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About

Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible.

About

ShipLog is a hosted customer-feedback and release-communication tool for solo SaaS founders and small product teams. It provides a public feedback board where users can submit feature requests and vote, with status filters and optional moderation. Teams can publish a public changelog with Markdown, update categories and an RSS feed, then close the loop by changing request statuses as work ships. An embeddable JavaScript widget lets users submit feedback or browse updates inside an app; optional verified-user voting connects feedback to signed-in users. ShipLog also provides a REST API and a remote Model Context Protocol (MCP) server that compatible AI clients can use to search and summarize feedback, update item statuses, and draft or publish changelog entries. A free plan supports up to 10 feedback items and 10 changelog entries; the paid plan removes the item cap and branding for projects that need more capacity.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a solution providing AI-based insights to increase customer loyalty and retention

Audience

Small SaaS teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
Free plan: $0, one project, up to 10 feedback items and 10 changelog entries. Captain: $9/month per project or $90/year, with unlimited feedback and changelog entries, API and MCP access, and ShipLog branding removal. Existing accounts keep their original limits.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cloud4Feed
Turkey
www.cloud4feed.com/index/listen

Company Information

ShipLog
Canada
shiplog.ca

Alternatives

Delighted

Delighted

Qualtrics

Alternatives

Categories

Customer Feedback Supported
NPS Supported
Sentiment Analysis Supported
Survey Supported

Categories

Customer Feedback Supported

Integrations

HTML Supported
Model Context Protocol (MCP) Not Supported

Integrations

HTML Not Supported
Model Context Protocol (MCP) Supported
Claim Cloud4Feed and update features and information
Claim Cloud4Feed and update features and information
Claim ShipLog and update features and information
Claim ShipLog and update features and information