ITBoost

ITBoost

ConnectWise
+
+

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About

Casebase supports use case ideas on their way to becoming valuable and innovative data analytics & AI solutions. With Casebase, you systematically build your portfolio of use cases, document the development process in a structured way, establish governance, and steer your data & AI roadmap along the whole lifecycle. Data & AI applications as well as the linked processes have grown very heterogeneous in organizations. In order to drive toward innovation and operational excellence in data & AI, portfolio management is a central factor. Take a goal-oriented and sustainable approach to your data & AI transformation. From idea to operationalization, we provide a comprehensive solution to streamline your use case portfolio along the entire lifecycle. Foster problem-oriented idea generation and implementation. Prioritize and coordinate your use case portfolio. Keep an eye on the entire portfolio and know which use cases have the greatest potential for investment.

About

The IT documentation software that brings it all together. Documentation, KPIs, and client feedback made easy. ITBoost, IT documentation software by ConnectWise, has a versatile dashboard that hosts the most advanced documentation solution in the industry, and displays the numbers you actually need to see from your external platforms. ITBoost gives you easy access to all of your MSP business applications, PSAs and RMMs. Do what you need to do, all from one place.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations in need of a tool to manage their data analytics and AI applications

Audience

MSPs and IT professionals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$17.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • ConnectWise ITBoost does a fantastic job of consolidating IT documentation into one place — passwords, knowledge base articles, device records, and client data are all neatly stored and easy to navigate, giving technicians fast access to what they need without hopping between tools. The interface is clean and straightforward, and managing data across multiple clients is genuinely simple, making it a real time-saver for MSPs juggling complex environments. For teams already in the ConnectWise ecosystem, the native integration with ConnectWise PSA and Automate is a standout — deeper and more seamless than what any third-party competitor can offer, creating a truly unified workflow. Being fully cloud-based on AWS with enterprise-class security also means maintenance, upgrades, hosting, and support are all included in the subscription — no infrastructure headaches.

Cons

  • Copying content out of ITBoost can be a bit fiddly — some users report having to click multiple times to get content to reproduce properly, which is a small but noticeable friction point in daily use. The UI, while generally clean, has moments where it feels a little clunky, and finding specific items within the PSA integration isn't always as intuitive as you'd hope. It's also worth noting that ITBoost is most valuable when you're already invested in the ConnectWise ecosystem — MSPs running a mixed or non-ConnectWise stack may find the value proposition a bit harder to justify compared to more platform-agnostic alternatives.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Casebase
Founded: 2021
Germany
casebase.ai/

Company Information

ConnectWise
Founded: 1982
United States
www.itboost.com

Alternatives

Alternatives

Microsoft PPM

Microsoft PPM

Microsoft
Bit.ai

Bit.ai

Bit Tech Labs
XIA Configuration

XIA Configuration

CENTREL Solutions

Categories

Categories

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Integrations

3CX
Autotask PSA
Auvik
ConnectWise Automate
ConnectWise PSA
ConnectWise ScreenConnect
CrashPlan
Datto SIRIS
GoTo Connect
Kaseya VSA
Lucidchart
N-able N‑central
NinjaOne
Panorama9
RingCentral RingEX
Strategy Overview
Watchman Monitoring
bvoip

Integrations

3CX
Autotask PSA
Auvik
ConnectWise Automate
ConnectWise PSA
ConnectWise ScreenConnect
CrashPlan
Datto SIRIS
GoTo Connect
Kaseya VSA
Lucidchart
N-able N‑central
NinjaOne
Panorama9
RingCentral RingEX
Strategy Overview
Watchman Monitoring
bvoip
Claim Casebase and update features and information
Claim Casebase and update features and information
Claim ITBoost and update features and information
Claim ITBoost and update features and information