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About

Change is a donations and compliance platform that helps businesses embed charitable giving into their products and customer experiences. Its APIs support global nonprofit discovery and verification, donation tracking, donor receipts, automated nonprofit payouts, and compliance-ready fundraising programs. Change can be used for checkout donations, round-ups, loyalty programs, corporate gifting, and other app-based giving experiences.

About

Powerful, accessible, nonprofit-friendly software Keela is a cloud-based donor management tool that allows organizations to easily engage and build meaningful relationships with their contacts. Using powerful, but easy-to-use tools to automate workflows, increase capacity, and decrease stress, Keela has helped thousands of nonprofit professionals grow their mission. Fundraise effectively and delight your donors with Keelaโ€™s uniquely powerful tools. Reach the right audience with contact insights and campaign communications. Raise more money with smart donation forms. Repeat success by stewarding donor retention and reporting on the data that supports your decisions. Keela offers all the key features expected in a Nonprofit focused CRM like donor management, email marketing, and reporting, but we give you so much more!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Supported

Audience

Companies that want to add charitable giving to their platform / product

Audience

Fundraise effectively and delight your donors with Keelaโ€™s uniquely powerful tools. Reach the right audience with contact insights and campaign communications. Raise more money with smart donation forms. Repeat success by stewarding donor retention and reporting on the data that supports your decisions.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$999/month
Free Version Supported
Free Trial Not Supported

Pricing

$99.00/month
Unlimited forms. Unlimited emails. Unlimited donations. Unlimited email support. Unlimited online training. Tools that give you the power to do more!
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.6 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.6 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • It was fairly easy to switch from our previous CRM database that we were unhappy with. This software has given us the ability to communicate effectively with our donors, keep track of sponsorship pledges, and track our yearly fundraising goals. All of this has been easy to customize to our organization and add the custom fields that pertain to us. I also like that they are continually taking feature requests and bug fixes from the end-users and making regular releases with these new features and fixes. Our sponsorship coordinator has expressed to me how much she likes it and how convenient the mobile app is for looking up our donor's information.
  • I've used Keela for years now and have gotten to see the platform grow tremendously. My favorite thing about Keela is that they are always gathering feedback from users and making feature updates and improvements that users request! I've also always had a great experience with their support team. I use Keela every day as part of my role, and I really appreciate the ease of the system as we track all of our fundraising efforts.
  • The customer service at Keela is phenomenal. I get my questions answered within an hour or less, despite the time difference. The support function is also excellent, with well produced videos and easy to follow instructions. I have also attended several webinars which helped me to raise more money. The free membership in Next After is a terrific bonus. There are other features that I haven't yet explored but am eager to do so.
  • Some greats: 1. The support for the product is better than most: great documentation and staff is quick to respond. 2. UI/UX is simple making it easy to find what you are looking for. 3. Form creation is very easy and requires very little in terms of technical support for most use cases
  • The ease of use, quick setup, integrations and platform scalability. The platform is excellent and intuitive.

Cons

  • To be fair, it's hard to be a "one size fits all" for any product, so of course there could be things that could be enhanced or added. For us, I would like to see when a pledge payment is past due and be able to create a segment or report that could show who is behind and by how much. The nice thing though about the Keela team, is they REALLY listen when you have a particular need like I just mentioned, and they provide an Ideas Portal for just that!
  • There are some features that aren't as built out as I would like or require an upgrade to access. For example, I've wanted the ability to automate specific email series for awhile now, and while Keela did launch a new automation feature, it is not included in our current subscription. I understand that this is common for software systems, however, and we do have the ability to work around it.
  • I wish there was a way to integrate my Stripe fees into Keela so that I can easily deduct my service charges each month. I also wish I could make certain changes to the donor form template -- there isn't enough flexibility to alter the first page that a donor sees. The tax receipt for monthly donors is clunky and there should be a way to put all the information on one page with one receipt number as other databases do.
  • Like any product it needs growth. - 3rd-party analytics support for example is still pretty limited. Example: Google Analytics is - also very limited on styling options for embedded forms; adding custom CSS would be a nice feature.
  • Pricing tiers could be a little more generous however what's cheap these days.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Change
Founded: 2020
United States
getchange.io

Company Information

Keela
Founded: 2013
Canada
www.keela.co

Alternatives

Alternatives

GiveLife365

GiveLife365

Alphavima Technologies Inc
Charitable

Charitable

Studio 164a
Donation Split

Donation Split

Cloud for Good
Millennium

Millennium

Momentive Software

Categories

Categories

CRM Supported
Email Marketing Supported
Fundraising Supported
Nonprofit Supported

Donation Management Features

Campaign Management Supported
Donation Tracking Supported
Donor Database Supported
Event Management Supported
Gift Management Supported
Grant Management Not Supported
In-Kind Donations Supported
Matching Donations Supported
Mobile Donations Supported
Online Donations Supported
Pledge Management Supported
Receipts / Statements Supported
Recurring Donations Supported
Volunteer Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Email Marketing Features

A/B Testing Not Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Not Supported
Event Triggered Email Supported
Image Library Not Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Not Supported
WYSIWYG Email Editor Not Supported

Fundraising Features

Alumni Management Not Supported
Auction Management Not Supported
Campaign Management Supported
Contribution Tracking Supported
CRM Supported
Donor Management Supported
Event Management Supported
Gift Matching Management Not Supported
Grant Management Supported
Membership Management Supported
Mobile Giving Supported
Payment Processing Supported
Pledge Management Supported
Prospect Management Supported
Raffles / Lotteries Not Supported
Recurring Giving Supported
Volunteer Management Supported

Nonprofit Features

Accounting Supported
Committee Management Not Supported
Donor Management Supported
Dues Management Not Supported
Event Management Supported
Fundraising Management Supported
Member Database Supported
Membership Management Supported
Social Media Management Supported
Volunteer Management Supported

Integrations

BitPay Not Supported
Double the Donation Not Supported
Eventbrite Not Supported
Fundraising KIT Not Supported
Google Calendar Not Supported
Mailchimp Not Supported
PayPal Not Supported
ProspectView Online Not Supported
QuickBooks Online Not Supported
SendGrid Not Supported
Stripe Not Supported
Velora Not Supported
Xero Not Supported
Zapier Not Supported

Integrations

BitPay Supported
Double the Donation Supported
Eventbrite Supported
Fundraising KIT Supported
Google Calendar Supported
Mailchimp Supported
PayPal Supported
ProspectView Online Supported
QuickBooks Online Supported
SendGrid Supported
Stripe Supported
Velora Supported
Xero Supported
Zapier Supported
Claim Change and update features and information
Claim Change and update features and information
Claim Keela and update features and information
Claim Keela and update features and information