MSP360 RMM

MSP360 RMM

MSP360
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About

OpenText CloudAlly Backup provides a secure, enterprise-grade solution for protecting all major SaaS applications, including Microsoft 365, Google Workspace, Salesforce, Box, and Dropbox. The platform offers automated and on-demand immutable backups stored in AWS S3 or in customer-owned cloud environments such as Azure, GCP, or AWS. With unlimited retention, granular restore options, and point-in-time recovery, organizations can rapidly recover from malware, human error, sync issues, or outages. CloudAlly’s backup services include full metadata preservation and support for advanced use cases such as sandbox seeding and anomaly detection. Built with strong security standards—AES 256-bit encryption, MFA, Okta/OAuth authentication, HIPAA/GDPR compliance, and ISO certifications—the platform ensures data protection that meets global regulatory requirements. Trusted by more than 30,000 organizations, CloudAlly simplifies SaaS data protection while delivering cost savings.

About

MSP360 RMM enables users to efficiently manage all aspects of their IT infrastructure within a single dashboard. Features include system resource monitoring, software deployment, patch management, alerting, remote access, scripting, and more. Licensed per admin with unlimited endpoints. Main features: - System resource and performance monitoring - Windows patch management - Software deployment - Reporting - Device management - Antivirus management - Alerting - PowerShell scripting - Remote access

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

OpenText CloudAlly Backup is ideal for organizations that rely on SaaS applications and need secure, compliant, and reliable protection against data loss across their cloud environments

Audience

MSPs, IT technicians, SMBs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$3.00/month
$3 month/user or $30 year/user
Non Profit and Educational discounts available!
Free Version
Free Trial

Pricing

Please contact MSP360 for pricing details.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I genuinely have nothing positive to add here. The experience was completely disappointing and frustrating.

Cons

  • Our experience with CloudAlly has been nothing short of frustrating. For nearly two months, we faced critical issues, and their so-called support team offered nothing but excuses and hollow promises of escalation. Not once did they proactively update us or provide a clear timeline for resolution. The lack of communication and accountability is staggering. This level of service raises serious concerns about the reliability of their platform and, frankly, makes it feel like a scam. We’ve wasted time, money, and resources trying to get answers or solutions that never came. If you value professionalism, transparency, and a functional service, look elsewhere. CloudAlly fails on all fronts. We will be canceling our subscription and strongly advise others to steer clear.

Pros & Cons from Real Users

Pros

  • Starting from CloudBerry Backup it is easy to configure our backups in the cloud so that they can be adapted to other software or platforms. In fact, within CloudBerry Backup we get full control of our ability to save backups to other sites, and the quality and speed that these backups will have.
  • The nice thing about this application is that compared to others it does not go through a constant loss of license validity and updates that limit new features. Its cost is more affordable than others and it has other pricing packages that have adapted a lot to our budget. In addition, it is the best option for use among many others in terms of storage capacity and affordable costs.
  • Because CloudBerry Backup is so innovative when it comes to managing different versions of the same file, it is possible to create virtually infinite copies without it being confusing or complicated to access them in a row. CloudBerry Backup has good compression capabilities, so exporting Zip files is fast.
  • MSP360 allows compressing and backup process. It supports almost every storage options, like google cloud, Microsoft azure. Every cloud files are encrypted. The file recovery process is very straightforward.

Cons

  • CloudBerry Backup does not allow us to make backups to run at the same time, which leads to working with one backup at a time. This may depend directly on the number of external hard drives being used on the same computer. We do not recommend sending copies from one backup to another, to avoid errors and losses.
  • The application offers a cloud storage limit of 1TB in all its paid versions except the most expensive one. For us as a company, the 1TB extension is not large enough for us as we deal with daily files with weights around 2GB in total, which has led us to points where we have to delete information or migrate to another platform.
  • There is a big problem with CloudBerry Backup when you have to work with multimedia material, and that is that, if you are uploading the material to the cloud, the uploads usually have seemingly random pauses when leaving CloudBerry Backup in the background, which complicates a bit the management if you are carrying out other tasks, forcing you to stay within the platform.
  • I didn't found any cons with MSP360. It works extremely well what it says.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OpenText
Founded: 1991
Canada
www.cloudally.com

Company Information

MSP360
Founded: 2011
United States
hubs.ly/Q012m0Hy0

Alternatives

SpinOne

SpinOne

Spin.AI

Alternatives

ArchiverFS

ArchiverFS

MLtek Limited
BDRShield

BDRShield

Vembu Technologies
Cyberduck

Cyberduck

Iterate

Categories

Categories

Backup Features

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

Business Continuity Features

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Recovery Features

Web Access / Restoration
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage

HIPAA Compliance Features

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Backup Features

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Integrations

Box
Control D
Dropbox
Google Workspace
MSP360 Connect
MSP360 Managed Backup
Microsoft 365
Microsoft OneDrive
Microsoft SharePoint
Salesforce
Zix Secure Cloud

Integrations

Box
Control D
Dropbox
Google Workspace
MSP360 Connect
MSP360 Managed Backup
Microsoft 365
Microsoft OneDrive
Microsoft SharePoint
Salesforce
Zix Secure Cloud
Claim OpenText CloudAlly Backup and update features and information
Claim OpenText CloudAlly Backup and update features and information
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Claim MSP360 RMM and update features and information