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About

Join hundreds of retailers that have improved sales conversion rates and increased average dollar sales thanks to Clientbook. A mobile-first solution that personalizes experience between customers and retailers. Studies show that customers spend 3.5-4x more annually and are 33% more likely to become a repeat customer if they have a personalized relationship with their sales associate. Clientbook was built from the ground up to empower sales associates to create those personalized relationships. Imagine someone walking into your store and being able to see exactly who they are, what products they want, and how to get in contact with them once they leave. With Clientbook, sales associates get a 360 degree view of their customers and can reach out when the time is right to close the sale. Save products the customer is interested in and share via text or email with the click of a button.

About

Using our mobile clienteling platform, retail associates are able to connect with customers in store, continue to sell to them online, and generate additional commission. Customers get more personalized shopping experiences and retailers increase their online conversion rates, average order values, and see a drop in return rates. Salesfloor is an award winning platform that combines clienteling, virtual selling and mobile point of sale tools. Store associates use Salesfloor to deliver personalized and convenient experiences for customers on any channel through live chat, video calling, e-mail, SMS and more. Customers connect with a local store associate in real-time through video, live chat, e-mail, SMS and appointment requests (virtual or in-store). Associates sell virtually through multiple channels and sales are attributed to the appropriate associate or store. Empower associates to serve customers in a personalized way across all channels and develop more meaningful relationships.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Client management for retail stores

Audience

Store associates in search of a platform to deliver personalized and convenient experiences for customers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • None. We are a retail store who started using this software because they were first to the industry.

Cons

  • There were constant problems with their technology but originally they at least tried to work around the issues. Fast forward lots of mistakes with text technology glitches on their side that constantly made our store look bad, we finally left this poorly run company. The head of their technology promised that they would send us our database of customers but instead they sent us another company's list of contacts. When told of their error they refused to send our customer database.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Clientbook
Founded: 2018
United States
www.clientbook.com

Company Information

Salesfloor
Founded: 2013
United States
salesfloor.net

Alternatives

Alternatives

Categories

Clienteling Supported
CRM Supported

Categories

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Not Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Not Supported
Territory Management Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Multi-Channel eCommerce Features

Catalog Management Not Supported
Channel Management Not Supported
Data Synchronization Not Supported
Email Marketing Supported
Inventory Management Supported
Marketplace Integration Supported
Mobile Commerce Supported
Order Management Supported
Promotions Management Not Supported
Returns Management Not Supported
SEO Management Not Supported
Shopping Cart Not Supported
Social Commerce Not Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Not Supported
Email Marketing Supported
Employee Management Not Supported
Loyalty Program Supported
Mail Order Not Supported
Merchandise Management Not Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Not Supported
Reporting/Analytics Supported
Returns Management Not Supported

Sales Enablement Features

Collaboration Not Supported
Contact Management Supported
Content Management Supported
Document Management Not Supported
Goals / Quota Management Not Supported
Lead Management Supported
Meeting Management Supported
Performance Management Not Supported
Presentation Management Not Supported
Proposal Management Not Supported
Territory Management Not Supported
Training Management Not Supported

Integrations

Canopy Not Supported
ChannelAdvisor Not Supported
Music Shop 360 Supported
Oracle Cloud Infrastructure Not Supported
Radial Not Supported
SAP Cloud Platform Not Supported
SAP Customer Data Cloud Not Supported
Salesforce Agentforce Commerce Not Supported
SendGrid Not Supported
Shopify Not Supported
Stylitics Not Supported
Twilio Not Supported
Workspace ONE Not Supported
Zebra SmartCount Not Supported

Integrations

Canopy Supported
ChannelAdvisor Supported
Music Shop 360 Not Supported
Oracle Cloud Infrastructure Supported
Radial Supported
SAP Cloud Platform Supported
SAP Customer Data Cloud Supported
Salesforce Agentforce Commerce Supported
SendGrid Supported
Shopify Supported
Stylitics Supported
Twilio Supported
Workspace ONE Supported
Zebra SmartCount Supported
Claim Clientbook and update features and information
Claim Clientbook and update features and information
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Claim Salesfloor and update features and information