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Related Products
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Cloud4Feed:
About
Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible.
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RateNow:
About
RateNow is a cloud-based experience and feedback management platform for collecting and analyzing customer, patient, passenger, and employee feedback. Organizations can deploy surveys through SMS, WhatsApp, email, web and in-app pop-ups, QR codes, phone surveys, and on-site touchscreen or smiley-button terminals. The platform brings responses together in dashboards with NPS, CSAT, and CES measures, segmentation, reporting, and automated alerts. Its case-management tools help teams follow up on negative feedback, while AI text analysis classifies comments by sentiment and topic. RateNow also provides a mobile app for viewing results, comments, and alerts, and supports CRM data exchange through a REST API or CSV upload. The service is offered on a project-specific monthly subscription, with a 12-month minimum for terminal-based service.
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Cloud4Feed:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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RateNow:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Cloud4Feed:
Audience
Companies looking for a solution providing AI-based insights to increase customer loyalty and retention
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RateNow:
Audience
Mid-market and enterprise organizations in retail, healthcare, hospitality, transportation, and the public sector.
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Cloud4Feed:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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RateNow:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Cloud4Feed:
API
Offers API
Supported
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RateNow:
API
Offers API
Supported
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Cloud4Feed:
Screenshots and Videos |
RateNow:
Screenshots and VideosNo images available
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Cloud4Feed:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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RateNow:
PricingFor terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.
Free Version
Not Supported
Free Trial
Not Supported
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Cloud4Feed:
Reviews/
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RateNow:
Reviews/
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Cloud4Feed:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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RateNow:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Cloud4Feed:
Company InformationCloud4Feed
Turkey
www.cloud4feed.com/index/listen
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RateNow:
Company InformationRateNow
Founded: 2014
Spain
www.ratenow.cx/
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Cloud4Feed:
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Cloud4Feed:
Categories |
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RateNow:
Integrations
HTML
Not Supported
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Cloud4Feed:
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RateNow:
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