ITBoost

ITBoost

ConnectWise
+
+

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About

Casebase supports use case ideas on their way to becoming valuable and innovative data analytics & AI solutions. With Casebase, you systematically build your portfolio of use cases, document the development process in a structured way, establish governance, and steer your data & AI roadmap along the whole lifecycle. Data & AI applications as well as the linked processes have grown very heterogeneous in organizations. In order to drive toward innovation and operational excellence in data & AI, portfolio management is a central factor. Take a goal-oriented and sustainable approach to your data & AI transformation. From idea to operationalization, we provide a comprehensive solution to streamline your use case portfolio along the entire lifecycle. Foster problem-oriented idea generation and implementation. Prioritize and coordinate your use case portfolio. Keep an eye on the entire portfolio and know which use cases have the greatest potential for investment.

About

The IT documentation software that brings it all together. Documentation, KPIs, and client feedback made easy. ITBoost, IT documentation software by ConnectWise, has a versatile dashboard that hosts the most advanced documentation solution in the industry, and displays the numbers you actually need to see from your external platforms. ITBoost gives you easy access to all of your MSP business applications, PSAs and RMMs. Do what you need to do, all from one place.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations in need of a tool to manage their data analytics and AI applications

Audience

MSPs and IT professionals

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$17.00/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • ConnectWise ITBoost does a fantastic job of consolidating IT documentation into one place — passwords, knowledge base articles, device records, and client data are all neatly stored and easy to navigate, giving technicians fast access to what they need without hopping between tools. The interface is clean and straightforward, and managing data across multiple clients is genuinely simple, making it a real time-saver for MSPs juggling complex environments. For teams already in the ConnectWise ecosystem, the native integration with ConnectWise PSA and Automate is a standout — deeper and more seamless than what any third-party competitor can offer, creating a truly unified workflow. Being fully cloud-based on AWS with enterprise-class security also means maintenance, upgrades, hosting, and support are all included in the subscription — no infrastructure headaches.

Cons

  • Copying content out of ITBoost can be a bit fiddly — some users report having to click multiple times to get content to reproduce properly, which is a small but noticeable friction point in daily use. The UI, while generally clean, has moments where it feels a little clunky, and finding specific items within the PSA integration isn't always as intuitive as you'd hope. It's also worth noting that ITBoost is most valuable when you're already invested in the ConnectWise ecosystem — MSPs running a mixed or non-ConnectWise stack may find the value proposition a bit harder to justify compared to more platform-agnostic alternatives.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Casebase
Founded: 2021
Germany
casebase.ai/

Company Information

ConnectWise
Founded: 1982
United States
www.itboost.com

Alternatives

Alternatives

Microsoft PPM

Microsoft PPM

Microsoft
Bit.ai

Bit.ai

Bit Tech Labs
XIA Configuration

XIA Configuration

CENTREL Solutions

Categories

AI Tools Supported
IT Documentation Supported

Categories

Document Management Features

Access Controls Not Supported
Archiving & Retention Not Supported
Collaboration Tools Not Supported
Compliance Tracking Supported
Document Archiving Supported
Document Assembly Supported
Document Capture Not Supported
Document Conversion Not Supported
Document Delivery Not Supported
Document Indexing Supported
Document Retention Supported
Electronic Signature Not Supported
Email Management Not Supported
File Recovery Not Supported
File Type Conversion Not Supported
Forms Management Not Supported
Full Text Search Not Supported
Offline Access Not Supported
Optical Character Recognition Not Supported
Print Management Not Supported
Version Control Supported

Integrations

3CX Not Supported
Autotask PSA Not Supported
Auvik Not Supported
ConnectWise Automate Not Supported
ConnectWise PSA Not Supported
ConnectWise ScreenConnect Not Supported
CrashPlan Not Supported
Datto SIRIS Not Supported
GoTo Connect Not Supported
Kaseya VSA Not Supported
Lucidchart Not Supported
N-able N‑central Not Supported
NinjaOne Not Supported
Panorama9 Not Supported
RingCentral RingEX Not Supported
Strategy Overview Not Supported
Watchman Monitoring Not Supported
bvoip Not Supported

Integrations

3CX Supported
Autotask PSA Supported
Auvik Supported
ConnectWise Automate Supported
ConnectWise PSA Supported
ConnectWise ScreenConnect Supported
CrashPlan Supported
Datto SIRIS Supported
GoTo Connect Supported
Kaseya VSA Supported
Lucidchart Supported
N-able N‑central Supported
NinjaOne Supported
Panorama9 Supported
RingCentral RingEX Supported
Strategy Overview Supported
Watchman Monitoring Supported
bvoip Supported
Claim Casebase and update features and information
Claim Casebase and update features and information
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Claim ITBoost and update features and information