Crowdstack

Crowdstack

Crowdstack, Inc.
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About

The Chaordix Community Platform hosts communities for the world's top brands, connecting them with their customers, members, users or employees. Our Community Platform is a white label SaaS solution that connects your brand with the people who mean the most to you, so you can create, discuss & learn. - Engage community members with a stream of activities & content. - Customizable, ever-expanding profiles facilitate discovery & reporting - Run challenges to gather ideas, review submissions, and put them to a vote. - Build groups manually or automatically using detailed criteria. - Connect with customers, engendering brand loyalty and boosting advocacy. - Access an on-demand high-quality group of engaged fans and customers for research.

About

Crowdstack Pro is a hosted (SaaS) community and membership platform designed to help engage, retain and grow audiences. Site owners have complete control of their data. Crowdstack includes content feeds, direct messaging, moderation tools, member management/directory, automated rules, gamification, and permissions by role. There is also a turnkey Premium Member ship service where site owners can earn revenue. Everything needed to run an online community. Easily collaborate and communicate with fans, volunteers, constituents, customers, employees, and influencers. Bring everyone together in a public or private (or mixed) space with forums, blogs, photos, videos,

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Established & growing consumer brands

Audience

Businesses, organizations, creatives, groups and clubs

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Pricing is based on the size of your community
Free Version Not Supported
Free Trial Not Supported

Pricing

$49
Plans start at $999 monthly.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 2.5 / 5
support 3.0 / 5

Reviews/Ratings

Overall 2.3 / 5
ease 3.3 / 5
features 3.3 / 5
design 3.3 / 5
support 2.3 / 5

Pros & Cons from Real Users

Pros

  • I like the name: Chaordix. It reminds of Dee Hock's Chaord and the now long defunct Chaordic Commons.
  • Great user experience, easy to navigate, segmentation feature is easy to use and very helpful, quick set-up, great support from the Chaordix team, great analytics, strong survey features.

Cons

  • The website is down. The error message is: 404: NOT_FOUND Code: DEPLOYMENT_NOT_FOUND ID: iad1::sz57p-1679694460288-5cafb90e47c8
  • Some of the interfaces for entering information, like online activities, could improves slightly in design to look less like a simple form.

Pros & Cons from Real Users

Pros

  • See below.
  • We completed their 14 day free trial. We liked many aspects of the offering and felt it offered a lot of customization to meet our needs and it was our intention to sign up for their service.
  • Crowdstack is a very easy to use platform. It provides great support to engage with customers and give you a manageable service to track their needs.

Cons

  • See overall.
  • Their pricing model is way too rigid. The Foundation plan for $399/mo offered nearly everything we were looking for. The only problem was that they use a lot of strange terms on their pages...fortunately, they offer a "custom wording" feature that allows you to change some of those words. Unfortunately, that was the only feature we required from the Complete plan, for which our custom pricing was offered at $999/mo. We didn't require any of the other features included with the Complete plan and couldn't justify $600/mo more for that plan just for the custom wording feature. We gave them several chances to offer a more reasonable pricing solution and win our business. Instead, they remained inflexible. Trust me, when a company that is trying to secure long-term subscriptions is this inflexible at the beginning, you don't want to work with them. Imagine months down the road when you have thousands of users and find out you need something from Crowdstack...how inflexible do you think they're going to be then? My recommendation is to find a more flexible community building solution, like Tribe or the many other community building solutions now available.
  • Overall its an outstanding platform customer engagement tool.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Chaordix
Founded: 2011
Canada
chaordix.com

Company Information

Crowdstack, Inc.
Founded: 1998
United States
crowdstack.com

Alternatives

Alternatives

Minds

Minds

Minds.com
Higher Logic Thrive

Higher Logic Thrive

Higher Logic
Higher Logic Thrive

Higher Logic Thrive

Higher Logic
Higher Logic Vanilla

Higher Logic Vanilla

Vanilla Forums

Categories

Blog Supported
Community Supported
Social Networking Supported

Categories

Community Supported
Social Networking Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Social Networking Features

Activity / News Feed Supported
Advertising Management Not Supported
Blogs Supported
Data Security Supported
Event Management Not Supported
Group Management Supported
Media Library Not Supported
Privacy Options Supported
Real-time Chat Not Supported
Social Media Integration Supported
Social Media Tagging Supported
User Profiles Supported

Blog Features

Analytics Supported
Collaborative Writing Not Supported
Comment Moderation Supported
File Sharing Supported
Group Posting Supported
Monetization Tools Not Supported
Post Management Supported
Search Supported
WYSIWYG Rich Text Editing Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Not Supported
White Label Not Supported

Social Networking Features

Activity / News Feed Supported
Advertising Management Not Supported
Blogs Supported
Data Security Supported
Event Management Not Supported
Group Management Supported
Media Library Not Supported
Privacy Options Supported
Real-time Chat Not Supported
Social Media Integration Supported
Social Media Tagging Supported
User Profiles Supported

Integrations

Google Analytics Supported
Facebook Supported
Instagram Supported
Salesforce Experience Cloud Supported
X (Twitter) Supported
Zapier Supported
Zoho CRM Supported

Integrations

Google Analytics Supported
Facebook Not Supported
Instagram Not Supported
Salesforce Experience Cloud Not Supported
X (Twitter) Not Supported
Zapier Not Supported
Zoho CRM Not Supported
Claim Chaordix Community Platform and update features and information
Claim Chaordix Community Platform and update features and information
Claim Crowdstack and update features and information
Claim Crowdstack and update features and information