Cognigy.AI

Cognigy.AI

NiCE Cognigy
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About

Cekura is an AI-powered platform designed to test, monitor, and ensure the quality of voice AI agents. It enables users to simulate thousands of real-world conversational scenarios using AI-generated and custom datasets to evaluate agent performance quickly. With parallel calling and real-time alerting, Cekura provides actionable insights and instant notifications about errors, failures, or performance drops. The platform features an intuitive dashboard that visualizes performance metrics, helping teams continuously improve their AI agents. Trusted by over 50 conversational AI companies, Cekura supports various industries including customer support, sales, recruitment, and healthcare. It is SOC2 Type 2 and HIPAA compliant, providing reliable security and privacy standards.

About

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel. NiCE Cognigy’s AI Agents Supercharge Your Customer Service -Industry-specific pre-trained AI Agents -Multilingual call and chat support (100+ languages) -Seamless integration with existing enterprise systems -Leverages memory and context for hyper-personalized interactions -Absorbs enterprise knowledge to accurately answer any customer query -Real-time assistance and actionable service insights for human agents Business Impact for our Customers: -30% CSAT improvement -70% AHT reduction -99.5% Faster response time -99% Routing accuracy

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises and AI developers deploying voice AI agents who need robust testing, monitoring, and compliance to ensure high-quality conversational experiences

Audience

Enterprise contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Volume based pricing
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cekura
Founded: 2024
United States
www.cekura.ai/

Company Information

NiCE Cognigy
Germany / United States
www.cognigy.com

Alternatives

Alternatives

ElevenAgents

ElevenAgents

ElevenLabs
Cognigy.AI

Cognigy.AI

NiCE Cognigy

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Azure AI Bot Service
BambooHR
Confluence
DeepL
Dimension Labs
Firebase
Google Maps
HERE
HubSpot CRM
Microsoft Azure
Microsoft SharePoint
OpenAI
Operata
Salesforce
ServiceNow
Slack
Stackreaction
Twilio
UiPath
monday AI work platform

Integrations

Azure AI Bot Service
BambooHR
Confluence
DeepL
Dimension Labs
Firebase
Google Maps
HERE
HubSpot CRM
Microsoft Azure
Microsoft SharePoint
OpenAI
Operata
Salesforce
ServiceNow
Slack
Stackreaction
Twilio
UiPath
monday AI work platform
Claim Cekura and update features and information
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