Chat Outsource vs. Pure Chat Comparison


Chat Outsource	Pure Chat	+	+
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The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 314 Ratings Visit Website Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. 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Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes. 939 Ratings Visit Website Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. 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Get back the hours your team was never supposed to lose. Free Forever plan available. No credit card required. 19,572 Ratings Visit Website DialedIn DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. 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About Our Certified Industry experts ensure 100% Customer Satisfaction by engaging your website visitors via action-based triggers & under 1 minute of resolution time. Convert your website visitors into Lead & witness a massive increase in your sales. Never miss a lead with our team of 24x7 Chat Experts. Real human Chat Support to escalate your customer's tickets & other queries by mending a strong life-long relationship with them. A truly customizable chat widget packed with premium features absolutely free of cost. WIth our Chat Software you get Multilingual Support, High Load Dashboard, Secure Encryption & Much More. At Chat Outsource, we offer two types of pricing modules; Agent-based pricing (Agent Pro & Agent 24X7 Packages) and Chat-based pricing (Chat Pro Package). All three of these packages have been tailored to ensure 100% Customer Satisfaction Rate in Guaranteed Lowest Prices across all industries.	About Give all of our features a try for free for 30 days and share the right information, at the right time, in the moments that matter most for your customers. Use live chat software to have conversations with your website visitors and uncover additional details through real-time visitor analytics and contact history. Together, these complementary tools give you insights into traffic trends, user experience, marketing campaign effectiveness and more. You can also leverage this information to identify promising leads, then use the visitor alerts feature and trigger-based chat functionality to capitalize on your most qualified prospects, resulting in increased sales for your business. Use visitor analytics and contact history to have better conversations. Pure Chat is ideal for advanced sales and marketing teams who want to connect with their website visitors throughout the customer lifecycle by leveraging data and insights from chat conversations and user behaviors.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Businesses and companies seeking a chat solution to provide better services	Audience Companies searching for a solution to add live chat to their website
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 5.0 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
	Pros & Cons from Real Users Pros I like this software because it has multiple options that help me be more precise when collaborating with other clients. It has very fluid support; they answer quickly and are always aware of my suggestions. Pure Chat is very comfortable and is constantly growing because they are always updating it. I was able to increase collaboration and quality in all sectors. I have used Pure Chat for close to three years now and I like many things about this tool. First, I appreciate the ease of integration and customization. Secondly, I like that there is a free and trial version to get a feel of what the software can do. I also like that there are different versions for various devices such as mobile (Android and iOS) and web based versions. Pure Chat is a live chat software. Powerful and integrated software. Trigger based notification. Unlimited contacts. Simple and user friendly. Some of its features are marketing campaign traffic, trend, user experience. Increases sales for our business. It can be used on both mobile and desktop. Cons I don't have anything negative to mention about Pure Chat; on the contrary, it is incredibly comfortable. I can enjoy this program at a reasonable price. Its functions are of great opportunity; it has proven to be excellent software. Since deployment of Pure Chat, I would be lying to say I have experienced challenges. Easy to manage. Good customer support. Perfect software. No cons.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Chat Outsource Founded: 2017 United States www.chatoutsource.com	Company Information Pure Chat Founded: 2012 United States www.purechat.com
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Categories Live Chat Supported	Categories Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Google Analytics Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported HubSpot Marketing Hub Not Supported Insightly Not Supported Keap Not Supported Raklet Not Supported Revamp CRM Not Supported Routee Not Supported Shopify Not Supported Squarespace Not Supported Stackreaction Not Supported Weebly Not Supported WordPress Not Supported Wufoo Not Supported Zapier Not Supported tradeit Not Supported Show More Integrations	Integrations Google Analytics Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Insightly Supported Keap Supported Raklet Supported Revamp CRM Supported Routee Supported Shopify Supported Squarespace Supported Stackreaction Supported Weebly Supported WordPress Supported Wufoo Supported Zapier Supported tradeit Supported Show More Integrations View All 17 Integrations
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