microsoft 365 Supported
Microsoft OneDrive Supported
Microsoft SharePoint Supported
Salesforce Supported
Zix Secure Cloud Supported

Integrations

Box Not Supported
Control D Supported
Dropbox Not Supported
Google Workspace Not Supported
MSP360 Connect Supported
MSP360 Managed Backup Supported
Microsoft 365 Not Supported
Microsoft OneDrive Not Supported
Microsoft SharePoint Not Supported
Salesforce Not Supported
Zix Secure Cloud Not Supported
Claim OpenText CloudAlly Backup and update features and information
Claim OpenText CloudAlly Backup and update features and information
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Claim MSP360 RMM and update features and information