CareLogic

CareLogic

Qualifacts
Sunwave

Sunwave

Sunwave Health
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About

Improve outcomes, drive efficiency and demonstrate performance with CareLogic. Developed by Qualifacts, the largest cloud-based provider of electronic health records (EHR) and billing systems for community mental health centers, CareLogic helps manage information across the entire organization using a single and fully integrated platform. Catered specifically for medium and large providers, CareLogic offers a plethora of capabilities, such as scheduling, intake, treatment planning, service documentation, ePrescribing, consumer engagement, telehealth, billing and reporting for the professionals in human services and behavioral health market segment. CareLogic is an ONC-certified, web-based electronic health record (EHR) system designed specifically for behavioral (mental) health and human services organizations. Our highly configurable EHR software empowers providers with a robust suite of clinical, administrative and financial capabilities.

About

Sunwave Health (Sunwave) drives healthy results for mental health and Substance Use Disorder treatment providers through a fully integrated solution that supports the entire treatment journey. Sunwave supports traditional capabilities provided by CRM, EMR, RCM, HR, and billing solutions. But we go further to ensure results. As the only 4th generation, fully integrated treatment journey platform, we drive outcomes using complete analytics, on-demand intelligence, and intuitive reporting. There is a reason we are the highest rated in customer satisfaction. See for yourself. With Sunwave, mental health and Substance Use Disorder treatment providers can attract more qualified patients, accelerate the admissions process, improve care coordination, drive length of stay, improve revenue, and optimize clinical resources.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Community mental health centers, residential treatment facilities, substance use agencies, public health departments, and more

Audience

Mental Health Treatment Providers, Substance Use Disorder/Addiction Treatment Providers, Behavioral Health,

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Contact us for custom pricing
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.3 / 5
ease 1.7 / 5
features 1.7 / 5
design 1.3 / 5
support 2.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.6 / 5
design 4.5 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • The “logout” button is easy to find and it gives thorough reports. I don’t have anything else to say.
  • The software does what it is supposed to do most of the time. I know it doesn’t sound like a super exciting pro, but there isn’t anything super exciting about this software. I’ve been using it since Jan 2019 and am not a huge fan.
  • I've used CareLogic for 3 years. I did not find it user friendly at the start and my opinion has not changed in 3 years. The only pro I can see is price. It is cheaper compared to many other EMR's. But you get what you pay for.

Cons

  • By far the worst and most confusing EHR I’ve ever used. The clinical language is harsh and tone deaf and the printed documents are awful, does not look like a legible document. No charted entries in any chronological order, you have to manually enter each clients chart to see your documents.
  • Integrations are very minimal, which is unfortunate given the ever changing landscape of technology in healthcare.
  • Where to start. The layout is not good. You cannot view the chart as a whole unless you view the report which loads in PDF. The chart is only accessible as "pages" and you have to jump from section to section. There is no way to merge previous visits or make templates. It is time consuming moving from page to page. It is not user friendly at all.

Pros & Cons from Real Users

Pros

  • Amazing support. I always get my questions answered and they always figure out a way to execute the vision I have for our program.
  • I have to admit, I have been using K*** for many years prior to this position. When first introduced to Sunwave, I was not a fan as I was so accustomed to K***. The previous EMR's I have used do not come close to either of these systems. I have now used it for several months and am a huge fan. Especially now that I am able to work on the forms to create an ease of the workflow. This is much easier to do in Sunwave than in K***. The functionality is much easier across the board as well. I also appreciate that Sunwave continues to work on not only making things user friendly, but also keeping up with the times and utilizing technologies that are within Sunwave. Great job.
  • This is one of the easiest and most user friendly EMR's I have used to date. They made the set up and implementation easy. Alex was a no pressure salesman who simply put a solution in front of us. Our implementation specialist Heather was amazing and very attentive to our needs and goals as well as our wish list.
  • The reporting capability is the best I have seen in the industry. Every note can be audited easily before executing Billing. Customer support is always available and responsive.
  • I’d just say like I consult for licensing/accreditation and work with several products and Sunwave is by far my favorite bc of user interface, support, and reporting versatility.

Cons

  • Sometimes navigating the system is difficult. Once I get the support, it all makes sense.
  • Still getting use to reading the MAR's and would like to see improvements made in this area, but I am adapting.
  • I wanted to integrate some of my other software. The only con here is the cost for the monthly integration of an API.
  • Updating certain fields can impact historical data when running reports.
  • I don't see many negatives with this particular EMR software. It is easy to use and a value add to any organization who utilizes it.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Qualifacts
Founded: 2000
United States
qualifacts.com/carelogic-ehr/

Company Information

Sunwave Health
United States
www.sunwavehealth.com

Alternatives

Foothold

Foothold

Foothold Technology

Alternatives

Foothold

Foothold

Foothold Technology
Kipu

Kipu

Kipu Systems

Categories

Categories

Electronic Medical Records (EMR) Features

Appointment Management Not Supported
Charting Supported
Compliance Tracking Not Supported
E-Prescribing Supported
E/M Coding Not Supported
Handwriting Recognition Not Supported
HIPAA Compliant Supported
Integrated Telehealth Not Supported
Meaningful Use Certified Supported
MIPS Certified Supported
ONC-ATCB Certified Not Supported
Patient Portal Not Supported
Self Service Portal Not Supported
Voice Recognition Not Supported

Mental Health Features

Appointment Reminders Supported
Appointment Scheduling Supported
Assessment & Treatment Plans Supported
Billing & Invoicing Supported
Claims Management Supported
E-Prescribing Supported
EDI Supported
EMR / EHR Supported
HIPAA Compliant Supported
Inpatient / Residential Supported
Multi-Provider Practice Supported
Patient Portal Supported
Personnel Management Supported
Progress Notes Supported
Single Provider Practice Not Supported

Mental Health Features

Appointment Reminders Supported
Appointment Scheduling Supported
Assessment & Treatment Plans Supported
Billing & Invoicing Supported
Claims Management Supported
E-Prescribing Supported
EDI Supported
EMR / EHR Supported
HIPAA Compliant Supported
Inpatient / Residential Supported
Multi-Provider Practice Supported
Patient Portal Supported
Personnel Management Supported
Progress Notes Supported
Single Provider Practice Not Supported

Integrations

Medsender Supported
Authorize.Net Not Supported
CTM Not Supported
CallRail Not Supported
Change Healthcare Workflow Intelligence Supported
Circle Health Not Supported
Five9 Not Supported
Greenspace Health Supported
IMPACT Supported
Looker Supported
MedHx Supported
NetDirector Supported
Salesforce Not Supported
Service Center Not Supported
Stripe Not Supported
Twilio Not Supported
Updox Supported
WordPress Not Supported

Integrations

Medsender Supported
Authorize.Net Supported
CTM Supported
CallRail Supported
Change Healthcare Workflow Intelligence Not Supported
Circle Health Supported
Five9 Supported
Greenspace Health Not Supported
IMPACT Not Supported
Looker Not Supported
MedHx Not Supported
NetDirector Not Supported
Salesforce Supported
Service Center Supported
Stripe Supported
Twilio Supported
Updox Not Supported
WordPress Supported
Claim CareLogic and update features and information
Claim CareLogic and update features and information
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Claim Sunwave and update features and information