Clootrack vs. Delighted Comparison


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About Clootrack is an AI Superagent for Fastest Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It helps enterprises uncover the exact reasons behind customer sentiment, which is used to enhance overall customer experience, reduce customer churn, accelerate product development, and enter new markets. The insights are based on a comprehensive set of data, both first-party and online. Clootrack insights, including qualitative data, are 98% accurate. Our patented unsupervised analysis ensures qualitative insights are unbiased and actionable. The platform includes 1000+ connectors to enterprise data sources and can crawl data from online sources.	About Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Enterprise brands, marketing teams, CX leaders, product managers, and customer insights professionals	Audience Companies searching for a solution to manage and improve their operations
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing Free Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Clootrack Founded: 2017 United States clootrack.com	Company Information Delighted Founded: 2013 United States delighted.com
Alternatives Clarabridge	Alternatives AskNicely
Medallia	CustomerGauge
Enterpret	Nicereply
Sphinx iQ3 Le Sphinx	SurveySparrow
Kimola Cognitive Kimola View All	Zonka Feedback View All
Categories Agentic AI AI Agents Customer Experience Customer Feedback Customer Satisfaction Market Research NPS Qualitative Data Analysis Reputation Management Sentiment Analysis Social Listening Social Media Marketing Text Mining	Categories Customer Engagement Customer Experience Customer Feedback Customer Satisfaction NPS SMS Survey Survey Text Analytics
Show More Features Market Research Features Benchmarking Compensation Management Data Management Email / Online Face-to-Face Panel Management Paper-Based Phone-Based Sample Management Statistical Analysis Survey Management	Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content SMS Survey Features Alerts / Notifications Analytics / Reporting Audience Targeting Campaign Management Contact Management Customizable Templates Keyword Tracking Mass Texting Message Personalization MMS Scheduled Messaging Survey Builder Template Management Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video
Integrations BOSCO Clinicminds Enterpret Flatly Freshsuccess Front Groove Grow HubSpot Marketing Hub Idiomatic Ikigai Micromerce Salesforce Shopify StarfishETL SupporTrends Xplenty Show More Integrations	Integrations BOSCO Clinicminds Enterpret Flatly Freshsuccess Front Groove Grow HubSpot Marketing Hub Idiomatic Ikigai Micromerce Salesforce Shopify StarfishETL SupporTrends Xplenty Show More Integrations View All 79 Integrations
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