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About

Chargewood answers chargebacks for US online merchants. When a customer disputes a payment, the bank sets a deadline and a list of evidence it will accept. Most of that evidence already exists: what was ordered, when it shipped, where it went, whether the customer logged in and used what they paid for, what they bought before. Chargewood connects to the tools you already run — Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, Zendesk and more — and reads that record. For each dispute it decides whether it's worth fighting, and says so when it isn't: your dispute ratio is worth more than any single case. When it is, it writes the response to the reason code and the card network's rules and files it before the deadline. Nothing is a black box. Every dispute shows the evidence used, the reasoning behind the verdict and the full response text. Either way, a person at Chargewood checks each response before it goes out, and every action is logged.

About

Data security, compliance rules, regional differences, the payments industry is complex. And sometimes that complexity can break down communications between FIs and merchants, but we're here to help. Our cloud-based platform is modular, flexible, and infinitely scalable to grow dynamically with FIs, resellers, and their clients...without requiring extensive new investments. The Fi911 platform is the most cost-efficient merchant life cycle management tool in the payments industry, whether you’re a large-scale enterprise or a growing small- or medium-sized business. Collaboration in a cloud environment means a wide range of your clients can easily be granted differing degrees of access and control over the same data. The Fi911 business and technical teams offer unprecedented expertise and industry experience. We work with to deliver custom-coded white-label solutions that are right for your needs and your budget.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

US online merchants: e-commerce stores, SaaS companies, digital sellers and mobile apps

Audience

Merchants and businesses looking for an onboarding and risk management solution to handle payment operations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

20% of what we recover
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Chargewood
Founded: 2026
United States
chargewood.com

Company Information

Fi911
Founded: 2011
fi911.com

Alternatives

Alternatives

FUGU

FUGU

FUGU Risk
Wyllo

Wyllo

NoFraud

Categories

Categories

Chargeback Management Features

Chargeback Dispute Management Not Supported
Chargeback Insurance Not Supported
Chargeback Prevention Not Supported
Chargeback Recovery Not Supported
For Banks / Issuers Not Supported
For Merchants Supported
For Suppliers / Manufacturers / Distributors Not Supported
Fraud Detection Not Supported
Reporting / Analytics Not Supported

Integrations

PayPal Supported
Aloha Cloud by NCR Voyix Not Supported
BigCommerce Supported
Braintree Not Supported
EVO Payments Not Supported
Gmail Supported
Intuit Field Service Management Not Supported
Shopify Supported
Stripe Supported
Wix Supported
WooCommerce Supported
Worldpay Not Supported
Zendesk Supported

Integrations

PayPal Supported
Aloha Cloud by NCR Voyix Supported
BigCommerce Not Supported
Braintree Supported
EVO Payments Supported
Gmail Not Supported
Intuit Field Service Management Supported
Shopify Not Supported
Stripe Not Supported
Wix Not Supported
WooCommerce Not Supported
Worldpay Supported
Zendesk Not Supported
Claim Chargewood and update features and information
Claim Chargewood and update features and information
Claim Fi911 and update features and information
Claim Fi911 and update features and information