CastIMS

CastIMS

Peacock Consulting
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+

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About

Show your clients that their reputation is in good hands. Show government agencies that you are being proactive to issues and complaints. Show your employees your commitment to adhering to the highest standards for every client. Proving your dedication to compliance proves that you care about delivering results, with excellence, every time. And there’s no better way to prove that than with CastIMS. We’ll do more than make sure you get fully developed, reliable software – you get the experience and personal service you deserve. Compliance Requests assist with responding to consumer complaints and provide a reference for all correspondence including the number and nature of complaints. Training Reports assist with the identification of training needs and provide proof of all training.

About

NABD is a flexible, scalable and user friendly customer service and complaint handling platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Compliance Management system for anyone

Audience

Enterprises - Small and Medium Business

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$10.00/month/user
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Peacock Consulting
Founded: 2005
www.peacock-consulting.com

Company Information

NABD
Founded: 2002
www.nabdsys.com

Alternatives

Alternatives

Resolve Enterprise

Resolve Enterprise

Resolve Software Group
Dot Compliance QMS

Dot Compliance QMS

QMS for Life Sciences

Categories

Compliance Supported
Debt Collection Supported

Categories

Customer Service Supported
Help Desk Supported
Issue Tracking Supported
Live Chat Supported

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Integrations

Facebook Not Supported
Google Calendar Not Supported
Google Drive Not Supported
Microsoft Excel Not Supported
Microsoft Outlook Not Supported
Microsoft Word Not Supported
X (Twitter) Not Supported

Integrations

Facebook Supported
Google Calendar Supported
Google Drive Supported
Microsoft Excel Supported
Microsoft Outlook Supported
Microsoft Word Supported
X (Twitter) Supported
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