ClientSuccess vs. ReviewInc Comparison


ClientSuccess	ReviewInc	+	+
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		Related Products Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. 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With Pipedrive, winning has never been easier. 12,537 Ratings Visit Website Extole Extole is an enterprise offer management platform powering personalized incentive programs across the entire customer lifecycle. Leading B2C brands choose Extole to build and optimize loyalty, referral, ambassador, promotional, and offer programs at scale. Highly configurable and AI-accessible, Extole fits seamlessly into every team’s agentic workflow through MCP and CLI access, plus an in-platform AI assistant. Marketers build and track intelligent offer programs that motivate action. Product teams embed personalized offers into digital experiences to drive engagement and growth. Developers extend the platform through APIs, SDKs, and partner integrations. Behind every campaign, Extole orchestrates creative content, rules, and reward fulfillment, dynamically adapting each offer to the audience and channel. Our enterprise-grade infrastructure ensures every offer is delivered securely, accurately, and reliably. Build your next offer program with Extole. 71 Ratings Visit Website Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 5,194 Ratings Visit Website CrankWheel Share your screen instantly while on a phone call with CrankWheel, for an engaging presentation. Send a link by text message, WhatsApp or email and the viewer can view it in any browser, on any device without installing anything. Designed for ease of use, CrankWheel is the best solution for sharing a screen with customers for business deals. CrankWheel is used to complement calls by insurance agents, mortgage advisors, solar advisors, digital agencies, educators and customer support specialists. Close deals on the first call! We show you whether they're paying attention. Over 50,000 users share their screen effortlessly with any prospect no matter their technical skill or device choice using our Chrome Extension. CrankWheel works over bad network connections, on obscure devices and old browsers. Mac, PC, iOS, Android, Internet Explorer, Blackberries - it always works! 240 Ratings Visit Website Pipefy Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT teams to centralize disparate processes under a single control plane, eliminating Shadow IT through an Adaptive Governance framework. Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 594 Ratings Visit Website Eurekos Eurekos is the customer training LMS built to educate the world outside your organization – partners, distributors and resellers. Most companies spend years perfecting their product, then hand customers a repurposed employee training course and hope for the best. When those customers churn, the product gets the blame. Usually, the training is the problem. Eurekos fixes that. We help you turn customer education from a cost into a revenue stream, by selling courses, accreditations and learning paths directly through the platform. The same thinking runs through the entire LMS – from customizable customer portals to certifications, eCommerce, built-in content authoring and ISO/IEC 27001 & 27701-certified security. Our smart learning assistant, Saga AI, powers deep content discovery (including inside SCORM files). Everything you need to run a world-class external training operation. It's why we’re trusted by 500,000+ learners across 100+ countries worldwide. 103 Ratings Visit Website Tremendous Tremendous is the global payouts platform for businesses sending gift cards and money at scale. Trusted by 20,000+ leading organizations, Tremendous has delivered billions of rewards and enables businesses to reach recipients across 230+ countries and regions. Recipients have 2,500+ payout options to choose from, including gift cards, prepaid cards, cash transfers, and charitable donations. From research incentives to marketing and sales rewards to employee recognition programs, the free-to-use platform makes it easy to send thousands of payouts quickly. Getting started is simple: add a funding method and place your first order in minutes. Teams can send rewards via bulk upload, integration, or API. 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About Bring all of your customer success information into one place so your entire company has all of the information they need to manage customers. All conversations in one place. Foster relationships with the right people and the right frequency. Plus, no more BCC or cut-n-paste with our Gmail and Office 365 integration. Stay up-to-date on the health of each of your customers and share updates with your entire team in real time. Integrate Pulse with your Slack/MSFT Teams so your leadership team sees all key customer updates in real time. Deliver a consistent customer experience by defining, managing, and measuring your methodology for driving success. Get more predictability into your revenue by managing everything in one place (subscriptions, renewals, expansion, etc). Then use customer health and feedback to drive more accurate forecasts. Get ahead of any customer issues by notifying your team about any potential issues with a customer.	About ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Customer success software for companies	Audience Business Owners
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing 39 Our prices are based on location and offer discounts for enterprise accounts Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.6 / 5 features 4.8 / 5 design 4.4 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros A great feedback tool that saves you time and effort. It's like a custom-made solution - you can configure it exactly how you want. I love all the different campaigns we can monitor. The reporting and alerts are super helpful for our customer service staff. ReviewInc has a rich data set. It is fantastic at its primary capability of reviews management. It is also allows has great reporting, workflows, automations, API's and even appointment scheduling. Of all the reviews platforms ReviewInc collects more reviews than any other. Their emails get into the inbox and their SMS system is highly effective. It's extremely user-friendly. But when I do need help, the team is always there to jump in! When setting up a new client, I love that the system searches for existing review sites. And the word clouds are helpful to show our clients a visual of where their reputation stands. ReviewInc has helped us balance the playing field against rogue negative reviews. In our industry, we are virtually helpless to defend ourselves against unfair, unreal and bogus reviews. Of course, we have legitimate unhappy customers, but that is a tiny fraction of our patients who absolutely love us and our work. With ReviewInc, we are able to find out about legitimate complaints more quickly and help rectify the situation. Cons High price, i didn’t find any more cons, i recommend it. I wish there was a way we can import our own templates for the emails we send out. The system is rich in many features. It takes some time to learn all the ins and outs of the program. No cons, really! The only thing I can think of is that it would be nice to be able to respond directly to ALL reviews within the system. Right now I can only respond to Google and Facebook reviews within the platform and have to go to Yelp, Mapquest, etc. to respond to those. I am going to speak with them shortly because some of their analytics are not quite correct. Other than that, absolutely no complaints.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information ClientSuccess Founded: 2014 United States www.clientsuccess.com	Company Information ReviewInc Founded: 2012 United States reviewinc.com/
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Categories Customer Engagement Supported Customer Revenue Optimization (CRO) Supported Customer Success Supported	Categories Complaint Management Supported Customer Communications Management Supported Customer Engagement Supported Customer Experience Supported Customer Feedback Supported Customer Journey Mapping Tools Supported Customer Satisfaction Supported Customer Success Supported Employee Communication Tools Supported Event Check In Supported Internal Communications Supported Reputation Management Supported Review Management Supported Social Listening Supported Survey Supported Team Communication Supported
Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported Customer Success Features Account Alerts Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported	Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Show More Features Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Not Supported Feedback Management Supported Forms Management Supported Issue Tracking Not Supported Quality Assurance Management Not Supported Routing Not Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Supported Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Not Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Not Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Not Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Not Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Not Supported Website Feedback Supported Customer Journey Mapping Tools Features Action Management Not Supported Attribution Modeling Not Supported Behavioral Analytics Not Supported Collaboration Supported Customer Profiles Not Supported Data Import / Export Not Supported Predictive Analytics Not Supported Surveys & Feedback Supported Templates Not Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Not Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Event Check In Features Attendee Segmentation Not Supported Badge Printing Supported Data Import / Export Not Supported Data Synchronization Not Supported Guest List Management Supported Guest List Search Not Supported Lead Capture Supported Multi-Event Not Supported QR Codes Supported Reporting/Analytics Supported Ticketing Not Supported Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Not Supported Event Calendar Not Supported Newsletter Management Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Reputation Management Features Campaign Management Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Not Supported Social Media Monitoring Not Supported White Label Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Not Supported File Sharing Supported Mobile Access Not Supported Push Notifications Not Supported Search Not Supported Surveys & Feedback Supported Task Management Not Supported Video Conferencing Not Supported
Integrations Stackreaction Supported Zapier Supported Adview Not Supported AgencyBloc AMS+ Not Supported AskNicely Supported Dealer Car Search Not Supported Facebook Not Supported GTM Buddy Supported Google Not Supported Hootsuite Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported LinkedIn Not Supported Litify Not Supported MEDENT Not Supported ModMed Not Supported Salesforce Not Supported Wufoo Supported eClinicalWorks Not Supported Show More Integrations View All 6 Integrations	Integrations Stackreaction Supported Zapier Supported Adview Supported AgencyBloc AMS+ Supported AskNicely Not Supported Dealer Car Search Supported Facebook Supported GTM Buddy Not Supported Google Supported Hootsuite Supported HubSpot CRM Supported HubSpot Customer Platform Supported LinkedIn Supported Litify Supported MEDENT Supported ModMed Supported Salesforce Supported Wufoo Not Supported eClinicalWorks Supported Show More Integrations View All 18 Integrations
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