CaptureUX

CaptureUX

Ovo Studios
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+

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About

CaptureUX is a right-sized, PC-based tool for UX research and usability testing. With CaptureUX, you can: Record participants in MP4 format. Annotate recordings in real time or post-test. Create stand-alone video highlights for use in websites and presentations. Generate lists of research findings/results. Publish HTML-based reports with annotations, findings, and links to MP4 video.

About

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

UX researchers and usability testing

Audience

Product Managers, CX Managers, CS Managers, Marketers, UX Researchers, UX Designers, Software Developers, QA Managers, Project Managers, Software Companies, e-Commerce Companies, Web Design Agencies, Digital Agencies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$900/year
$900/year without technical support
$1200/year with technical support
Free Version Supported
Free Trial Supported

Pricing

$69.00/month
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.

Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.

Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easily customizable, ease of installation, and integrations with many platforms. Group plans and billing options. Excellent support.
  • Easy screenshotting for our users, no complex form. It was easy to install and maintain. Great customer service. Modern design of the UI. Made our QA process quite faster and smoother.
  • It provides great customizations to design using its pre but templates. It's very easy to deploy on any website. No coding required to design or deploy. Helps to gather customer feedback on a business website.

Cons

  • The only thing I can think of is that they can more customization options- and maybe a chat feature?
  • Would love to have an MS teams integration. We want to scale our usage of more feedback types of Usersnap, but we need a folder structure which is on the roadmap but not there yet.
  • Overall it's an outstanding tool. Never faced any issues.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Ovo Studios
United States
ovostudios.com

Company Information

Usersnap
Founded: 2013
Austria
usersnap.com/

Alternatives

Alternatives

Ruttl

Ruttl

Brucira Softwares Pvt. Ltd.
UXCloud

UXCloud

Ovo Studios
BugHerd

BugHerd

Splitrock Studio Pty Ltd.

Categories

UX Supported

Categories

Bug Tracking Supported
Customer Feedback Supported
Customer Service Supported
Customer Success Supported
Design Feedback Supported
Issue Tracking Supported
Product Management Supported
Quality Management Supported
Usability Testing Supported
User Research Supported
UX Supported
Visual Feedback Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Not Supported
User Research Not Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Supported
User Research Supported

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Not Supported
Task Management Not Supported
Ticket Management Supported
Workflow Management Supported

Complaint Management Features

Case Management Not Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Not Supported
Social Media Monitoring Not Supported
Survey Management Supported

Customer Experience Features

Action Management Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Digital Experience Platforms (DXP) Features

Alerts / Notifications Supported
Auto-Tagging Supported
Blogs Not Supported
Calendar Not Supported
Content Modeling Not Supported
Digital Asset Management Not Supported
File Sharing Not Supported
Form Builder Supported
Forums / Message Boards Not Supported
Headless CMS Not Supported
Knowledge Base Supported
Performance Monitoring Not Supported
Personalization / Segmentation Not Supported
Reporting / Analytics Supported
Surveys / Polls Supported
Templates Not Supported
User Management / Permissions Supported
Version Control Not Supported
Wiki Not Supported
Workflow Management Not Supported

Issue Tracking Features

Assignment Management Not Supported
Dashboard Supported
Escalation Management Not Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Not Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Not Supported
Task Management Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Not Supported
Prioritization Supported
Product Roadmapping Not Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Quality Management Features

Audit Management Not Supported
Complaint Management Supported
Compliance Management Not Supported
Corrective and Preventive Actions (CAPA) Supported
Defect Tracking Supported
Document Control Supported
Equipment Management Supported
ISO Standards Management Not Supported
Maintenance Management Not Supported
Risk Management Not Supported
Supplier Quality Control Not Supported
Training Management Not Supported

Integrations

Asana Not Supported
Axosoft Not Supported
Azure DevOps Server Not Supported
Basecamp Not Supported
Basecamp Scout Not Supported
Evernote Not Supported
FogBugz Not Supported
GitLab Not Supported
Google Analytics Not Supported
Intercom Not Supported
Jira Not Supported
Jira Work Management Not Supported
Planio Not Supported
Redbooth Not Supported
TYPO3 Not Supported
Todoist Not Supported
WordPress Not Supported
Zapier Not Supported

Integrations

Asana Supported
Axosoft Supported
Azure DevOps Server Supported
Basecamp Supported
Basecamp Scout Supported
Evernote Supported
FogBugz Supported
GitLab Supported
Google Analytics Supported
Intercom Supported
Jira Supported
Jira Work Management Supported
Planio Supported
Redbooth Supported
TYPO3 Supported
Todoist Supported
WordPress Supported
Zapier Supported
Claim CaptureUX and update features and information
Claim CaptureUX and update features and information
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