Chatlio for Slack vs. Slaask Comparison


Chatlio for Slack Chatlio	Slaask	+	+
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About The first official live chat app fully integrated with Slack. Unlike other solutions, multiple teammates can help an individual site visitor simultaneously. Available on all devices, using existing apps you already have installed. Use Chatlio as your complete customer care system that easily integrates into your website and your Slack account. Chat with visitors with no additional software. Chatlio automatically displays your customer’s location, local time, browser and OS information, and the current page they are chatting from. You can choose to easily customize your chat widget’s attributes, like it’s shape, colors, and labels in the Chatlio control panel. Or you can also take full control of the entire widget design with CSS access for free on all plans. Use Chatlio as your complete customer care system that easily integrates into your website and your Slack account. Chat with visitors with no additional software.	About The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies and website owners seeking a tool to chat with visitors directly from Slack	Audience Companies of all sizes that want a customer service platform that integrates with Slack
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29 per month Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.9 / 5 support 4.9 / 5 Read all reviews
Pros & Cons from Real Users Pros #1- Chatlio works as realtime customer support for organizations. #2- Integration with Slack, gives the best experience. #3- Custom Widget and chat interface. #4- Screenshot sharing is also possible. Cons #1- It doesn't support any auto-reply bot in Chatlio.	Pros & Cons from Real Users Pros Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers. I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask. It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules. The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask. Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot. Cons We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention. I do not encounter challenges while using Slaask on my far end. The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that. However, Slaask is daunting to connect to the website and integrate with Slack. It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Chatlio United States chatlio.com	Company Information Slaask Founded: 2015 United States slaask.com
Alternatives LinkedChat	Alternatives Social Intents
HelpCrunch	Flow.ai
CareColl Intellial Solutions	Gupshup
Foxchat	Boost.ai
SignalZen View All	Pylon View All
Categories Live Chat Supported	Categories Chatbot Supported Conversational Marketing Supported Customer Service Supported
Show More Features Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Supported	Show More Features Conversational Marketing Features Appointment Scheduling Not Supported Audience Segmentation Supported Chatbot Supported Email Automation Not Supported Group Messaging Supported Human Handover Not Supported Lead Distribution Supported Lead Qualification Supported Mobile Messaging Supported Multi-Channel Communication Not Supported Product Recommendations Not Supported Video Chat Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported
Integrations Slack Supported Zendesk Supported Autotask PSA Not Supported Baremetrics Not Supported Freshdesk Not Supported Front Not Supported Google Analytics Not Supported HappyFox Not Supported Help Scout Not Supported Jira Work Management Not Supported Kayako Not Supported LiveAgent Not Supported Mailjet Not Supported ManageEngine OpManager Nexus Supported Median Cobrowse Not Supported Nimble Not Supported Trello Not Supported Wufoo Supported Zapier Not Supported elevio Supported Show More Integrations View All 8 Integrations	Integrations Slack Supported Zendesk Supported Autotask PSA Supported Baremetrics Supported Freshdesk Supported Front Supported Google Analytics Supported HappyFox Supported Help Scout Supported Jira Work Management Supported Kayako Supported LiveAgent Supported Mailjet Supported ManageEngine OpManager Nexus Not Supported Median Cobrowse Supported Nimble Supported Trello Supported Wufoo Not Supported Zapier Supported elevio Not Supported Show More Integrations View All 40 Integrations
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