Modulate Velma

Modulate Velma

Modulate
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About

Digital brains, combining IQ with state-of-the-art EQ. Take the guesswork out of reading conversational cues. Our emotion recognition machine learning models identify the emotional state of your customers from the way they write, their tone of voice, and their facial expressions. Our AI identifies your emotional strengths and weaknesses to help you become a flexible communicator who can effectively navigate conversations with any type of customer. Our AI learns from every conversation and every person on your team. Our technology demystifies what top salespeople do in conversations that set them apart, and then teaches that to the rest of your team. No more speculating on why the client had a change of heart. Our AI identifies crucial pivot points in conversations and tells you exactly what you did right or wrong.

About

Velma is a voice-native AI model developed by Modulate as part of a broader voice intelligence platform, designed to understand conversations directly from audio rather than relying on text transcripts. Unlike traditional systems that convert speech into text and analyze it with language models, Velma uses an Ensemble Listening Model (ELM), a specialized architecture that processes multiple dimensions of voice simultaneously, including tone, emotion, pacing, intent, and behavioral signals. This allows it to capture the full meaning of a conversation, not just the words spoken, recognizing nuances such as stress, deception, sarcasm, or escalation in real time. It operates by combining hundreds of specialized detectors, each focused on specific aspects of speech like emotional state, inappropriate conduct, or synthetic voice indicators, and then fusing those signals into higher-level insights about what is happening in a conversation.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Emotionally intelligent AI that helps companies with their conversations

Audience

Enterprise operations and trust & safety teams that need real-time voice intelligence to monitor conversations, detect risk, and enforce compliance across human and AI interactions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0.25 per hour
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Chipbrain
Founded: 2020
United States
www.chipbrain.com

Company Information

Modulate
Founded: 2019
United States
www.modulate.ai/velma

Alternatives

Marketrix

Marketrix

Marketrix.ai

Alternatives

Categories

Categories

Integrations

Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom

Integrations

Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom
Claim Chipbrain and update features and information
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