Chameleon vs. Fidly Comparison


Chameleon 4.0 out of 5 stars	Fidly
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Chameleon	Fidly
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Chameleon: About Chameleon is the deepest digital adoption platform for product success, empowering SaaS teams to build no-code, self-service user onboarding, feature adoption, and feedback collection. • PMs, PMMs, and CSMs can build, manage and improve product experiences for your web application without writing code. • Using Chameleon you can show new users key functionalities, highlight product changes, improve feature discoverability, and reduce confusion and support requests. • Deploy NPS, CSAT, CES and custom surveys to users, triggered at the right time and to the right audience. • Add self-serve help and user onboarding launchers to guide users without interrupting their workflow. • Chameleon automatically collects the data on tour performance that can be used to optimize tours. • Variations can be shown to different users and all tours can be A/B tested. • Connect to one of the hundreds of integrations Chameleon supports	Fidly: About Fidly is a cloud-based customer success platform for B2B companies with recurring customer relationships, including SaaS providers, accounting firms, agencies, consultancies, and other service businesses. Teams define one-time customer journey stages and recurring routines with deadlines; Fidly checks progress daily and organizes a priority queue showing which accounts are due or overdue and why. The platform also includes team tasks, NPS and CSAT surveys, a daily 0–100 customer health score, AI summaries and analysis of survey comments and customer meetings, and an AI chat assistant for questions about customer accounts. Customers can be added manually or by spreadsheet, while product-usage data can be sent through the Pixel, REST API, or Zapier. The health score combines usage, adoption, financial, stability, and relationship signals, while the priority queue helps teams decide which account to address first.
Chameleon: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Fidly: Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Chameleon: Audience Companies that need a user onboarding solution	Fidly: Audience B2B companies with recurring revenue, including SaaS providers, accounting firms, agencies, and other subscription-service businesses with customer success or account management teams.
Chameleon: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Fidly: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
Chameleon: API Offers API Supported	Fidly: API Offers API Supported
Chameleon: Screenshots and Videos View more images or videos	Fidly: Screenshots and Videos No images available
Chameleon: Pricing $279 per month Try Chameleon - free and unlimited for 14 days. No credit card required to start free trial. Build and preview tours for free - only pay when you're satisfied and ready to publish. 30 day money-back guarantee if you're not satisfied available on all plans. Free Version Supported Free Trial Supported	Fidly: Pricing R$297/month Start is R$297/month for up to 100 customers; Essencial is R$597/month for up to 300; Profissional is R$997/month for up to 1,000; Escala starts at R$1,294/month for larger portfolios. Extra users are R$10/month; annual billing gives two months free. A 30-day free trial is offered on all plans. Free Version Not Supported Free Trial Supported
Chameleon: Reviews/Ratings Overall 4.0 / 5 ease 4.4 / 5 features 4.0 / 5 design 4.0 / 5 support 4.3 / 5 Read all reviews	Fidly: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Chameleon: Pros & Cons from Real Users Pros Chameleon it’s very helpful in sense of integrations and tutorials. But the features for microsurvey is not so good. Chameleon has really allowed our team to highlight key features, quickly get messaging out when needed, and provided a generally easy space to create different tours/tooltips. Chameleon also has some of the strongest customer service in the space - their Success team is accessible, extremely helpful, and a pleasure to work with. - Easy of use and intuitive UI - Deep capabilities for end-to-end product adoption use cases - No-code solution My favorite part about chameleon is how simple and easy it is to set up a pop-up. Everything from triggers, design, and fine-tuning is very intuitive and doesn't require too much trouble shooting. Level of complexity is perfect. Their support pages are also helpful and I can figure out everything I need on my own. The system is quick and easy to use, you can be super prescriptive with the way content is delivered and if you exploit the full capabilities of the integration it is incredibly powerful. Cons Limited resources for microsurvey and A/B test tours. Some of the launcher setup steps can be a little confusing to work through, at least compared to other builds. Library of our current chameleons could be a bit easier to view, although using tags does help. - Feature names are a bit confusing - Editor can be further improved to solve deeper use cases. For example - to run a tooltip on an element that is present on multiple pages on our application but we need to show the tooltip only on a particular page, sometimes it's difficult to configure such use cases. I've had some trouble with uploading CSVs in the past, but that was with a particularly large targeted group of users. Otherwise, I really enjoy my experience using chameleon for simple in app pop-ups. Learning can be steep if you are non-technical, however once you are up to speed it is a breeze.
Chameleon: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Fidly: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Chameleon: Company Information Chameleon Founded: 2015 United States www.chameleon.io	Fidly: Company Information Fidly Founded: 2026 Brazil fidly.com.br
Chameleon: Alternatives ClickLearn 4.4 out of 5 stars	Fidly: Alternatives ValueRamp
Chameleon: Product Fruits 4.9 out of 5 stars	Fidly: SuccessGuardian 5.0 out of 5 stars
Chameleon: Appcues	Fidly: Successifier
Chameleon: Userpilot	Fidly: Supportbench 4.9 out of 5 stars
Chameleon: Chameleon/CMS HLP View All	Fidly: Freshsuccess Freshworks View All
Chameleon: Categories Change Management Supported Customer Engagement Supported Customer Onboarding Supported Customer Success Supported Digital Adoption Platforms Supported Microlearning Supported Product Analytics Supported	Fidly: Categories Customer Success Supported
Chameleon: Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Show More Features Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Supported Digital Adoption Platforms Features Audience Segmentation Supported Content Creation Supported Contextual Guidance Supported Data Validation Not Supported In-App Training Not Supported Launch Management Supported Multi-Language Supported Self Service Tools Supported Surveys & Feedback Supported User Onboarding Supported
Chameleon: Integrations HubSpot CRM Supported Stripe Supported Zendesk Supported Calendly Supported Customer.io Supported Freshpaint Supported Fullstory Supported Google Analytics Supported Heap Supported HubSpot Customer Platform Supported Intercom Supported Kissmetrics Supported Mixpanel Supported Phonely Supported Quaeris Supported Typeform Supported Vimeo Supported Wistia Supported YouTube Supported Zapier Not Supported Show More Integrations View All 25 Integrations	Fidly: Integrations HubSpot CRM Supported Stripe Supported Zendesk Supported Calendly Not Supported Customer.io Not Supported Freshpaint Not Supported Fullstory Not Supported Google Analytics Not Supported Heap Not Supported HubSpot Customer Platform Not Supported Intercom Not Supported Kissmetrics Not Supported Mixpanel Not Supported Phonely Not Supported Quaeris Not Supported Typeform Not Supported Vimeo Not Supported Wistia Not Supported YouTube Not Supported Zapier Supported Show More Integrations View All 5 Integrations
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