Click2Coach

Click2Coach

Envision Telephony
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About

Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.

About

CoachIQ is sports facility management and scheduling software built for coaches and the facilities they run. It brings scheduling, payments, athlete management, communication, and your website into one platform, giving your team the tools to run the business and keep athletes coming back. Manage private lessons, group training, camps, and clinics across coaches and locations. Set availability, coordinate training spaces, and let athletes book online. Sell session packs and recurring memberships, collect payments, and track credits without keeping separate spreadsheets. Give athletes and families a connected experience from their first visit to your website through their next training session. Parents can book for multiple children, purchase training, and contact coaches through the Athlete Portal. Your staff can find booking history, payments, and athlete information in one place. Coaching continues between sessions, too. Share training programs, deliver video feedback, and keep athletes working toward their goals. Automated reminders and follow-ups handle routine communication so coaches have more time for instruction. CoachIQ supports independent coaching businesses, growing academies, and multi-location operations. Book a free demo to see how CoachIQ fits your facility.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

Audience

Sports training facility owners, academies, independent coaches, and multi-location coaching businesses. For teams managing private lessons, group sessions, camps, clinics, and ongoing athlete development.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$99
Pricing varies. CoachIQ offers a monthly subscription with no annual contract. Book a free demo to review the setup, services, and any additional fees for your business.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros from Real Users

Pros

  • Excellent customer service I like all the tools and resources that was provided and the feedback and support that they provide is exceptional.
  • Coming from a platform where I had to do everything myself, CoachIQ opened my eyes to how much can be taken off your plate so you have more time to actually run your business. They build and manage your website, help you create smooth onboarding flows, and make transactions seamless, all while leaving your clients with a great experience.
  • Everything is streamlined for scheduling, billing, booking and for new leads. CoachIQ is literally saving me 7-8 per week on average.
  • Once I got an understanding of how everything works, it was very easy to add and make changes. Plus while I was starting up, the team was VERY helpful, patient, and understanding. I’ve recommended y’all’s services to every trainer I come in contact with. Plus the additional resources like the podcast has helped me to think of ways for expansion.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Envision Telephony
Founded: 1994
United States
www.envisioninc.com

Company Information

CoachIQ
Founded: 2018
United States
www.coachiq.io

Alternatives

Alternatives

Call Coach AI

Call Coach AI

Icana.AI

Categories

Call Center Supported
Call Recording Supported
Training Supported

Categories

Coaching Supported

CoachIQ is built for sports coaches and the facilities they run. Manage private lessons, groups, camps, and clinics alongside payments, athlete records, and communication. Athletes can buy credits, book sessions, and access training programs through the Athlete Portal. Your website connects new families to those services, and your staff can manage availability and bookings in one system.

CoachIQ gives sports coaches a way to organize and deliver training content to athletes. Build programs from lessons, videos, quizzes, and forms, then share them through the Athlete Portal. Offer paid program access or assign content alongside in-person coaching. The same platform manages session bookings, athlete records, payments, and messages.

Sports Coaching Supported

Run the business around your coaching with CoachIQ. Set availability for coaches and training spaces, let athletes book sessions, and sell credit packs or recurring memberships. Parents can book for their children, coaches can share programs and video feedback, and your staff can find payments and booking history in each athlete's record. Your website and Athlete Portal connect families to the same system.

CoachIQ lets sports coaches record and annotate video feedback for athletes. Explain a technique, mark up a clip, and share a breakdown athletes can revisit between sessions. Organize videos into lessons and training programs, with coaching content connected to your Athlete Portal, messaging, scheduling, and payments.

Training Supported

CoachIQ helps sports coaches and training facilities deliver instruction alongside the business of running sessions. Build programs with videos, lessons, and exercises athletes can follow between visits. Share content with individual athletes or sell access, while keeping scheduling, payments, and communication in the same platform.

Training Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Certification Management Not Supported
Corporate / Business Not Supported
eCommerce Not Supported
Learner Portal Supported
Mobile Learning Not Supported
Simulation Not Supported
Synchronous Learning Not Supported
Training Companies Not Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported

Training Features

Academic / Education Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Not Supported
Built-in LMS Not Supported
Certification Management Not Supported
Corporate / Business Not Supported
eCommerce Not Supported
Learner Portal Supported
Mobile Learning Supported
Simulation Not Supported
Synchronous Learning Not Supported
Training Companies Not Supported

Coaching Features

Appointment Scheduling Supported
Billing & Invoicing Supported
Business Coaching Not Supported
Client Management Supported
Goal Setting / Tracking Not Supported
Life Coaching Not Supported
Mentor/Coach Matching Not Supported
Program Management Supported
Progress Tracking Not Supported
Sport Coaching Supported

Learning Management Systems (LMS) Features

Academic / Education Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Not Supported
Corporate / Business Not Supported
Customizable Not Supported
eCommerce Not Supported
eLearning Companies Not Supported
Gamification Not Supported
Learner Portal Supported
Mobile Learning Supported
Open Source Not Supported
SCORM Compliance Not Supported
Synchronous Learning Not Supported
Video Conferencing Not Supported

Sports Video Analysis Features

Analysis / Drawing Tools Supported
Data Recording Not Supported
Discussion Tools Supported
For American Football Not Supported
For Baseball Not Supported
For Combat Sports Not Supported
For Golf Not Supported
For Soccer Not Supported
Joint Angles Not Supported
Measurement Tools Not Supported
Overlay Not Supported
Screen Recording / Sharing Not Supported
Side-by-Side Viewing Not Supported
Stromotion Not Supported
Timers / Chronometers Not Supported
Video Recording Supported

Integrations

Google Calendar Not Supported
Stripe Not Supported

Integrations

Google Calendar Supported
Stripe Supported
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