Cloud4Feed RateNow

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Cloud4Feed:

About

Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible.
RateNow:

About

RateNow is a cloud-based experience and feedback management platform for collecting and analyzing customer, patient, passenger, and employee feedback. Organizations can deploy surveys through SMS, WhatsApp, email, web and in-app pop-ups, QR codes, phone surveys, and on-site touchscreen or smiley-button terminals. The platform brings responses together in dashboards with NPS, CSAT, and CES measures, segmentation, reporting, and automated alerts. Its case-management tools help teams follow up on negative feedback, while AI text analysis classifies comments by sentiment and topic. RateNow also provides a mobile app for viewing results, comments, and alerts, and supports CRM data exchange through a REST API or CSV upload. The service is offered on a project-specific monthly subscription, with a 12-month minimum for terminal-based service.
Cloud4Feed:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RateNow:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Cloud4Feed:

Audience

Companies looking for a solution providing AI-based insights to increase customer loyalty and retention
RateNow:

Audience

Mid-market and enterprise organizations in retail, healthcare, hospitality, transportation, and the public sector.
Cloud4Feed:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
RateNow:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Cloud4Feed:

API

Offers API Supported
RateNow:

API

Offers API Supported
Cloud4Feed:

Screenshots and Videos

RateNow:

Screenshots and Videos

No images available
Cloud4Feed:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
RateNow:

Pricing

For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.
Free Version Not Supported
Free Trial Not Supported
Cloud4Feed:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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RateNow:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Cloud4Feed:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
RateNow:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Cloud4Feed:

Company Information

Cloud4Feed
Turkey
www.cloud4feed.com/index/listen
RateNow:

Company Information

RateNow
Founded: 2014
Spain
www.ratenow.cx/
Cloud4Feed:

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Cloud4Feed:

Categories

Customer Feedback Supported
NPS Supported
Sentiment Analysis Supported
Survey Supported
RateNow:

Categories

Cloud4Feed:

Integrations

HTML Supported
RateNow:

Integrations

HTML Not Supported
Cloud4Feed:
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RateNow:
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