Related Products
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About
Chargewood answers chargebacks for US online merchants. When a customer disputes a payment, the bank sets a deadline and a list of evidence it will accept. Most of that evidence already exists: what was ordered, when it shipped, where it went, whether the customer logged in and used what they paid for, what they bought before.
Chargewood connects to the tools you already run — Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, Zendesk and more — and reads that record. For each dispute it decides whether it's worth fighting, and says so when it isn't: your dispute ratio is worth more than any single case. When it is, it writes the response to the reason code and the card network's rules and files it before the deadline.
Nothing is a black box. Every dispute shows the evidence used, the reasoning behind the verdict and the full response text. Either way, a person at Chargewood checks each response before it goes out, and every action is logged.
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About
Data security, compliance rules, regional differences, the payments industry is complex. And sometimes that complexity can break down communications between FIs and merchants, but we're here to help. Our cloud-based platform is modular, flexible, and infinitely scalable to grow dynamically with FIs, resellers, and their clients...without requiring extensive new investments. The Fi911 platform is the most cost-efficient merchant life cycle management tool in the payments industry, whether you’re a large-scale enterprise or a growing small- or medium-sized business. Collaboration in a cloud environment means a wide range of your clients can easily be granted differing degrees of access and control over the same data. The Fi911 business and technical teams offer unprecedented expertise and industry experience. We work with to deliver custom-coded white-label solutions that are right for your needs and your budget.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
US online merchants: e-commerce stores, SaaS companies, digital sellers and mobile apps
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Audience
Merchants and businesses looking for an onboarding and risk management solution to handle payment operations
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
20% of what we recover
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationChargewood
Founded: 2026
United States
chargewood.com
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Company InformationFi911
Founded: 2011
fi911.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Chargeback Management Features
Chargeback Dispute Management
Not Supported
Chargeback Insurance
Not Supported
Chargeback Prevention
Not Supported
Chargeback Recovery
Not Supported
For Banks / Issuers
Not Supported
For Merchants
Supported
For Suppliers / Manufacturers / Distributors
Not Supported
Fraud Detection
Not Supported
Reporting / Analytics
Not Supported
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Integrations
PayPal
Supported
Aloha Cloud by NCR Voyix
Not Supported
BigCommerce
Supported
Braintree
Not Supported
EVO Payments
Not Supported
Gmail
Supported
Intuit Field Service Management
Not Supported
Shopify
Supported
Stripe
Supported
Wix
Supported
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Integrations
PayPal
Supported
Aloha Cloud by NCR Voyix
Supported
BigCommerce
Not Supported
Braintree
Supported
EVO Payments
Supported
Gmail
Not Supported
Intuit Field Service Management
Supported
Shopify
Not Supported
Stripe
Not Supported
Wix
Not Supported
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