ClearViewCastellan Solutions
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About
ClearView is a SaaS platform that helps organizations effectively manage their Business Continuity Management (BCM) activity, including risk management, business impact analysis (BIA), plan development, exercise/testing and compliance. It also supports incident management and emergency communication in times of need. ClearView is part of the Castellan family of business continuity solutions. Built for the evolution of business continuity towards a broader risk and resilience effort, Castellan’s new SaaS platform not only supports your organization during a crisis, but continuously, through all the ups and downs of normal operations. Leverage automation and intelligence to solve operational resilience, business continuity, crisis management, and emergency notification challenges in one centralized location so you can proceed with ease and confidence.
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About
Each of the tools used in a contact center provide a very specific reading about the health of your operation; each reading prompting a distinct course of action. ClearView is the single source of truth for all these disparate readings, allowing you to spend less time generating reports and more time generating results. You know when you’re driving to work, talking on the phone and eating a breakfast burrito at the same time? You inevitably start to drift off the road, and real-time feedback from the “rumble strips” provokes an adjustment in behavior. ClearView provides that virtual rumble strip to your employees, alerting them of unproductive behavior to keep teams on track. Traditionally, reports are only sent to management teams and then cascaded to agents somewhat infrequently as an afterthought. Today’s call center agent isn’t just capable of reading reports but thrives on it. With ClearView, agents are always up to speed on performance so you can focus on the wildly important.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Business continuity and resilience professionals in any industry seeking a tool to manage their communication
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Audience
Companies that want help to boost their agents performance with a Sales Performance Management platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCastellan Solutions
United States
castellanbc.com/business-continuity-software/
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Company InformationClearView
Founded: 2012
United States
clearviewlive.com/dashboards/
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Categories |
Categories |
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Business Continuity Features
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration
GRC Features
Auditing
Disaster Recovery
Environmental Compliance
Incident Management
Internal Controls Management
IT Risk Management
Operational Risk Management
Policy Management
Incident Management Features
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Integrated Risk Management Features
Audit Management
Compliance Management
Dashboard
Disaster Recovery
Incident Management
IT Risk Management
Operational Risk Management
Risk Assessment
Safety Management
Vendor Management
Risk Management Features
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
Internal Controls Management
IT Risk Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
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Integrations
No info available.
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Integrations
No info available.
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