Dovetail

Dovetail

Dovetail Research
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About

1 in 4 "Fortune 100" companies rely on Centercode to bring their customers to the product development table. With 2 million users worldwide, the Centercode Platform is the end-to-end SaaS solution for collecting and analyzing targeted, pre-release customer feedback that drives meaningful product improvements. Centercode is the only agile Customer Validation (CV) platform, empowering teams to create flexible projects, maintain high user participation, and rapidly draw in continuous feedback to support high-speed development. Its templates and engagement automation help you build a profiled community so you can attract and select qualified, enthusiastic users to test your products. Centercode’s customizable, in-depth reporting tools sync all your project components so creating holistic status reports is as simple as clicking a button. Integrations with tools like Jira, Salesforce, and Tableau let you seamlessly manage CV projects, without the friction of switching tools.

About

Dovetail is an AI-native customer intelligence platform that transforms customer conversations, documents, and surveys into actionable insights to drive better product decisions. It automatically analyzes call transcripts, survey responses, support tickets, and feedback to deliver fast, accurate reports that empower teams across product, marketing, sales, and customer experience. With integrations into Slack, Microsoft Teams, and popular tools like Notion and Zapier, Dovetail brings the voice of the customer directly to where teams work. The platform supports recruiting verified consumers and professionals for research, making customer feedback collection efficient and scalable. Trusted by Fortune 500 companies like Amazon, Deloitte, and Atlassian, Dovetail helps build a culture of customer-centricity through continuous insight sharing. Its AI-powered features reduce manual workload and accelerate understanding of user needs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that want to integrate the Voice of the Customer into their product development

Audience

Product managers, UX researchers, marketers, and customer experience teams at enterprises seeking an AI-powered platform to centralize, analyze, and act on customer feedback for faster, better product decisions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$29/user/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Centercode
Founded: 2001
United States
www.centercode.com

Company Information

Dovetail Research
Founded: 2017
Australia
dovetail.com

Alternatives

BetaTesting

BetaTesting

BetaTesting.com

Alternatives

Categories

Crowd Testing Supported
Software Testing Supported
User Research Supported

Categories

Qualitative Data Analysis Features

Annotations Supported
Collaboration Supported
Data Visualization Supported
Media Analytics Not Supported
Mixed Methods Research Not Supported
Multi-Language Supported
Qualitative Comparative Analysis Not Supported
Quantitative Content Analysis Not Supported
Sentiment Analysis Supported
Statistical Analysis Not Supported
Text Analytics Supported
User Research Analysis Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Not Supported
User Research Supported

Integrations

Jira Supported
Airtable Not Supported
Asana Not Supported
Evernote Not Supported
Feefo Not Supported
Gmail Not Supported
Google Forms Not Supported
Intercom Not Supported
Jira Work Management Not Supported
Microsoft OneNote Not Supported
Microsoft Teams Not Supported
Salesforce Supported
Slack Not Supported
Surfside Not Supported
SurveyMonkey Not Supported
WON Not Supported
Wufoo Not Supported
X (Twitter) Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Jira Supported
Airtable Supported
Asana Supported
Evernote Supported
Feefo Supported
Gmail Supported
Google Forms Supported
Intercom Supported
Jira Work Management Supported
Microsoft OneNote Supported
Microsoft Teams Supported
Salesforce Not Supported
Slack Supported
Surfside Supported
SurveyMonkey Supported
WON Supported
Wufoo Supported
X (Twitter) Supported
Zapier Supported
Zendesk Supported
Claim Centercode and update features and information
Claim Centercode and update features and information
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