ChangeGear vs. EcholoN Comparison


ChangeGear Serviceaide	EcholoN mIT solutions	+	+
Visit Website	Learn More Update Features	Add To Compare	Add To Compare



Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Enterprise organizations in all industries that need a powerful IT service and support management solution.		Audience Businesses looking for a customer service solution to manage various critical processes
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $90/per month/per user Free Version Free Trial		Pricing $5000 one-time payment Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Serviceaide Founded: 2003 United States serviceaide.com		Company Information mIT solutions Founded: 1999 Germany www.echolon.de
Alternatives Canfigure		Alternatives EquipmentCloud Kontron AIS
N-able N‑central N-able		Vivantio
AssetSonar		SysAid SysAid Technologies
Freshservice Freshworks		Freshservice Freshworks
ManageEngine ServiceDesk Plus ManageEngine View All		ManageEngine ServiceDesk Plus ManageEngine View All
Categories Change Management CMDB Help Desk Incident Management Issue Tracking IT Asset Management IT Service ITSM Service Desk Workflow Management		Categories Customer Service Help Desk Issue Tracking IT Service ITSM Service Desk
Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Show More Features CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Change Management Features Approval Workflow Audit Trail Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Training Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Workflow Management Features Access Controls/Permissions Approval Process Control Business Process Automation Calendar Management Compliance Tracking Configurable Workflow Customizable Dashboard Document Management Forms Management Graphical Workflow Editor Mobile Access No-Code Task Management Third Party Integrations Workflow Configuration		Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management
Integrations Microsoft Teams Slack WhatsApp Alcatel-Lucent IP Desktop Softphone Apex PBX BMC Helix CMDB Botpress Bottomline Secure Payments ChatGPT Element Mailchimp Matrix42 Software Asset Management Mattermost Nagios XI OpenText ZENworks Service Desk Paessler PRTG Enterprise Monitor RocketChart Telegram ZENworks Asset Management Zabbix Show More Integrations View All 4 Integrations		Integrations Microsoft Teams Slack WhatsApp Alcatel-Lucent IP Desktop Softphone Apex PBX BMC Helix CMDB Botpress Bottomline Secure Payments ChatGPT Element Mailchimp Matrix42 Software Asset Management Mattermost Nagios XI OpenText ZENworks Service Desk Paessler PRTG Enterprise Monitor RocketChart Telegram ZENworks Asset Management Zabbix Show More Integrations View All 27 Integrations
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