Cognigy.AINiCE Cognigy
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Related Products
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About
Cekura is an AI-powered platform designed to test, monitor, and ensure the quality of voice AI agents. It enables users to simulate thousands of real-world conversational scenarios using AI-generated and custom datasets to evaluate agent performance quickly. With parallel calling and real-time alerting, Cekura provides actionable insights and instant notifications about errors, failures, or performance drops. The platform features an intuitive dashboard that visualizes performance metrics, helping teams continuously improve their AI agents. Trusted by over 50 conversational AI companies, Cekura supports various industries including customer support, sales, recruitment, and healthcare. It is SOC2 Type 2 and HIPAA compliant, providing reliable security and privacy standards.
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About
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprises and AI developers deploying voice AI agents who need robust testing, monitoring, and compliance to ensure high-quality conversational experiences
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Audience
Enterprise contact centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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PricingVolume based pricing
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCekura
Founded: 2024
United States
www.cekura.ai/
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Company InformationNiCE Cognigy
Germany / United States
www.cognigy.com
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot Features
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI Features
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat Features
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
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Integrations
Azure AI Bot Service
BambooHR
Confluence
DeepL
Dimension Labs
Firebase
Google Maps
HERE
HubSpot CRM
Microsoft Azure
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Integrations
Azure AI Bot Service
BambooHR
Confluence
DeepL
Dimension Labs
Firebase
Google Maps
HERE
HubSpot CRM
Microsoft Azure
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