Checker Software

Checker Software

Checker Software Systems
Survey Analytics

Survey Analytics

QuestionPro
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+

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About

Checker offers an integrated market research platform, allowing to conduct Mystery Shopping, CX/VoC, and VoE surveys efficiently. Founded in 2005, the platform has grown exponentially with more advanced features that combine Mystery Shopping with Customer experience management through multichannel data collection, complete operational workflow, and unified reporting tools. Checker is not only a Mystery Shopping solution but also a full-fledged survey platform, that can help conduct client feedback surveys and customer satisfaction campaigns: Mystery shopping software; CATI surveys; CAPI surveys; CAWI surveys (Internet surveys, Email surveys, SMS surveys); Retail audit. The ability of Checker to provide end-to-end enterprise-level solutions and excellent customer service has won its global recognition worldwide, reaching new partners and clients across 4 continents.

About

The Survey Analytics Enterprise Feedback Platform is a one-stop solution for managing feedback via the web. From simple web surveys to large, complex, international market research, we have a platform that will meet your requirements. Our survey software includes a full suite of tools for creating surveys, sending email invitations, and analyzing survey data. The system has been designed from the ground up to accommodate the needs of anyone conducting online research, novice through expert. Our absolute commitment is to the success of our clients. Thousands of clients worldwide have chosen our system to conduct their online research. Our system adheres to the highest level of security standards on the internet. Our customers have access to an expert team of developers who are responsible for ensuring 100% client success.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Mystery Shopping and CX/VoC/Market Research agencies. Companies looking for a solution to collect data through surveys. Brands wishing to improve their customer experience, and Voice of Employee

Audience

Companies that need a survey platform

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.2 / 5
features 4.6 / 5
design 4.2 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Highly customizable. All needed features are available. Quick Support and ticket resolution. Nice Outlook.
  • I like the features of inserting questionnaires and their programming. Scheduling organization and possibility of handling visits.
  • Effective and complete product features. Kind, skilled and fast Technical Support. Stability. On line and on site Training.
  • The software is the easiest to use for an average user compared to other solutions we have used in the past. The support is immediate and highly effective and we are never let down, we always find solutions that work and we find it fast. We feel like we are partners rather than just using a software.
  • - lot of features for administrators and also for users - everything possible to export to excel and other file types - working 24 hours per day - great online support - one person online as much as possible, other support team ahead

Cons

  • Not very easy to use. Need to add some icons instated of text for the option to make it easier.
  • Design is unintuitive and there are menus that could be sequences to avoid using multiple menus to the ultimate goal. The creation of a dashboard for the end customer is difficult to configure, unappealing and with a design that is unappealing and undynamic.
  • I sometimes miss a user guide to support me step by step in the less frequent operations: no problem in the day by day operations, but when I have to deal with dashboard creation or users creations I always have some troubles in finding my way!
  • Pricing is higher than competition but in terms of value for money Checker's is better.
  • - sometimes there are some bugs and enological settings

Pros & Cons from Real Users

Pros

  • With the dynamics that SurveyPocket leaves at our disposal there are no problems when working with surveys that require extensive online research, since the convenience of a short survey is the same as large ones. The SurveyPocket system accesses our email contacts, this being one of the main means used by the platform to advertise surveys.

Cons

  • When working with the collaborative survey option there are problems in organizing the team. Privacy is something that can vary too much depending on the amount of access we give to the other survey creators in our team of collaborators, and there is no filter to let the main moderator know if there is information spreading from any of the colleagues.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Checker Software Systems
Founded: 2005
Hadera, Israel
www.checker-soft.com

Company Information

QuestionPro
Founded: 2005
United States
www.surveyanalytics.com

Alternatives

Alternatives

SurveyOL

SurveyOL

SurveyOL.com
Surveygoo

Surveygoo

Asia Opinions
IdSurvey

IdSurvey

IdWeb
Feedback Server

Feedback Server

Data Illusion

Categories

Market Research Supported
SMS Survey Supported
Survey Supported

Categories

Panel Management Supported
Survey Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Market Research Features

Benchmarking Supported
Compensation Management Supported
Data Management Supported
Email / Online Supported
Face-to-Face Supported
Panel Management Not Supported
Paper-Based Not Supported
Phone-Based Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported

SMS Survey Features

Alerts / Notifications Supported
Analytics / Reporting Supported
Audience Targeting Not Supported
Campaign Management Supported
Contact Management Supported
Customizable Templates Supported
Keyword Tracking Supported
Mass Texting Supported
Message Personalization Supported
MMS Not Supported
Scheduled Messaging Supported
Survey Builder Supported
Template Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Not Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Integrations

Salesforce Not Supported

Integrations

Salesforce Supported
Claim Checker Software and update features and information
Claim Checker Software and update features and information
Claim Survey Analytics and update features and information
Claim Survey Analytics and update features and information